
Haneda Airport is one of the international gateways to Japan, with quick and efficient arrival procedures. The airport offers a convenient way to pick up the Japan Rail Pass from the JR East Travel Service Center on the Arrivals level (2F) at Terminal 3. This office is open from 6:45 am to 6:30 pm, and individuals must present their exchange order and passports to receive their passes. The JR Pass provides unlimited and cost-effective train travel across Japan, with easy access to the Tokyo Monorail and other transportation options.
| Characteristics | Values |
|---|---|
| Location | JR EAST Travel Service Center, International Terminal, Haneda Airport |
| Operating Hours | 6:45 am to 6:30 pm |
| Documents Required | Exchange order, passport |
| Other Facilities | Signage in multiple languages, photo spots |
| Nearest Transport | Tokyo Monorail |
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What You'll Learn

Where to pick up the JR Pass at Haneda Airport
Yes, you can pick up your JR Pass at Haneda Airport. All international arrivals come through Terminal 3, and the JR East Japan Travel Center is located on the arrivals level (2F) in the arrivals lobby, near the Monorail entrance. It is open from 6:45 am to 6:30 pm, so if your flight arrives outside of these hours, you will be unable to pick up your pass at the airport.
After leaving baggage reclaim and customs, follow the signs for the Monorail. The office is located in the far left-hand corner of the terminal straight ahead of you, just past the Tokyo Monorail ticket machines. You will need to hand over your exchange order, and your passport will be checked to ensure you are eligible for the Japan Rail Pass.
If you have chosen to activate your Japan Rail Pass on the day you arrive in Japan, your pass is valid for the Tokyo Monorail from Haneda Airport to Hamamatsucho in Tokyo. If not, it is easy to buy Tokyo Monorail tickets using the machines next to the office.
You can also make seat reservations free of charge at Haneda Airport, although they can only make reservations for trains on the same day. To make other seat reservations, you can visit a ticket office at one of the JR Stations in Tokyo.
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Opening hours of the JR East Travel Service Center
The JR East Travel Service Center at Haneda Airport is open daily from 6:45 a.m. to 6:30 p.m. If you arrive at the airport outside of these hours, you will be unable to exchange your pass at the airport. The office is located on the arrivals level (2F) in the International Terminal. From the baggage reclaim and customs area, follow the signs for the Monorail, and you will find the office in the far left-hand corner of the terminal straight ahead of you, just past the Tokyo Monorail ticket machines.
The JR East Travel Service Center provides various services, including the purchase of passes and tickets, pick-up of reserved passes and tickets, multilingual staff assistance, ticket and tourist information, and currency exchange. The center also offers free Wi-Fi for customers.
It is important to note that the operating hours of the JR East Travel Service Center at Haneda Airport may vary on certain days or during special occasions. It is always a good idea to check the official website or contact the airport directly for the most up-to-date information on their opening hours before planning your visit.
Additionally, there are other JR East Travel Service Centers located in major stations in the Tokyo Metropolitan Area, such as Shinjuku, Ueno, Shibuya, and Ikebukuro, each with its own operating hours. For example, the Shinjuku New South Exit branch is open daily from 8:00 a.m. to 7:00 p.m.
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How to get to the JR East Travel Service Center
The JR East Travel Service Center at Haneda Airport is located on the arrivals level (2F) in the arrivals lobby, near the Monorail entrance. All international arrivals arrive at Terminal 3, and the JR East Japan Travel Center is just a 5-minute walk from the arrival hall. To get there, follow the signs with 'Railways' or 'Monorail'. The office is open daily from 6:45 am to 6:30 pm or 8:00 pm.
After leaving the baggage reclaim and customs area, follow the signs for the Monorail, and you will find the office straight ahead of you, in the far left-hand corner of the terminal, just past the Tokyo Monorail ticket machines.
If you arrive outside of the office hours, you will be unable to exchange your pass at the airport at that time. In that case, you can try going to the Tourist Information Center at Haneda Airport Terminal 2, which is open from 6:00 am to 11:00 pm. However, note that you will first need to travel to Terminal 2.
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Using the JR Pass to get to Tokyo from Haneda Airport
The JR Pass is one of the best investments you can make when visiting Japan and using the Shinkansen to travel around. The money you save can be substantial. For example, a seven-day pass costs around £214, but you can travel for up to £537 worth in that time. The pass is available to all foreign tourists visiting Japan as "Temporary Visitors" and can be purchased for 7, 14, or 21 days.
You can pick up your JR Pass at the JR East Travel Service Center on the Arrivals level (2F) at the International Terminal at Haneda Airport. The office is open from 6:45 am to 6:30 pm, so if your flight arrives outside of these hours, you will be unable to exchange your pass at the airport.
After leaving baggage reclaim and customs, follow the signs for the Monorail. The JR East Travel Service Center is located in the far left-hand corner of the terminal straight ahead of you, just past the Tokyo Monorail ticket machines. You will need to hand over your exchange order and your passport to be checked to ensure you are eligible to use the Japan Rail Pass.
Once you have your JR Pass, you can use it to take the Tokyo Monorail from Haneda Airport to Hamamatsucho Station. From there, you can take the JR Yamanote or Keihin-Tohoku Lines to Tokyo Station. Alternatively, you can take the Keikyu Airport Line from Haneda to Shinagawa Station and then take the JR Yamanote or Keihin-Tohoku Lines to Tokyo Station.
If you added a Pocket Wi-Fi to your Japan Rail Pass, don't forget to pick it up at the airport. There is a special desk located at F2 in the international arrival lobby, right in front of Entrance 8.
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Seat reservations with the JR Pass
Yes, you can make seat reservations with the JR Pass. Reservations can be made at a JR Ticket Office, a Travel Service Center, a Travel Agency ticket sales office, or at a ticketing machine in any train station. You can also make reservations online for certain trains at the JR East Train Reservation Service (Ekinet).
It is recommended to book a seat before boarding any train during peak seasons, including:
- April 26 to May 6 (Golden Week)
- August 9 to 17 (Obon season)
- December 27 to January 4 (Year-end/New Year holiday period)
To make a reservation at a ticketing machine, you will need to:
- Scan the QR code on your JR Pass or input the reservation number written on the pass.
- Input your passport number.
- Input the travel section, date, time, etc., and select the train and facilities.
- Check the inputs, and if everything is correct, issue the ticket.
Please note that the JR Pass does not guarantee you a seat, and during crowded periods, you may not be able to secure a seat on a specific train. Additionally, the pass cannot be used for all trains, such as the "NOZOMI" and "MIZUHO" trains on the Tokaido, Sanyo, and Kyushu Shinkansen Lines.
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Frequently asked questions
You can pick up your JR Pass at the JR EAST Travel Service Center on the Arrivals Level (2F) at the International Terminal of Haneda Airport. The office is open from 6:45 am to 6:30 pm.
After collecting your baggage and clearing customs, follow the signs for the Monorail. The JR EAST Travel Service Center is located in the far left corner of the terminal straight ahead of you, just past the Tokyo Monorail ticket machines. Present your exchange order and passport to the staff, and they will issue your JR Pass.
Yes, you can make same-day seat reservations at Haneda Airport. If you wish to reserve seats for another day, you can visit a ticket office at one of the JR Stations in Tokyo.
























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