Jazmin Li
Madrid–Barajas Airport, officially named Adolfo Suárez Madrid–Barajas Airport, is the main international airport serving Madrid in Spain. The airport has four terminals (T1, T2, T3, and T4) and a range of services for passengers, including luggage storage, lost luggage, and left luggage offices. The baggage claim area is located within the secured area of the airport, and baggage trolleys are freely available outside the terminal building, in the Departures Lounge, at Baggage Claim, and in the car parks.
| Characteristics | Values |
|---|---|
| Airport Name | Adolfo Suárez Madrid–Barajas Airport |
| Airport Code | MAD |
| Baggage Claim Location | Within the secured area |
| Delayed Luggage Help Desks | Within the secured area |
| Baggage Claim Carousel | Yes |
| Left Luggage Service | Excess Baggage Company |
| Left Luggage Service Locations | T1, T2, T4 |
| Left Luggage Service Hours | Vary by terminal, between 5 am-11 pm and 7 am-10 pm |
| Luggage Wrapping Service | Excess Baggage Company |
| Luggage Wrapping Service Locations | T1, T2, T4 |
| Luggage Wrapping Service Hours | Vary by terminal, between 5 am-11 pm and 8 am-8 pm |
| Luggage Storage | Available |
| Lost Luggage | Contact the airline |
| Luggage Trolleys | Available for free |
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What You'll Learn
Baggage claim carousel
Madrid Barajas Airport (MAD), also known as Adolfo Suárez Madrid–Barajas Airport, has baggage claim carousels in Terminals 1, 2, and 4. The baggage claim area is located within the secured area of the airport, and passengers can access it after exiting their arrival gates.
Terminal 1 (T1) serves several airlines, including Air Canada, Icelandair, and Wizzair for non-Schengen country flights. The baggage claim area in T1 is located on Level 0, near Parking Area 1.
Terminal 2 (T2) serves airlines such as Aegean, ITA Airways, and TAP Air Portugal for Schengen country flights. The baggage claim area in T2 is located on Level 0, near the walkway to the metro station and the T1-T2-T3 underground station.
Terminal 4 (T4) is the largest terminal at Madrid Airport and offers both domestic and international flights. The baggage claim area in T4 is located in the Arrivals Hall on Level 0. T4 also has a left-luggage office and baggage reclaim halls 10 and 11.
If your luggage is delayed or missing, Madrid Airport has delayed luggage help desks located within the secured area, near the baggage claim. You can also contact your airline directly for assistance with delayed or lost luggage. Additionally, luggage storage services are available at the airport through the Excess Baggage Company, with offices located in all three terminals.
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Delayed luggage
If your luggage is delayed at Madrid–Barajas Airport, you can go to the delayed luggage help desks, which are located within the secure area of the airport. The international delayed luggage desks close overnight.
To enter the secure area, you can wait for the automatic doors at the baggage claim to open when arriving passengers exit. However, this option may not work for those arriving on international flights, as you will need to time it so that you are waiting at the automatic doors when international flights arrive. You can also ask an information desk employee for a list of upcoming arriving international flights. Once inside, you will need to show your boarding pass and explain that you need to pick up your delayed luggage.
Another option is to find a security guard and ask them to help you enter the secure arrivals area. Again, you should have your boarding pass ready to show the guards, and explain that you need to pick up your delayed luggage. If you plan to return to retrieve your bags later, be sure to ask an employee at the delayed luggage desk for their hours before you exit the secure area.
If you decide to have your luggage delivered to your hotel or residence, this may delay your baggage even longer.
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Lost luggage
If you have lost luggage at Madrid Airport, there are several lost luggage offices and desks where you can report it. These are located in Terminals 1 and 4, in the baggage reclaim halls and arrivals hall.
Madrid-Barajas airport has a wide range of services for passengers, including a lost luggage service. The airport has baggage trolleys distributed throughout all terminals, which can be useful if you need to move your luggage to a different area of the airport to report it lost.
If you have lost your luggage at Madrid Airport, the first step is to contact the airline you have flown with. You can then report your lost luggage at one of the lost luggage offices or desks. These are located in Terminal 1 (T1) and Terminal 4 (T4).
In T1, the lost luggage office is on Level 0 in the baggage reclaim hall. There are several phone numbers provided for T1, which may relate to different baggage handlers:
- +34 913 243 245
- +34 900 961 266
- +34 913 243 453
- +34 902 341 342
- +34 913 243 232
- +34 911 107 086
- +34 900 900 354
In T4, the lost luggage office is in baggage reclaim hall 10 on Level 0. The following phone numbers are provided for T4:
- +34 800 24 56 78 90
- +34 655 338 321
- +34 913 243 678
- +34 902 190 947
- +34 917 466 439
- +34 902 013 787
- +34 911 107 086
There are also email addresses provided for lost luggage enquiries:
- Terminal T1: [email protected]
- Terminal T4: Fax number +34 917 438 714
The lost luggage offices in T1 and T4 have the following opening hours:
- Monday and Friday: 15:00-23:00
- Wednesday and Sunday: 07:30-12:00 and 15:00-18:00
- Tuesday, Thursday and Saturday: 11:00-18:00
It is important to note that if you have lost your luggage on the aircraft, you should contact your airline company directly.
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Left luggage office
Madrid–Barajas Airport has three left luggage offices, run by the Excess Baggage Company, which offer short- and long-term storage. All baggage is analysed by X-ray security scanners to ensure it does not contain any dangerous items. The offices are located at:
- Terminal T4, Floor 0, Arrivals Hall. Open daily from 5 am to 11 pm.
- Terminal T4, Floor 0, Departures Hall. Open daily from 7 am to 10 pm.
- Terminal T1, Floor 0, Exterior Area next to the VIP Car Park. Open daily from 5 am to 11 pm.
- Terminal T2, Floor 1, Arrivals Hall, 30 metres from the T1-T2-T3 Underground Station. Open daily from 7 am to 10 pm.
The helplines for left luggage in each terminal are:
- T4 Arrivals: (+34) 917 466 065
- T4 Departures: (+34) 913 33 72 79
The baggage reclaim hall in Terminal 4 is on Floor 0. Terminals T1 and T2 also have baggage claim areas.
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Baggage trolleys
Madrid–Barajas Airport, also known as Adolfo Suárez Madrid–Barajas Airport, offers a variety of services for passengers, including baggage trolleys. These trolleys are conveniently located throughout the airport, both inside and outside the terminal buildings.
Passengers can find baggage trolleys in multiple locations, including outside the terminal, in the Departures Lounge, at Baggage Claim, and in the car parks. This makes it convenient for passengers to manage their luggage when arriving at or departing from the airport.
The airport also provides luggage trolleys equipped with baby seats for children under six months old. This feature is particularly useful for families travelling with infants, ensuring a smooth and comfortable journey through the airport.
In addition to the trolleys, Madrid–Barajas Airport offers other baggage-related services. The airport has a left-luggage service, allowing passengers to store their luggage for short or long periods. This service is located in Terminals T1, T2, and T4, with specific locations provided on the airport's website.
The airport also provides a baggage wrapping service, located in Terminals T1, T2, and T4. This service allows passengers to securely wrap their suitcases, and it can be requested from an employee in the departure area.
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Frequently asked questions
Baggage claim in Terminal 1 of Madrid Airport is located on Level 0.
Baggage claim in Terminal 2 of Madrid Airport is located on Level 0 in the Arrivals Hall.
Baggage claim in Terminal 4 of Madrid Airport is located in Baggage Reclaim Halls 10 and 11 on Level 0.
