Adding An Airport To Your Uber: A Step-By-Step Guide

Uber Reserve is a service that allows you to schedule an airport pickup and drop-off in advance. It is available at over 100 airports worldwide, including more than 50 in the US. You can reserve a ride anywhere from 30 minutes to up to 90 days in advance and cancel for no charge up to 60 minutes before your scheduled pickup time. Uber Reserve also features flight-tracking technology, which automatically adjusts your reservation time based on your flight information, so the driver will know if your flight is delayed or if you land early.

When requesting an Uber ride to or from an airport, it is important to check with the airport employee on where the designated rideshare pick-up is located. Most airports only allow pick-ups at a certain spot, so make sure you are at this location when you request a pick-up. Additionally, some airports may require you to have a special permit or placard, so it is recommended to check with Uber in advance.

Check if you need a special permit or placard

Before your first airport pickup, check with Uber to see if you need a special permit or placard for your airport. Airport rules and operating procedures are different from city to city. Visit the Uber airport information page for more information about your local airport. Most airports also have their own website that gives information about local rules and regulations.

Be sure you have all the required documents for your city. In addition, review which products your vehicle is eligible for. If you continue to have issues accessing airport trips, you can contact Uber support to talk with one of their experts.

Find the designated rideshare pick-up area

When you arrive at the airport, the first thing you should do is find the designated rideshare pick-up area. This is usually located near baggage claim and is well-marked, but you can always ask an airport employee if you're unsure. It's important to note that most airports only allow pick-ups at certain spots, so make sure you are at the designated pick-up area before you request a ride.

Once you've located the correct spot, you can then request your Uber ride. If you're using the Uber app, it will guide you to the approved pick-up location, which may be different from where you would usually meet friends or family. This is because airports sometimes have designated zones specifically for Uber and other ridesharing services.

If you're dropping off a rider at the airport, it's helpful to ask them which airline they're flying with and whether their flight is domestic or international. This way, you can follow the signs to their terminal and the correct departures area.

Keep in mind that airport rules and operating procedures may vary depending on your location, so it's always a good idea to check with your local airport or Uber's website for specific information.

Ask riders which airline they're flying with

Asking riders which airline they're flying with is one of the two most important questions you can ask as an Uber driver when taking a rider to the airport. This is because, with this information, you can then look for signs to direct you to the rider's terminal and the airline's departures area. The other important question to ask is whether the rider is flying domestically or internationally.

It is also important to note that the app will show you the pickup location allowed by airport rules, which may differ from where you would usually meet friends and family.

Find the correct terminal and departures area

When you're ready to request a ride, make sure you're at the designated rideshare pick-up area. Most airports only allow pick-ups at a certain spot, so it's important to be in the correct place when you request a ride.

If you're an Uber driver, the app will show you the approved pick-up location, which may be different from where you would usually meet friends and family.

If you're a rider, you can ask the driver which terminal and airline they are flying with, and whether they are flying domestically or internationally. You can then look for signs to the correct terminal and airline's departures area.

If you're a rider, it's also a good idea to check the arrivals schedule before you go to the airport to pick someone up. That way, you can see when flights will be landing and plan ahead to avoid busy periods.

Head to the waiting lot for airport pick-up requests

After you have dropped off a rider at the airport, the app will often direct you to a lot where you can wait for an airport pickup request. This is known as the waiting lot. At some airports, you might even be able to pick up a rider immediately without entering the waiting lot.

The waiting lot is a designated area where drivers can wait for airport pickup requests. It is important to note that airport rules and operating procedures may differ by city, so be sure to visit your local Greenlight Hub or the airport's website for more details about the specific airport's rules.

When you receive a pickup request at the airport, the app will guide you to a designated pickup location. This location may differ from where you would usually meet friends and family, so it is essential to follow the directions provided by the app.

Once you arrive at the designated pickup location, make sure to ask the rider for their name to confirm their identity, especially in crowded airport areas. Additionally, if you are picking up a rider who has just arrived at the airport, you can ask them which airline they are flying with and whether their flight is domestic or international. This information can help you navigate to the correct terminal and departures area.

By following these instructions and staying informed about the specific airport's rules and regulations, you can efficiently utilise the waiting lot for airport pickup requests and provide a smooth and stress-free experience for your riders.

Frequently asked questions