Owais Crawford
The Octopus Card is Hong Kong's answer to London's Oyster Card—a contactless smart card used to make payments across the city, from public transport to supermarkets. The card is available to tourists for HK$220 and HK$300, which includes an HK$50 refundable deposit and credit for Airport Express fares and MTR rides. Tourists can purchase the card at Hong Kong Airport and refund it at the Airport Express Counter before departure. If the remaining value is less than HK$500, an immediate refund can be collected at the MTR Customer Service Centre. However, if the remaining value is HK$500 or more, the Octopus Card will be returned for processing, and the user will be notified of the refund arrangements within nine working days.
| Characteristics | Values |
|---|---|
| Where to refund Octopus Card at the airport | MTR service counters/desks/windows; Airport Express Customer Service desks in the Arrivals Hall at Terminal 1; MTR office before security check/departure |
| Requirements for refund | Remaining value of less than HK$500 for immediate refund; card must not be damaged |
| Other refund locations | MTR Customer Service Centre; Octopus Cards Limited office; MTR Customer Service Centre for Octopus and the office of Hu Tong Xing or Lingnan Pass (for Cross Border Octopus) |
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What You'll Learn
Tourist Octopus Card refunds at Hong Kong Airport
The Octopus Card is Hong Kong's innovative contactless smart card, used to make payments across the city, from public transport to supermarkets. The card is available to tourists for HK$150, which includes a HK$50 refundable deposit and HK$100 credit. Tourists can purchase the Octopus Card at Hong Kong Airport at the Airport Express Counter.
At the end of your trip, you can return your Tourist Octopus Card to the Airport Express Counter in Hong Kong Airport, and the HK$50 deposit and any remaining credit will be refunded. The MTR service counters at the airport will also refund your Octopus Card, but you will only receive an immediate refund if there is less than HK$500 on the card and it is not damaged.
If you are looking to refund your card at Hong Kong Airport Terminal 2, you will need to go to one of the Airport Express Customer Service desks in the Arrivals Hall at Terminal 1. There is nowhere to obtain a refund in Terminal 2, but it is only a 5-minute walk from Terminal 1.
Alternatively, before departing Hong Kong, you can visit any MTR Customer Service Centre to apply for a refund of the remaining value on your physical Octopus Card. If the remaining value is less than HK$500, an immediate refund can be collected at the MTR Customer Service Centre. If the remaining value is HK$500 or more, the Octopus will be returned for processing, and you will be notified of the refund arrangements within nine working days.
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MTR Service counters for Octopus Card refunds
MTR Service counters are available at Hong Kong Airport for Octopus Card refunds. These can be found in the "buffer halls", after baggage reclaim and before entering the arrival hall. The MTR service counters operate during the same hours as the MTR services.
If the remaining value on your Octopus Card is less than HK$500, you can obtain an immediate refund at the MTR Customer Service Centre. If the remaining value is HK$500 or more, the Octopus Card will be returned for processing, and you will be notified of the refund arrangements within nine working days.
For Cross Border Octopus Cards, you will need to visit both the MTR Customer Service Centre and the office of Hu Tong Xing or Lingnan Pass to cancel the card and obtain a refund of any remaining value.
If you are unable to obtain a refund at the airport, you can visit any MTR Customer Service Centre in Hong Kong to apply for a refund of the remaining value on your physical Octopus Card before you depart.
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Obtaining refunds at MTR Customer Service Centre
If you are looking to obtain a refund for your Octopus card, you can do so at any MTR Customer Service Centre. The MTR service counters are located at the airport, before you head to the security check/departure. You can also find the Customer Service Centres in the "buffer halls", after baggage reclaim and before entering the arrival hall.
It is important to note that you will only receive an immediate refund if the remaining value on your card is less than HK$500. If the remaining value is HK$500 or more, the Octopus card will be returned to Octopus Cards Limited for processing, and you will be notified of the refund arrangements within nine working days.
