Roberta Aguirre
Uber Reserve is a service that allows users to schedule an airport pickup or drop-off in advance, with the option to cancel without a fee up to an hour before the scheduled time. Uber Reserve is currently available at over 100 airports worldwide, including more than 50 in the US, and can be booked up to 90 days in advance. The service offers built-in flight-tracking technology, which automatically adjusts the reservation time based on the flight information provided. This feature ensures that the driver is aware of any delays and will be waiting at the airport when the rider is ready to be picked up.
| Characteristics | Values |
|---|---|
| How to reserve | Select the Reserve icon on the home screen, then use the Upcoming trips section to review your upcoming reservations |
| How far in advance can you reserve | 30 minutes to 90 days |
| Cancellation policy | No charge for cancellations up to 60 minutes before the scheduled start time. A cancellation fee will be charged if the reservation has already been accepted by a driver |
| Availability | Available at select airports |
| Wait time | Up to 45 minutes for UberX, Uber Comfort, and UberXL rides. Up to 60 minutes for Uber Black, Uber Black SUV, Uber Premier, and Uber Premier SUV rides |
| Trip confirmation | Trip request is only confirmed once you have received your journey details |
| Tracking | Built-in flight-tracking technology will automatically adjust your reservation time based on the flight information you provide |
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What You'll Learn
Uber Reserve availability
Uber Reserve is a feature in the Uber app that allows you to schedule a ride from 90 days to 30 minutes in advance. It is available at select airports, and you can reserve a ride to and from these airports. Uber Reserve is not available in all areas, and if it isn't available in your region, the app will notify you to choose a different option.
Uber Reserve offers upfront pricing, so you will know the exact cost of your trip in advance. This upfront pricing includes any applicable surge, tolls, surcharges, and fees. You will also know your driver in advance, as your request is offered to interested drivers as early as 7 days before your trip. Additionally, your driver will wait for you after the scheduled pickup time at no extra charge, giving you flexibility around your departure time.
Uber Reserve is available for Economy and Premium rides. Economy rides include UberX, Uber Comfort, Uber Car Seat, UberXL, Uber Pet, and Uber Green. Uber Car Seat will only be available through Uber Reserve starting March 13, 2025. Premium rides are only available in Taipei and Taoyuan, and you can request an Uber Black for this option.
You can cancel an Uber Reserve request at no charge up to an hour before the start of the ride. However, if you cancel within an hour of the scheduled start time, you will be charged a cancellation fee.
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How to schedule an airport pickup
Scheduling an airport pickup with Uber Reserve is a straightforward process. Here is a step-by-step guide on how to do it:
Firstly, open the Uber app on your device. On the home screen, you will see the "Reserve" calendar icon in the "Suggestions" section. Tap on this icon to initiate the scheduling process.
Next, you will need to input your pickup location. For an airport pickup, enter the name of the airport or select it from the list of suggestions. You can also enter your flight number, which will help the app to track your flight for any delays.
After providing the pickup location, you will be prompted to select a ride option. Depending on the airport, you may have various choices, such as UberX, UberXL, Uber Comfort, Black, or Black SUV. Each option will display the corresponding price, so you can choose the one that suits your preferences and budget.
Once you have selected your ride, review the confirmation page to ensure all the details are correct. Here, you will be able to see the estimated arrival time of your flight and other relevant information.
It is important to note that Uber Reserve allows you to schedule your ride in advance. You can book your airport pickup anywhere from 30 minutes to up to 90 days before your trip. This ensures that you have a stress-free experience without having to compete with other travellers for a ride upon your arrival.
Additionally, Uber Reserve provides flexibility with cancellation. You can cancel your scheduled ride without any charge if you do so at least 60 minutes before the pickup time. However, if you cancel within 60 minutes of the scheduled time, a cancellation fee will apply.
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Cancelling or changing a reservation
To cancel or change a reservation, open your Uber app and follow these steps:
- Go to the "Activity" tab, which should be the third tab from the left, between "Services" and "Account."
