Owais Crawford
Avis has a car rental service at Orlando International Airport (MCO), with counters in all three terminals (A, B, and C) located on Level 1. The company provides a range of vehicles, including minivans, SUVs, and convertibles, with useful add-ons such as infant/child seats, GPS systems, and satellite radio. However, there have been mixed reviews of the service, with some customers reporting issues with additional charges, slow service, and vehicle availability.
| Characteristics | Values |
|---|---|
| Location | Orlando International Airport (MCO) |
| Terminals | A, B, and C |
| Rental Car Return | Available in all 3 terminals |
| Pick-up Service | Available, but must be arranged 24 hours in advance |
| Rental Requirements | Valid driver's license, debit or credit card, and age 25 or older |
| Add-ons | Infant/child/booster seats, GPS navigation system, satellite radio, gas service, roadside assistance, hand controls, pedal extenders |
| Pricing | Starting at $26/day, with potential for additional fees and charges |
| Customer Experience | Mixed reviews, with some reporting positive experiences and others citing issues with extra charges, slow service, and poor customer service |
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What You'll Learn
Terminal A, B, and C counter locations
Orlando Airport has three terminals: A, B, and C. If you are arriving by train, follow the signs to Terminals A and B and take the escalator down to the tram. Avis counters are located in all three terminals and are open 24 hours.
For Terminals A and B, proceed directly to your assigned parking space in the garage. If you have not received your space information via email or the Avis app, check the Avis Reader Board in the garage for your name and space. Your keys will be in your vehicle. If you have any questions, go to the Avis Preferred booth.
For Terminal C, after collecting your luggage, go to the garage on Level 2 and visit the Avis Customer Service Representative at the podium in the garage for assistance.
To return your vehicle, it is important to return to the terminal from which your flight is departing to avoid an additional 15-minute shuttle. Follow the signs to your departure terminal, and from there, follow signs to Avis Rental Car Return. You do not need to return to the counter to complete your rental. Leave your keys in the vehicle, and you will receive your receipt via email.
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Pick-up services
Orlando International Airport is a busy airport, so it's important to plan your time there effectively. The airport has three terminals (A, B, and C), and Avis has two garage facilities, one in the A side garage and the other in the B side garage, with corresponding service desks on each side of the terminal.
Avis offers a free pick-up service, which you can access by calling the rental location directly using the phone number on your reservation confirmation. You will need to provide your precise address, the exact time of pick-up, and a contact phone number. It is important to call and make arrangements for pick-up at least 24 hours before your desired rental time.
If you are flying into Orlando International Airport, you can pick up your rental car right at the airport, just outside the terminal. The Avis app can help make picking up your rental smoother. If you are taking the Brightline train, follow the signs to Terminals A and B, go down the escalators, and ride the tram to the correct terminal.
If you are an Avis Preferred member, this can save you time at the terminal. If you arrive at Terminals A or B, proceed directly to your assigned space in the garage. If you haven't received your space information via email or the Avis app, check the Avis Reader Board in the garage for your name and space. Your keys will be in your vehicle, and you can proceed to the Avis Preferred booth if you have any questions.
For Terminal C, proceed to the garage on Level 2 after collecting your luggage. Visit the Customer Service Representative at the podium in the garage for assistance.
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Car rental costs
Avis offers a free pick-up service for customers. However, you must call your rental location at least 24 hours before your desired rental time to make arrangements. You will need to provide your precise address, exact time of pick-up, and a contact number. Please note that an off-airport Avis location cannot pick you up at an airport that has an Avis location. In this case, you must either rent your car at the airport location or provide your own transportation to the off-site location.
Avis has a range of vehicles available for rent at Orlando International Airport, including minivans, SUVs, and convertibles. There are also different car sizes available, from intermediate (group C) to full-size four-door (group E). Avis offers one day free of daily time and mileage charges for these car groups. However, taxes, concession recovery fees, customer facility charges, and fuel charges are extra. Optional items like LDW and other surcharges may also apply and are extra. This offer is only valid on a minimum three-day rental, and the renter is responsible for any additional time and mileage charges over one day.