For Cross Border Octopus cards, you will need to visit both the MTR Customer Service Centre and the office of Hu Tong Xing or Lingnan Pass to cancel the card and obtain a refund of any remaining value.
If you are a tourist, you can also apply for a refund of the deposit and remaining value on your Octopus card through the Octopus App for Tourists. The amount will be refunded to the credit/debit card or e-CNY App you used to top up your Octopus card.
Additionally, if you purchased a Tourist Octopus Card at the Hong Kong Airport, you can return it to the Airport Express Counter to receive a refund of the HK$50 deposit and any remaining credit.
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Octopus Card refund at Airport Terminal 2
The Octopus Card is Hong Kong's innovative contactless smart card, used to make payments across the city, from public transport to supermarkets. The card costs HK$150, which includes a HK$50 refundable deposit and HK$100 credit. Tourists can purchase the Octopus Card at Hong Kong Airport at the Airport Express Counter.
If you are looking to refund your Octopus Card at Airport Terminal 2, unfortunately, there is nowhere to obtain a refund in this terminal. However, you can get your refund at the Airport Express Customer Service desks in the Arrivals Hall at Terminal 1, which is only a 5-minute walk from Terminal 2. Alternatively, you can get your card refunded at the MTR office at the airport, before heading to security check/departure.
If you want to apply for a refund of the deposit and remaining value on your Octopus Card, you can also do so directly through the Octopus App for Tourists. The amount will be refunded to the credit or debit card, or e-CNY App you used to top up your Octopus on iPhone or Apple Watch. If the remaining value is less than HK$500, an immediate refund can be collected at the MTR Customer Service Centre. If the remaining value is HK$500 or more, the Octopus will be returned for processing, and you will be notified of the refund arrangements within nine working days.
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Cross Border Octopus Card refunds
The Octopus Card is Hong Kong's innovative contactless smart card, used to make payments across the city, from public transport to supermarkets. The card is an essential for those living in or visiting Hong Kong, as it saves time at stores and when using public transport.
If you are a tourist, you can purchase a special Octopus Card at Hong Kong Airport, at the Airport Express Counter. These cards are priced at HK$220 and HK$300, and include Airport Express fares and three days of unlimited MTR rides. At the end of your trip, you can return your Octopus Card to the Airport Express Counter in Hong Kong Airport and receive a refund of the HK$50 deposit and any remaining credit.
For Cross Border Octopus Cards, you will need to visit both an MTR Customer Service Centre and the office of Hu Tong Xing or Lingnan Pass to cancel the card and obtain a refund of any remaining value. Please note that the initial cost of the Cross Border Octopus Card cannot be refunded.
If you are leaving Hong Kong and would like to apply for a refund of the deposit and remaining value on your Octopus Card, you can do so through the Octopus App for Tourists. The amount will be refunded to the credit or debit card, or e-CNY App, that you used to top up your Octopus card. Alternatively, you can visit any MTR Customer Service Centre to apply for a refund of the remaining value on your physical Octopus Card. If the remaining value is less than HK$500, you can collect an immediate refund at the MTR Customer Service Centre. If the remaining value is HK$500 or more, the Octopus Card will be returned for processing, and you will be notified of the refund arrangements within nine working days.
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Frequently asked questions
You can refund your Octopus card at the MTR service counters at the airport. The counters can be found in the "buffer halls", after baggage reclaim and before entering the arrival hall.
Yes, you will get the refund immediately only if the remaining value on the card is less than HK$500.
No, you can also refund your Octopus card at any MTR Customer Service Centre. If the remaining value is HK$500 or more, the Octopus will be returned for processing and you will be notified of the refund arrangements within nine working days.
No, there is no place to obtain a refund in Terminal 2. You will need to go to either of the Airport Express Customer Service desks in the Arrivals Hall at Terminal 1.
Yes, you can return your Tourist Octopus Card to the Airport Express Counter at Hong Kong Airport and get a refund of the HK$50 deposit and any remaining credit.