- Select the "Upcoming" section to view your scheduled rides.
- Choose the trip you want to change or cancel by tapping on it.
- If you need to change the time of your ride, tap the "Edit" button next to the scheduled time.
- If you need to cancel the ride, scroll down to the bottom of the page and tap "Cancel" in red font.
Alternatively, you can cancel a ride by tapping "Cancel" next to the "Contact" button below your driver's name and picture. If you cancel within 2 to 5 minutes of ordering the ride, you may be able to avoid a cancellation fee. You can also cancel without a fee if your driver is more than 5 minutes late for the pickup.
Please note that cancellation fees may apply if your driver cancels after waiting for a specific amount of time, usually around 5 to 15 minutes, depending on the ride type.
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Uber driver app notifications
Uber Reserve is a great way to secure a ride to or from the airport, and it's available at over 100 airports worldwide. With this feature, you can schedule an airport pickup or drop-off anywhere from 30 minutes to 90 days in advance. This means you don't have to worry about competing with other travellers for a ride when you land.
To use Uber Reserve, simply open the Uber app and look for the "Reserve" calendar icon in the "Suggestions" section on the home screen. Here, you can enter your destination airport as the "Pickup Location". You can also type in your flight number and select "Search" to see the ride options available at that airport, along with their prices. Once you've selected your ride, you'll be taken to a confirmation page. You can view all your reserved rides on the "Activity" tab in the app.
For drivers, an airport trip will look like any other standard trip in the Driver app. However, airports can be complicated, so it's essential to be prepared. Before your first airport pickup, check if you need a special permit or placard for the airport you're visiting. The app will show you the designated pickup location, which may differ from the usual meeting spots for friends and family. It's also a good idea to ask riders for their airline and whether they're flying domestically or internationally, so you can navigate to the correct terminal and departures area.
Additionally, most riders travelling to or from the airport will have luggage, so be prepared to help them with their bags if needed. If you're waiting at the airport for a pickup request, the app will often direct you to a lot where you can park. Remember that airport rules and procedures vary from city to city, so always review the policies of your local airport, which you can find on the Uber airport information page or the airport's website.
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Uber Reserve fees
Uber Reserve allows you to book your ride up to 90 days in advance, ensuring a stress-free journey. The Uber Reserve fee is a default reservation fee that is added to the trip price. This fee covers the driver's additional wait time and the time/distance spent travelling to the pickup location. The fee may vary depending on the location, day, and time of your trip.
For Economy Reserve requests (e.g. UberX, UberXL, Comfort), the driver will arrive 5 minutes early and wait for another 5 minutes at no extra charge. If you are not there within 5 minutes of the pickup time, the trip may be cancelled, and you will be charged a cancellation fee. Premium Reserve requests (e.g. Exec, Lux) work similarly, but the driver will arrive 15 minutes early and wait for 15 minutes.
Cancellation fees for Uber Reserve are higher than on-demand trips. You can cancel without charge up to 60 minutes before your reservation. If you cancel within an hour of the scheduled start time, you will be charged a cancellation fee, which may vary depending on the type of reservation.
The upfront price for Reserve Rides includes any applicable surge pricing, tolls, surcharges, and fees. This pricing structure ensures that you know the total cost of your trip in advance, providing a reliable experience.
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Frequently asked questions
You can reserve a ride from 30 minutes to up to 90 days in advance.
You can reserve a ride right from the Uber app. From the home screen, you'll see the "Reserve" calendar icon in the "Suggestions" section. Enter your destination airport as the "Pickup Location".
The prices will be displayed for each ride option. The minimum fare for Reserve airport trips is higher than standard Reserve trips because it includes wait time.
Yes, you can cancel your ride for no charge up to 60 minutes before your scheduled pickup time. If you cancel less than 60 minutes before your reservation, you’ll be charged a cancellation fee.
Your driver will wait up to 45 minutes after your scheduled pickup time, or up to 60 minutes for Uber Black.
