
Amsterdam Airport, also known as Schiphol Airport, offers a range of bus services to get you to your destination. The Amsterdam Airport Express Bus 397 is a fast and efficient service that takes you from the airport to the city centre in around 30 minutes. Tickets for this service can be purchased online, through the Transdev app, from blue-grey machines in the baggage claim area, or on the bus itself (although cash payments are not accepted). Alternatively, you can purchase an OV-chipkaart, which is a rechargeable card that can be used for buses, trams, subways, and trains for up to 5 years. This card can be bought for €8.50 from the automatic yellow machines in Schiphol Plaza.
| Characteristics | Values |
|---|---|
| Bus Route | Schiphol Airport to Amsterdam City Centre |
| Bus Number | 397, N97 |
| Bus Frequency | Every 10-15 minutes |
| Departure Time | 5:00 am to 0:00 am |
| Night Bus | N97, Niteliner |
| Night Bus Frequency | Once per hour |
| Departure Point | Schiphol Plaza |
| Departure Point Number | B12, B15-B19 |
| Departure Point Location | Outside Schiphol Plaza, near Arrivals 2 |
| Arrival Point | Elandsgracht station, Museumplein, Rijksmuseum, Leidseplein |
| Ticket Price | €6.50 for a one-way ticket, €11.75 for a round trip |
| Ticket Price (Children) | €1 for children aged 4-11, free for children under 4 |
| Ticket Purchase | Online, at the mobile ticket office, or through ticket machines at the airport |
| Ticket Purchase (Location) | Schiphol Plaza, Arrivals 1, 2, and 3, Departures 3 |
| Accepted Payment Methods | Debit card, credit card, mobile payment |
| Additional Information | Free Wi-Fi and charging ports, space for strollers and wheelchair users |
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What You'll Learn

Amsterdam Airport Express Bus 397 tickets
The Amsterdam Airport Express Bus 397 offers a direct and convenient transfer from Schiphol Airport to the city centre of Amsterdam. The bus runs daily from 5:30 a.m. to midnight, with the night bus N97 (Niteliner) taking over the route between midnight and 5 a.m. During the day, the bus departs every 10 to 15 minutes, and the journey to the city centre takes approximately 30 minutes. The bus makes stops at Museumplein, Rijksmuseum, Leidseplein, and bus station Elandsgracht.
Tickets for the Amsterdam Airport Express Bus 397 can be purchased online, through the Amsterdam Airport Express app, or via ticket machines and counters at the airport. Online tickets can be bought through the Transdev app or the Connexxion webshop. Tickets are also available at the Connexxion ticket counters at Bus Platform B9 and the mobile ticket office in the central square outside Schiphol Plaza. Additionally, ticket machines are located inside Schiphol Plaza and next to the baggage carousels in Arrivals Halls 1, 2, and 3. These machines are blue-grey in colour and can be found in the Arrivals 3 baggage claim area and at the escalators leading to Departures 3.
The price of a one-way ticket for the Amsterdam Airport Express Bus 397 is €6.50, and a return ticket costs €11.75. Round trips do not have to be made on the same day and can be used within a 14-day period. Children between 4 and 11 years of age pay a reduced fare of €1, while younger children travel for free. It is important to note that no cash payments are accepted on the bus for security reasons. Passengers can use their contactless debit or credit cards, or they can use the payment app on their mobile phones to check in and out.
Alternatively, visitors can opt for the Amsterdam Travel Ticket, which includes unlimited rides on the Airport Shuttle 397, as well as free subway, tram, and bus rides within the city. This ticket can be purchased for 1, 2, or 3 days and is available online, at Connexxion ticket counters, through Schiphol vendors, or at the Holland Tourist Desk near Arrivals 2. The OV-chipkaart is another option that offers lower prices and is valid for tram, subway, train, and bus transportation for five years.
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Buying tickets online
When buying tickets online for the Amsterdam Airport Express Bus 397, you can do so through the webshop, the Transdev app, or the Amsterdam Airport Express app. The Amsterdam Airport Express app allows you to buy a ticket directly and also shows the live position of the buses, so you can see exactly how long you have to wait or when to get off the bus. You can also use the app to plan your trip from Schiphol Airport to your hotel or accommodation.
The Connexxion website also offers an English language website where you can buy tickets for the Amsterdam Airport Express Bus at no extra charge. Buying your ticket online saves you the hassle of searching for ticket machines, queuing, and dealing with foreign languages. You can also buy an Amsterdam Travel Ticket online, which provides unlimited free subway, tram, and bus rides, including rides to and from the airport with the Airport Shuttle 397. The Amsterdam Travel Ticket is available for 1, 2, or 3 days and costs 18€, 24€, or 30€, respectively.
