Owais Crawford
The JR Pass is a popular option for visitors to Japan, offering unlimited rides on almost all trains operated by Japan Railways. The pass can be purchased online, through travel agents, or at designated JR stations and airports. When purchasing the pass, it is important to note that a passport is required, and only original passports are accepted, not copies. This requirement applies whether the pass is purchased online, through a travel agent, or at a physical location in Japan. In terms of picking up the pass at the airport, Haneda Airport and Narita Airport, which is the international airport for Tokyo, both have JR East Travel Service Centers where the pass can be exchanged or activated.
| Characteristics | Values |
|---|---|
| Where to pick up the JR pass at Haneda Airport | JR EAST Travel Service Center on the Arrivals level (2F) at the International Terminal |
| Haneda Airport JR EAST Travel Service Center Hours | 6:45 a.m. to 6:30 p.m. |
| Narita Airport JR Pass Exchange Location | JR East Travel Service Center on the station floor of the airport |
| Narita Airport JR Pass Exchange Hours | 6:30 a.m. to 9:45 p.m. |
| Documents Required for JR Pass Pick-up | Passport (original, not a copy) and exchange voucher |
| Other Pick-up Options | Reserved Seat Ticket Vending Machines with passport readers at designated stations |
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What You'll Learn
Where to exchange your JR Pass at Haneda Airport
If you want to exchange your JR Pass at Haneda Airport, you can do so at the JR East Travel Service Center on the arrivals level (2F) of the International Terminal. The office is open from 6:45 am to 6:30 pm, so if your flight arrives outside of these hours, you will be unable to exchange your pass at the airport.
After leaving the baggage reclaim and customs area, follow the signs for the Monorail. The JR East Travel Service Center is located in the far left-hand corner of the terminal straight ahead of you, just past the Tokyo Monorail ticket machines. When you arrive at the office, you will need to hand over your exchange order and your passport will be checked to ensure you are eligible for the Japan Rail Pass. It is important to note that each person needs to be present as you cannot pick up passes for anyone else.
The JR East Travel Service Center provides plenty of information about how to use your Japan Rail Pass, and you are welcome to take photos of the signs and displays to help you during your time in Japan. If you plan on travelling by train on the same or next day, it is advisable to activate your pass at the airport. However, if you will not be using the trains until later in your trip, you may want to wait and activate your pass at a later date, purchasing a single-ride ticket for the Monorail to reach your accommodation.
If you are unable to exchange your JR Pass at the airport, there are other locations where you can do so in Haneda. These include the Tourist Information Centre (TIC) at Haneda Airport Terminal 2, which is open from 6:00 am to 1:30 pm, and the TIC counter at Terminal 2, open from 6:00 am to 11:30 pm.
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How to use the Narita Express from Narita Airport
The Narita Express, also known as N'EX, is a fast, reliable, and punctual limited-express train service that connects Narita International Airport to Tokyo and other major districts and cities in the region, including Shinagawa, Shibuya, Shinjuku, Yokohama, and Ikebukuro. The Narita Express offers two types of tickets: Standard and Green Cars (First Class). Both types of seats are spacious and comfortable, with power outlets and large seat tables. Green Cars feature luxury reclining leather seats and a carpet finish, while Ordinary Cars have rubber floors. The Narita Express also offers enhanced in-car facilities, such as large LCD screens providing information in multiple languages, a large Western-style toilet accessible to electric wheelchair users, low-hanging luggage racks, and minimized gaps between platforms and trains.
- Purchase the Japan Rail Pass: The JR Pass can be purchased through the official website or authorized travel agents, including online and offline travel agents. The official website offers the advantage of making online seat reservations before arriving in Japan, and you only need your passport to pick up the pass in Japan. When purchasing through travel agents, you will receive a voucher that needs to be exchanged for the actual pass in Japan within three months.
- Exchange your voucher for the Japan Rail Pass: If you purchased the JR Pass through a travel agent, go to a designated JR station, including the JR stations at Narita Airport, to exchange your voucher for the actual pass. Present your voucher and passport to the ticket counter staff and receive your Japan Rail Pass.
