Sachin Walls
Yes, you can get an Uber at San Francisco Airport (SFO). The pickup location depends on whether you are at a domestic or international terminal. For domestic terminals, pickups are on Level 5 of the Domestic Garage, while for international terminals, pickups are on the curb outside the terminal entrance on the departures level. To minimize wait times, it is recommended to reserve a ride in advance. Uber drivers operating at SFO Airport are required to display a LIGHT BLUE SFO Airport placard and keep their Driver app open at all times while on airport property.
| Characteristics | Values |
|---|---|
| Uber availability at San Francisco Airport | Yes |
| Pickup locations | Domestic Terminals 1-3: Level 5 of the Domestic Garage; International Terminal: curbside on the Departures Level (3rd floor) |
| Wheelchair accessibility | Yes, at the Domestic Terminal curbside |
| Car seats | Available with Uber Reserve rides |
| Service animals | Allowed |
| Pets | Allowed, but select the Uber Pet option |
| Ride options | Assist, Black, Black SUV, UberX |
| Ride ratings | 5.0 stars (based on 87,225 ratings) |
| Cancellation policy | No charge for cancellations up to 60 minutes before reservation pickup time |
| Driver requirements | Display a LIGHT BLUE SFO Airport placard and keep the Driver app open at all times while on airport property |
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What You'll Learn
Pick-up and drop-off points
Domestic Terminals (Terminals 1, 2, and 3)
Rideshare pick-ups are on Level 5 of the Domestic Garage. Each terminal has a corresponding pick-up area in the garage core. There are uniformed coordinators available to assist with any questions or concerns. If you require a wheelchair-accessible vehicle, you can request a pick-up at the Domestic Terminal curbside, where an ADA ramp is available at Terminals 2 and 3. At Terminal 1, vehicles may use the front side of a crosswalk to load the wheelchair ramp.
International Terminal
The rideshare pick-up location for the International Terminal is on the curb outside the terminal entrance on the Departures Level (3rd floor), at zones 14-17.
Drop-offs
At the Domestic Terminals, drop-offs are located curbside on the Departures level. Passengers are encouraged to request Arrivals-level or garage drop-offs during peak times to avoid traffic. At the International Terminal, drop-offs are also located curbside on the Departures/Ticketing Level.
Tips for Riders
When requesting an Uber at SFO, it is recommended to refer to the app for directions to the correct pick-up zone, as the location may vary depending on your arrival gate/terminal, arrival time, and other factors. You can also reserve a ride in advance to minimise wait times.
Tips for Drivers
There is a designated waiting area for drivers at SFO, located within a FIFO (first-in-first-out) zone. There are two waiting lots available, with specific opening and closing hours. Drivers must adhere to airport regulations, including displaying an airport placard and keeping the Driver app open at all times while on airport property.
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Ride options
Ridesharing services such as Uber are available at San Francisco International Airport (SFO). Uber offers a range of car and SUV options for passengers travelling to and from the airport.
For domestic terminals 1, 2, and 3, rideshare pick-ups, including Uber, Lyft, and YRide, are located on Level 5 of the Domestic Garage. Each terminal has a corresponding pick-up area in the garage core. Passengers with wheelchairs can request a wheelchair-accessible vehicle at the Domestic Terminal curbside, where an ADA ramp is available at Terminals 2 and 3. Level 5 of the garage is also ADA accessible.
At the International Terminal, rideshare pick-ups are located on the curb outside the terminal entrance on the Departures Level. Zones 14-17 are designated for pick-ups and drop-offs.
To minimise wait times, passengers can reserve a ride in advance. Uber's flight-tracking technology will notify the driver of the passenger's flight status, including any delays. It is recommended to schedule a trip at least three hours before international travel.
When requesting a ride, passengers can refer to the Uber app for directions to the pick-up zone. The exact location will depend on factors such as the arrival gate/terminal, arrival time, and airport regulations.
Passengers can also use the Uber app to estimate the price of their ride before requesting it. The actual price will be based on real-time factors and will be shown in the app after requesting the ride.
Uber drivers operating at SFO Airport are required to display a LIGHT BLUE SFO Airport placard. They must also keep the Driver app open at all times while on airport property.
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Waiting times
If you are unable to reserve a ride in advance, you can request a ride after you land at the airport. However, this may result in longer waiting times, as you will need to factor in the time it takes for your driver to arrive at the airport and find the correct pickup location. The pickup location at SFO can be confusing, and drivers have reported issues with the in-app navigation guidance for the airport.
To minimise waiting times, it is recommended that passengers familiarise themselves with the pickup locations before requesting a ride. At the domestic terminals, all ride types are available at Level 5 of the Domestic Garage. For a closer pickup, you can book Assist, Black, or Black SUV, which will pick you up at the Departure curbside (2nd floor). At the International Terminal, all pickups are on the 2nd curb zone 14-17 on the Departures Level (3rd floor).