If you are travelling with GVB buses, you can buy a single ticket online for 3.40€. However, it is recommended that you purchase an OV-chipkaart, which is a rechargeable card valid for rides with the tram, subway, train, and bus over a 5-year period. There are two types of OV-chipkaarts: personal and anonymous. The personal card is registered to your name and offers benefits such as age discounts and automatic reloading.
When you buy your tickets online, remember to validate your barcode tickets or scan your mobile when entering and exiting the bus. You can check in and out with your contactless debit card, credit card, or the debit card on your phone.
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Ticket machines at Schiphol Plaza
Ticket machines are available inside Schiphol Plaza and next to the baggage carousels in Arrivals Halls 1, 2 and 3. These machines are blue/grey in colour and are located at the escalators leading to Departures 3.
The machines sell single tickets for the GVB buses, which cost €3.40, as well as tickets for the Amsterdam Airport Express Bus 397, which costs €6.50 for a one-way ride and €11.75 for a round trip. You can also buy a ticket with an open date, which must be used within a 14-day period. The Amsterdam Airport Express Bus 397 stops between B15 and B19, and departs every 10 minutes from bus stop B17.
The ticket machines also sell the Amsterdam Travel Ticket, which allows for unlimited rides on the bus, train, tram and metro in the city centre for 24 hours. This ticket costs €18 for one day, €24 for two days, and €30 for three days.
If you plan to use public transport more than once during your visit, it is cheaper to buy a rechargeable public transport chip card.
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Ticket machines at Arrivals
If you're looking to purchase bus tickets from Amsterdam Airport, you can do so from the blue/grey ticket machines at the Arrivals 3 baggage claim area. These machines are located near the escalators leading to Departures 3. The machines accept card payments and offer single paper tickets for the Amsterdam Airport Express Bus 397, which costs €6.50 for a one-way ride and €11.75 for a round trip. Please note that children between the ages of 4 and 11 years pay a reduced fare of €1, while younger children travel for free.
In addition to these ticket machines, Amsterdam Airport also offers other options for purchasing bus tickets. You can buy tickets online, through a mobile app, or at the Connexxion ticket counters located at Bus Platform B9. The Schiphol vendors and the Holland Tourist Desk near Arrivals 2 also sell tickets.
If you're considering purchasing tickets for other forms of public transportation, such as trains, the NS International counter at Schiphol Plaza offers train tickets for services like ICE International and Eurostar. Schiphol Plaza is conveniently located near the Arrivals Hall, and you can follow the 'Trains' signs to reach it.
For those seeking unlimited travel on buses, trams, and subways in Amsterdam, the Amsterdam Travel Ticket is a popular choice. This ticket can be purchased online, at Connexxion ticket counters, from Schiphol vendors, or at the Holland Tourist Desk near Arrivals 2. It offers excellent flexibility, with 1-day, 2-day, and 3-day validity options, and includes rides on the Airport Shuttle 397 to and from the airport.
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OV-chipkaart
If you're looking to buy bus tickets to and from Amsterdam Airport, you can do so online, at the mobile ticket office outside Schiphol Plaza, or via the blue-grey automatic ticket machines in the Arrivals 3 baggage claim area and outside that zone at the escalators leading to Departures 3.
To make your life simpler and benefit from lower prices, you should consider purchasing an OV-chipkaart. The OV-chipkaart is a contactless smart card and integrated ticketing system used for all public transport in the Netherlands. It is available in disposable form (for tourists and incidental travellers) and reusable versions (for frequent travellers, either in anonymous or personalised forms). The card is valid for five years and can be used for trams, subways, trains, and buses. There are two ways the card works: as a stored-value card that is used on pre-loaded credit, or as a means of storing season tickets.
Passengers must "check in" at the beginning of their journey and "check out" at the end by scanning the card at an OV-chipkaart card reader. Card readers are placed at station entrances and on board vehicles. A successful check-in is usually signaled with a green light and a short beep, while check-out also gives a green light and usually two short beeps. When changing between most forms of transport, the user must check out when leaving the first vehicle and check in when entering the second vehicle. However, when transferring between trains from the same operator, checking out and in again is not necessary. Failing to check out and then in again when changing between trams, for example, will charge the user a deposit rather than the actual fare for their journey.
The OV-chipkaart is not accepted for international travel, and it has not been adopted on most of the Frisian Islands and in the Caribbean Netherlands. It is also not valid on city buses in Meppel or the TwentsFlex bus system.
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