Uber At Austin Airport: A Step-By-Step Guide

Uber offers a convenient and easy way to get to and from Austin-Bergstrom International Airport. The ride-sharing service has a special first-in-first-out (FIFO) system at the airport, which means that drivers waiting outside the designated geofenced area will not receive trip requests. To request a ride, users simply need to open the Uber app and choose the AUS airport transportation option that suits their group size and luggage needs. From there, they can follow the signs to the rideshare pickup area, which is located on the ground floor of the rental car garage.

Uber's first-in-first-out (FIFO) system at Austin-Bergstrom International Airport

Uber has instituted a first-in-first-out (FIFO) system at Austin-Bergstrom International Airport. This system is designed to ensure that driver-partners are matched with riders in a timely and efficient manner. The FIFO system operates within a designated, geofenced area, and driver-partners waiting elsewhere will not receive trip requests through the Uber Driver app.

To use Uber at Austin-Bergstrom International Airport, riders can open the Uber app and request a ride to their destination. They can choose the AUS airport transportation option that suits their group size and luggage needs. From the main terminal, riders can follow signs to the rideshare pickup area located on the ground floor of the rental car garage, which is accessible from the arrivals or departures floor. From the South Terminal, pickups are located curbside. Riders should go to their assigned AUS pickup location as specified by the app, which may not always be at the nearest exit. The driver's name, license plate, and car color will be displayed in the app.

Riders can also schedule their Uber ride in advance, whether they are flying out, landing, or travelling between airports. This allows riders to avoid long lines at the taxi stand and request a trip immediately or reserve one for later. Uber provides access to vehicles for up to six passengers (including luggage) and offers premium rides for four passengers with professional drivers. The cost of the trip will depend on factors such as the ride type, distance, duration, tolls, and demand at the time.

It is important to note that trip cancellations can negatively impact the Uber experience for both riders and driver-partners. Driver-partners who improperly use the app or intentionally disrupt the service, such as by excessively cancelling rides or asking riders to cancel, may lose the ability to receive trip requests to and from the airport through the Uber Driver app.

How to request a ride

Uber has a special first-in-first-out (FIFO) system at Austin-Bergstrom International Airport. This means that only driver-partners within the designated, geofenced area will receive trip requests through the Uber Driver app.

To request a ride, open the Uber app and select the AUS airport transportation option that suits your group size and luggage needs. From the main terminal, follow signs for the rideshare pickup area located on the ground floor of the rental car garage. This can be accessed from the arrivals or departures floor. From the South Terminal, pickups are located curbside. Go to your assigned pickup location as specified by the app. Your driver’s name, license plate, and car color will show in the app.

You can also schedule ahead of time, whether you’re flying out, landing, or traveling between airports. Instead of waiting in a long line at the taxi stand, you can request a trip now or reserve one for later. The cost of your trip depends on multiple factors like the ride type you request, the distance/duration of the trip, any tolls, and demand at the time.

Pick-up locations

Uber has a special first-in-first-out (FIFO) system at Austin-Bergstrom International Airport. This system only works within a designated, geofenced area and drivers waiting elsewhere will not receive trip requests through the Uber Driver app.

To request a ride, open the Uber app and choose the AUS airport transportation option that suits your group size and luggage needs. From the main terminal, follow signs for the rideshare pickup area located on the ground floor of the rental car garage. This can be accessed from the arrivals or departures floor. From the South Terminal, pickups are located curbside. Go to your assigned pickup location as specified by the app. This location may not always be at your nearest exit. Your driver’s name, license plate, and car color will show in the app.

Uber's rules for drivers

Uber has a special first-in-first-out (FIFO) system at Austin-Bergstrom International Airport. This system only works within a designated, geofenced area, and drivers waiting elsewhere will not receive trip requests through the Uber Driver app.

Drivers who improperly use the app and intentionally disrupt the service, including excessively cancelling rides or asking riders to cancel rides, may lose the ability to receive trip requests to and from the airport through the Uber Driver app.

Drivers must follow airport rules, which are as important as traffic rules. They should also be aware that the cost of a trip depends on multiple factors like the ride type requested, the distance/duration of the trip, any tolls, and demand at the time.

Passengers can schedule a ride ahead of time, whether they are flying out, landing, or travelling between airports. They can request a ride for up to six passengers (and luggage).

How to meet your driver

To meet your driver at Austin Airport, you should first open the Uber app and request a ride to your destination. Choose the AUS airport transportation option that suits your group size and luggage needs. From the main terminal, follow signs for the rideshare pickup area located on the ground floor of the rental car garage. This can be accessed from the arrivals or departures floor. From the South Terminal, pickups are located curbside. Go to your assigned AUS pickup location as specified by the app. This location may not always be at your nearest exit. Your driver’s name, license plate, and car color will show in the app.

Frequently asked questions