Additionally, coupons and discounts cannot be used for one-way rentals. Only one coupon can be used per rental, and they cannot be used in conjunction with any other promotions or offers. Furthermore, blackout periods may apply, such as holidays, and if a rental begins during a blackout period, the coupon does not qualify for use.
Avis has counters in all three terminals at Orlando International Airport (A, B, and C), which are open 24 hours.
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Add-ons and fees
Avis offers a range of add-ons for car rentals at Orlando Airport, including infant, child, or booster seats, a GPS navigation system, and SiriusXM satellite radio. There are also options for gas service and roadside assistance, as well as devices for travellers with limited mobility, such as hand controls and pedal extenders. These add-ons come with a daily fee on top of the standard rental fee.
Avis also offers coupons and promotions that can be applied to rentals. For example, there is an offer for one day free of daily time and mileage charges on intermediate (group C) to full-size four-door (group E) cars. However, taxes, concession recovery fees, customer facility charges (e.g., $10/contract in California), fuel charges, and other optional items like LDW and surcharges are extra. This offer is only valid for rentals of three or more days, and some blackout periods may apply.
Additionally, there is a surcharge for renters under 25 years old, and standard fees for additional drivers (except for spouses, domestic partners, employers, or employees).
Avis provides a free pick-up service, but it must be arranged at least 24 hours in advance by calling the rental location directly. This service is not available for off-airport locations, so renters must either rent the car at the airport or provide their own transportation to the off-site location.
Overall, the cost of renting a car from Avis at Orlando Airport can vary depending on the chosen vehicle and any additional services or items required. The daily rate starts at $26 and goes up to $45 for a full-size car, with premium options like the Chrysler Pacifica also available.
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Customer experience
Avis Rent A Car at Orlando Airport has received mixed reviews for its customer service. While some customers have praised the company for its high marks in customer service and nice cars, others have complained about additional charges, long lines, and poor vehicle conditions.
One customer on Tripadvisor reported that they had to do all the paperwork again at the counter despite having completed it online, and that they were charged for additional insurance and a GPS device that did not work. Another customer on Reddit shared a similar experience, stating that they were charged extra for fuel even when the tank was full and incurred extra charges for returning the vehicle early. This customer also mentioned that the staff was unhelpful and that it was difficult to get in touch with someone.
On the other hand, some customers have had positive experiences with Avis. One customer on Qeeq.com praised the company for accepting their UnionPay credit card and offering convenient additional services such as toll fee waivers and the option to return the car without a full tank. Another customer on Tripadvisor, who is an Avis Preferred member, mentioned that they have never been tried to upsell and rarely have to speak to anyone when picking up their car.
In terms of logistics, Avis has counters in all three terminals at Orlando Airport (A, B, and C), which are open 24 hours. The garage where the rental cars are kept is just 200 yards away, on the second level. Customers can return their vehicles in any of the three terminals to avoid an additional 15-minute shuttle to a different terminal. However, it is important to note that returns between 10 pm and 4 am must be made at the rental counter on Level 1.
Overall, while Avis at Orlando Airport has received some negative feedback, there are also customers who have had positive experiences and appreciate the convenience of the company's services.
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Frequently asked questions
The Avis counter is located on Level 1 of Terminals A and B.
You can walk to Level 1 of either Terminal A or B and head to the Avis counter. Take the keys and contract from the counter and proceed to the parking garage to pick up your rental.
Yes, but you must have an international driver's permit if your license is not in English.
Renting a car from Avis at Orlando Airport allows you to avoid long queues for buses and shuttles. It also gives you the flexibility to explore attractions like Walt Disney World Resort and Magic Kingdom Park at your own pace. Additionally, Avis offers various add-ons such as infant, child, or booster seats, GPS navigation systems, and satellite radio.
Some customers have reported negative experiences, including additional charges, slow service, and difficulties reaching customer support. However, there are also positive reviews highlighting the convenience of the Avis app and the availability of affordable rental options.
