Becoming An Airport Attendant: A Step-By-Step Guide

If you're interested in becoming an airport attendant, there are a few key steps you should follow. Firstly, it's important to understand the duties and responsibilities of the role, which include managing front desk customer check-in, ensuring airport/tarmac security, and administering first aid when necessary. You should also research the required education and specific skills needed for the job. While some employers may require a high school diploma or GED, others may prefer candidates with a college degree. Proficiency in a foreign language is also advantageous. Once you've developed the necessary skills and qualifications, you can start building your resume and applying for airport attendant positions. It's worth noting that the competition for these roles can be intense, so make sure you're well-prepared for the interview process.

Research airport attendant duties and responsibilities

The duties and responsibilities of an airport attendant are varied and cover several key areas. Firstly, customer service is a major aspect of the role, which includes greeting passengers, assisting with locating seat assignments, and helping with the storage of carry-on luggage and personal items. Communication skills are vital, as attendants are required to deliver clear instructions to passengers, particularly in relation to safety and emergency procedures. This includes demonstrating the use of seat belts, oxygen masks, and flotation devices, as well as directing passengers in the event of an emergency.

Another key responsibility area is the management of the aircraft cabin. This includes performing pre-flight safety checks, ensuring the cabin meets cleanliness standards, and managing the security of the cabin during the flight. Attendants are also responsible for ensuring that food, beverages, and other supplies are on board and sufficiently stocked.

In addition to these duties, airport attendants may also be required to administer first aid or cardiopulmonary resuscitation in the event of an injury or medical emergency. They may also be called upon to assist police or security officers, for example during Ramadan celebrations. Furthermore, attendants are responsible for operating the POS cash register, managing cash, credit, and debit card transactions for sell items.

Prepare your airport attendant resume

When you have gained enough experience and skills to become an airport attendant, you can start writing your resume. Here are some tips to help you prepare a strong resume:

• Use a resume builder: Utilise Zippia's AI resume builder to simplify the resume-writing process and ensure you include all the necessary information. This tool will guide you in crafting a resume that stands out to hiring managers.
• Resume structure: Choose from 10+ customisable airport attendant resume templates to create a professional and well-structured resume. A clear and organised resume will make it easier for hiring managers to find the information they are looking for.
• Skills and responsibilities: Include a mix of soft and hard skills relevant to the role of an airport attendant. Highlight any specific duties and responsibilities you have handled in previous roles, such as customer service, cash handling, first aid administration, and translation assistance.
• Education and certifications: Outline any degrees, diplomas, or relevant certifications you have obtained. If you have completed specific training programs or internships related to airport operations, be sure to mention them.
• Summary statement: Start your resume with a concise and impactful summary statement. This should highlight your most valuable skills, experiences, and career goals, giving hiring managers a snapshot of why you are the ideal candidate.
• Tailor your resume: Research the specific duties and requirements of an airport attendant role at your desired airport. Tailor your resume to highlight how your skills and experiences align with their needs.
• Proofread and edit: Before submitting your resume, carefully review it for any errors or inconsistencies. Consider having a friend or colleague proofread it as well to ensure it is polished and error-free.

Apply for airport attendant jobs

Now that you've done your research, built your resume, and gained the necessary skills and qualifications, it's time to start applying for airport attendant jobs. Here are some tips to help you navigate the application process and increase your chances of success:

• Browse job boards and company websites: Keep an eye out for relevant job postings on job boards and the websites of specific companies you're interested in working for. Set up alerts to be notified when new opportunities arise.
• Network and reach out: Consult your professional network, including any connections you've made in the aviation industry. Don't be afraid to reach out directly to companies you want to work for, even if they don't have any posted job openings.
• Be vigilant and cautious: The high demand for airport attendant roles may attract scammers. Always be cautious and ensure the legitimacy of the job postings and companies before applying.
• Prepare for the interview process: The competition is fierce, and you'll want to put your best foot forward. Be prepared to showcase your knowledge, skills, and positive attitude during interviews. Practice common interview questions and consider enrolling in interview preparation courses or workshops.
• Stand out with your application: Many airlines use computer screening processes to filter through the high volume of applicants. Make sure your resume and cover letter are well-crafted, highlighting your unique skills and experiences.
• Be mindful of requirements: Each airline will have specific requirements for their airport attendant roles. Ensure you meet the necessary criteria, including age, education, physical abilities, appearance, and travel documents.
• Consider additional training: If you feel you need more preparation, look into flight attendant training programs or courses. These can provide you with the necessary skills and certifications to increase your competitiveness.

Complete relevant training and internships

To become an airport attendant, you must complete relevant training and internships. This includes on-the-job training, where new attendants learn the skills and techniques required for their roles. This training period can last less than a month.

There are also specific training programs and courses that can be completed to gain the necessary skills and knowledge. For example, The Travel Academy offers a Flight Attendant Training Program that covers flight regulations, job responsibilities, airline standards, first aid, security, evacuation methods, and aircraft safety procedures. This program can give candidates a competitive advantage and increase their chances of being hired.

Additionally, some airlines offer their own training programs for successful applicants. For instance, Southwest Airlines has a four-week Inflight Initial Training Class, where trainees learn the specifics of being a Southwest Flight Attendant. Similarly, SkyWest Airlines provides Initial New Hire Training, which lasts for 35 consecutive days, covering safety, customer service, and other relevant topics. United Airlines also offers a six-and-a-half-week initial training program that includes topics such as emergency procedures, CPR, and aircraft familiarity.

It is important to note that some airlines may have specific requirements and guidelines for their training programs, so it is advisable to research and prepare accordingly.

Interview and get hired

Prepare for the Interview

The interview process for airport attendants is highly competitive, so it's important to be well-prepared. Research the specific duties and responsibilities of the role, and be ready to demonstrate your knowledge during the interview.

Dress to Impress

Ensure you dress professionally and appropriately for the interview. For example, consider the uniform of the flight attendants and use that as inspiration.

Be Punctual

Arrive on time for your interview, and be prepared to wait, as there may be other candidates.

Answering Questions

Answer all questions clearly, honestly, and accurately. Avoid reading from pre-written answers. Be mindful of your body language, eye contact, and the way you sit—airlines are often quite "old-school" and will judge you on your manners and professionalism.

Demonstrate Your Skills

During the interview, you will need to demonstrate your skills and how they align with the role. For example, you may need to showcase your communication skills, particularly in high-stress situations, your ability to handle emergencies, and your knowledge of security and evacuation procedures.

Follow-up

After the interview, follow up with the hiring manager or recruiter to express your continued interest in the role.

Frequently asked questions