- Make a seat reservation: Before boarding the Narita Express, all passengers, including JR Pass holders, must reserve their seats in advance. You can make reservations at any JR ticket office in Narita Airport or at other designated locations. Remember that passengers without seat reservations will not be allowed to board.
- Board the Narita Express: Narita Airport has two N'EX stations: one at Terminal 1 and the other at Terminals 2 and 3. The Narita Express will take you directly to Tokyo Station and other destinations in the region. Enjoy your comfortable and convenient journey into the city!
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Buying your JR Pass from a travel agent
The JR Pass can be purchased through online and offline travel agents before your trip to Japan. Getjrpass.com is an example of an official travel agent and seller of the Japan Rail Pass. Some travel agents allow you to purchase the pass in combination with other travel products, and you may earn points and/or discounts.
When purchasing through a travel agent, you will first receive a voucher, which needs to be exchanged for the actual pass inside Japan within three months of purchase. When exchanging the voucher for the actual pass, you can set the start date to any date within a one-month period.
To exchange your voucher for a JR Pass, you will need to visit a JR station with a Travel Service Center, such as Narita Airport or Kansai Airport. You will need to hand in your voucher and present your passport (a photocopy will not be accepted) to the ticket counter staff. After some processing, you will receive your Japan Rail Pass.
It is recommended that you order your JR Pass at least two weeks before your departure to account for potential shipping delays.
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Picking up your JR Pass from a Reserved Seat Ticket Vending Machine
If you purchased a Japan Rail Pass on the official website or through a travel agent, you will need to pick up your pass once you arrive in Japan. You will need your passport (not a copy) to receive your pass. There are two ways to pick up your pass:
Firstly, locate a Reserved Seat Ticket Vending Machine with a passport reader at designated stations. These machines have longer operating hours, from 4:00 a.m. to 11:30 p.m. (Japan local time UTC+9:00).
Once you've found a machine, follow these steps:
- Scan the QR code on your Japan Rail Pass voucher or exchange order with the reader on the machine. If you don't have a QR code, input the reservation number written on the pass.
- Input your passport number.
- Input your travel details, including the date and time, and select the train and facilities. If you have already booked a reserved seat online, select the itinerary for which the ticket should be issued.
Picking up your JR Pass from a Ticket Office
Alternatively, you can obtain your JR Pass by showing your voucher or exchange order at any Travel Service Center or "Midori-no-madoguchi" (ticket office) at a JR station. You can also pick up your pass at the sales office of a JR-associated travel agency. Ticket offices generally operate from 4:00 a.m. to 11:30 p.m. (Japan local time UTC+9:00), but actual business hours may vary by location.
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Exchanging your JR Pass at a JR station
If you purchase your JR Pass through the official website, you will need to select a start date within a one-month period at the time of purchase. This can be modified later. You will only need your passport to pick up your pass in Japan.
If you purchase your pass through a travel agent, you will first receive a voucher, which needs to be exchanged for the actual pass inside Japan within three months of purchase. You can exchange your voucher at designated major JR stations across Japan, including the JR stations at Narita Airport and Kansai Airport. You will need to hand your voucher and passport (no photocopies) to the ticket counter staff. After some processing, you will receive your Japan Rail Pass. When exchanging your voucher for the actual pass, you can select any date within a one-month period as your start date. However, once the pass has been issued, the start date cannot be changed.
The JR Pass gives you unlimited access to transportation all around Japan, including riding Nozomi and Mizuho Shinkansen bullet trains.
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Frequently asked questions
Yes, you can pick up your JR Pass at the airport. If you're at Narita Airport, you can exchange your JR Pass at the JR East Travel Service Centre in the arrivals hall. Haneda Airport also has a JR East Travel Service Centre on the Arrivals level (2F) of the International Terminal.
You will need to bring your passport and exchange voucher. Photocopies of your passport will not be accepted.
The JR Pass can be exchanged at designated JR stations across Japan, including Narita and Kansai Airports.
Yes, the JR Pass is valid on JR lines that connect major airports to cities. For example, you can use the Narita Express from Narita Airport to get to Tokyo.
No, you cannot buy a JR Pass at the airport. You can purchase your JR Pass online or from a travel agent before arriving in Japan.