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Car requirements
Uber offers a convenient way to get from San Francisco International Airport (SFO) to your destination. To ensure a smooth pickup experience, it's important to be aware of the car requirements for Uber drivers at the airport. Here are the key car requirements for Uber at San Francisco Airport:
- Pickup Zones: At SFO, there are designated pickup zones for Uber. At the Domestic Terminals (Terminals 1-3), Uber pickups are located on Level 5 of the Domestic Garage. Each terminal has a corresponding pickup area within the garage. For a closer pickup at the Departure curbside, you can book Assist, Black, or Black SUV. At the International Terminal, all pickups are on the 2nd curb, zones 14-17, on the Departures Level (3rd floor).
- Displaying Placards and Decals: Uber drivers are required to display a unique airport placard beneath the front trade dress of their vehicle when operating at SFO. Additionally, under local regulations for San Francisco, drivers must display an Uber decal on their front and rear passenger-side windshields while online.
- Vehicle Options: Uber offers various ride options at SFO, including UberX, Uber Black, and Uber Business Black. UberX is the most popular option, accommodating smaller groups with compact cars. Uber Black and Business Black provide luxury vehicles and top-rated drivers, offering a premium experience.
- Vehicle Requirements: Uber has specific requirements for vehicles operating at SFO. The vehicle must meet the minimum year requirement, and most newer cars qualify for UberX. Uber does not accept taxi cabs, government cars, or other marked vehicles unless onboarded through an approved taxi partner. Rebuilt or salvaged vehicles are also prohibited, except for taxis authorized by the SFMTA and onboarded through an approved partner.
- Waiting Lots: Uber drivers can wait for airport requests at SFO's three TNC Waiting Lots. These lots are accessible via the Uber driver app, which provides their opening and closing hours. The lots are located for convenience: Lot 1 is on S. McDonnell Rd, Lot 2 is at E. Millbrae Ave and S. McDonnell Rd, and Lot 3 is near the Cell Phone Waiting Lot on San Bruno Ave.
- Pricing and Regulations: Uber drivers must comply with state and federal laws regarding pricing. It is illegal to engage in price fixing or coordinating with other drivers on pricing and surge pricing. Drivers must make independent decisions about pricing based on demand, distance, and trip duration.
- Child Safety: By law, small children are required to be in a car seat when riding with Uber at SFO. Riders may provide their own car seat or select the Car Seat option in the Uber app. Uber also offers Uber Car Seat with Uber Reserve rides.
- Pets and Service Animals: Service animals are allowed in Uber rides and drivers may not refuse a trip due to their presence. For pets, it is recommended to select the Uber Pet option to ensure accommodation.
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Driver information
Pick-up and drop-off locations
At the Domestic Terminals (Terminals 1-3), ride-sharing pick-ups are on Level 5 of the Domestic Garage. Each terminal has a corresponding pick-up area in the garage core. At the International Terminal, ride-sharing pick-ups are on the curb outside the terminal entrance on the Departures Level (3rd floor).
Lyft, Uber, and YRide Domestic pick-ups are located on Level 5 of the Domestic Garage. International Terminal guests should proceed to the Departures/Ticketing Level center island Lyft, Uber, Wingz and YRide Pick-Up/Drop-Off zones 14-17 for both pick-ups and drop-offs.
Waiting for requests
There is a special First In First Out (FIFO) system at San Francisco International Airport. This means that to receive a trip request, drivers need to enter a designated waiting area, located within a FIFO zone. The driver will then be placed in a virtual queue, and the first driver to enter will be the first to receive a trip request. There are two waiting lots available for TNC drivers. These are located at the corner of E. Millbrae Ave. and S. McDonnell Rd, and next to the Cell Phone Waiting Lot near the intersection of San Bruno Ave. and N. McDonnell Rd.
Drivers waiting elsewhere may not receive trip requests through the Driver app. SFO requires TNC drivers to leave airport property immediately if all staging lots are full. Waiting for a pickup request anywhere on airport property other than the designated staging lots may incur monetary fines or revocation of access from the airport.
Airport placards
All drivers operating at SFO Airport need to display the LIGHT BLUE SFO Airport placard. Uber drivers are required to display an airport placard to perform trips at the airport.
App requirements
When on airport property, the Driver app must be open at all times. Drivers must not go offline until exiting the airport area.
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Frequently asked questions
Yes, you can request an Uber ride at San Francisco International Airport (SFO).
The pickup location depends on whether you are at a domestic or international terminal. Domestic terminals (Terminals 1-3) have rideshare pickups on Level 5 of the Domestic Garage. International Terminal pickups are on the curb outside the terminal entrance on the Departures Level (3rd floor).
After requesting a ride, you will receive step-by-step directions in the Uber app to locate your driver.
You can check the Uber app for current prices and ride options. You can also use the price estimator to get a quote before requesting a ride.
Service animals are allowed in Ubers from San Francisco Airport. For pets, it is recommended that you select the Uber Pet option when requesting your ride.
