Ruth Haines
Uber's Airport Queue system is designed to improve efficiency and fairness for drivers and riders. The system works on a 'first come, first served' basis, with drivers automatically added to a virtual queue once they enter the airport waiting area. This means that drivers who have been waiting the longest will receive ride requests first. The driver's position in the queue is displayed on the app, and they can also see how many other drivers are waiting. Uber's Airport Priority Queue Access also holds a driver's spot in the queue if they take a short trip from the airport, even if they go offline or do other trips.
| Characteristics | Values |
|---|---|
| How to join the queue | Once you enter the airport waiting area, you will be automatically added to the queue. |
| Queue type | First come, first served |
| Queue position | Displayed on the top of the screen once you enter the airport waiting area |
| Number of drivers in the queue | Can be seen by clicking the plane icon when not in the airport waiting area |
| Priority queue access | If you get a short trip from the airport, your spot in the queue will be held |
What You'll Learn
- How to join the queue: Once you enter the airport waiting area, you will automatically join a virtual queue?
- How to check your position in the queue: Your position will be displayed on the screen once you enter the airport waiting area?
- How to check the number of drivers in the queue: Click the plane icon when you are not in the airport waiting area?
- How to be ranked first in the queue: Complete a short trip from the airport?
- How to be added to the queue: The app will alert you to add yourself to the queue once you enter the Airport Geofence area, or you will be added automatically?
How to join the queue: Once you enter the airport waiting area, you will automatically join a virtual queue
When you enter the airport waiting area, you will automatically join a virtual queue. This is to increase efficiency and to ensure that drivers receive requests on a first-come, first-served basis. Your position in the queue will be displayed on the top of the screen. You can also request to see the number of drivers waiting in the queue by clicking the plane icon when you are not in the airport waiting area.
If you receive a short trip from the airport, your spot in the queue will be held. This still works if you go offline or do other trips before returning to the airport queue. You will also be automatically ranked first in the queueing system once you complete a ride between Tung Chung and Chek Lap Kok. This takes approximately 12 minutes. If your queuing position is within the top five, you should start driving to the car park area.
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How to check your position in the queue: Your position will be displayed on the screen once you enter the airport waiting area
When you enter the airport waiting area, your position in the queue will be displayed on the screen. This is based on a first-come, first-served model, so the driver who has been waiting the longest will receive the next ride request.
You can also request to see the number of drivers waiting in the queue by clicking the plane icon when you are not in the airport waiting area. If you are within the top 5 positions, it is recommended that you start driving to the car park area.
If you receive a short trip request from the airport, Uber will hold your spot in the queue. This still works if you go offline or do other trips before returning to the airport queue.
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How to check the number of drivers in the queue: Click the plane icon when you are not in the airport waiting area
To check the number of drivers in the queue, click the plane icon when you are not in the airport waiting area. This will display the number of drivers waiting in the queue. You can also see your position in the queue once you enter the airport waiting area. This will be displayed at the top of the screen.
If you are within the top 5 positions in the queue, it is recommended that you start driving to the car park area. This is because it takes approximately 12 minutes to drive from the Aircraft Maintenance Area to P1/P4.
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How to be ranked first in the queue: Complete a short trip from the airport
Uber has introduced an Airport Queue system to increase the efficiency of its partners receiving requests. This system works on a first-come, first-served basis. Once you enter the airport waiting area, your position in the queue will be displayed on the top of your screen.
To be ranked first in the queue, you can complete a short trip from the airport. This means that if you receive a ride request from Chek Lap Kok or Tung Chung, you will be automatically ranked first in the queueing system once you complete the ride. It takes approximately 12 minutes to drive from the Aircraft Maintenance Area to P1/P4, so if your queuing position is within the top 5, you should start driving to the car park area.
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How to be added to the queue: The app will alert you to add yourself to the queue once you enter the Airport Geofence area, or you will be added automatically
When you enter the Airport Geofence area, the Uber app will alert you to add yourself to the queue. However, you may be added to the queue automatically. Your position in the queue will be displayed on the top of the screen once you enter the airport waiting area. This is based on a 'first come, first served' model, so the driver who has been waiting the longest will receive the request first.
If you are not in the airport waiting area, you can request to see the number of drivers waiting in the queue by clicking the plane icon. You will be automatically ranked first in the queueing system once you complete a ride between Tung Chung and Chek Lap Kok. It takes approximately 12 minutes to drive from the Aircraft Maintenance Area to P1/P4, so if your queuing position is within the top 5, you should start driving to the car park area.
Airport Priority Queue Access is a way to improve your experience at the airport. When you get a short trip from the airport, Uber will hold your spot in the queue. This still works even if you go offline or do other trips before returning to the airport queue.
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Frequently asked questions
Once you enter the airport waiting area, you will automatically be added to a virtual queue.
The queue works on a first-come, first-served basis. When a rider requests a ride, the driver who has been waiting the longest will receive the request first.
Your position in the queue will be displayed on the screen once you enter the airport waiting area. You can also request to see the number of drivers waiting in the queue by clicking the plane icon when you are not in the airport waiting area.
