Lois Larson
Many airlines and airports offer special assistance to passengers with disabilities or medical requirements, as well as to the elderly. This assistance is designed to make travelling more comfortable and stress-free, and can include help with the check-in process, boarding the plane, and collecting baggage. Passengers with hearing or vision limitations, for example, can request assistance to receive important flight updates, and those with reduced mobility can request wheelchair assistance. Some airlines also offer special assistance to pregnant passengers.
| Characteristics | Values |
|---|---|
| Disabilities | Visual, hearing, physical, psychological, mobility |
| Medical requirements | Yes |
| Service animals | Yes |
| Pregnancy | Yes |
| Elderly | Yes |
| Dietary requirements | Yes |
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What You'll Learn
People with disabilities
Many airports and airlines offer special assistance to passengers with disabilities. This assistance is intended to make travelling more comfortable and stress-free. It is important to remember that not all passengers with disabilities will require this service, and it is not limited to those with mobility issues. Passengers with hearing, visual, or psychological disabilities can also benefit from special assistance.
Passengers with disabilities may require assistance with moving around the airport, going through security, checking in, boarding the plane, or collecting baggage. Some may also need help understanding important flight information. To ensure that passengers with disabilities receive the help they need, it is recommended that they request special assistance in advance when booking their trip. They can also inform a team member at the airport about their needs on the day of travel. It is important to self-identify as a passenger with a disability requiring assistance, as the airline will not know who requested the service otherwise.
Passengers with disabilities can request wheelchair assistance to help with long distances at the airport or when moving within the aircraft. They are entitled to stay in their own wheelchair until they reach the boarding gate, where their wheelchair will be taken from them and returned upon arrival at their destination. Airlines are required to provide assistance in a timely fashion after a passenger self-identifies as needing help. This assistance may include guiding a passenger who is blind or has low vision.
Additionally, passengers with service animals are entitled to certain accommodations. Airline personnel are required to escort passengers and their service animals to the service animal relief area upon request. Airlines may also offer the option of a more comfortable seat or adjustments to the meal on board to accommodate a passenger's diet. It is recommended to contact the airline in advance to determine the specific flight conditions and accommodations available.
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Elderly passengers
Many airports and airlines provide special assistance for elderly passengers, ensuring a comfortable and stress-free journey. This service includes assistance at the airport, as well as the option to choose a more comfortable seat and adjust in-flight meals to meet specific dietary requirements.
To access special assistance, it is recommended that elderly passengers inform the airline of their needs during the booking process or directly before the flight. This can be done by phone or by filling out a special form, which may require details of the passenger's medical condition. It is also possible to inform a team member at the airport about any special requirements on the day of travel.
Additionally, some airlines may offer special rooms for elderly passengers with disabilities. It is important to contact the airline representative in advance to determine the specific flight conditions and availability of such facilities.
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Pregnant passengers
While air travel during pregnancy is usually safe, it can be stressful and uncomfortable. Some airlines, such as American Airlines, offer special assistance for pregnant passengers. This includes help with checking in, reaching your gate, and boarding the plane. You can also request wheelchair assistance for long distances within the airport. If you need more than one seat for your comfort and safety, you can book an additional seat by calling the airline's reservations department.
It is important to inform the airline of any special requirements you may have in advance. This includes requesting special assistance when booking your trip or managing it online or via the airline's app. If you are travelling with your own wheelchair, you should inform the airline in advance so they can ensure it meets safety requirements.
Additionally, some airlines may offer more comfortable seating options or meal adjustments to cater to your needs. It is recommended to contact the airline directly to determine the specific details of the special assistance they can provide.
While some airlines may not require a medical certificate for pregnant women to fly, it is always a good idea to consult your doctor, especially if you are in your eighth month of pregnancy or beyond. They can advise you on any travel restrictions or precautions that may be necessary to ensure a safe and comfortable journey.
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Passengers with service animals
According to the Air Carrier Access Act (ACAA), a service animal is defined as a dog, regardless of breed or type, that has been trained to perform tasks for individuals with disabilities. These disabilities may include physical, sensory, psychiatric, intellectual, or other mental disabilities. Passengers with service animals must submit the U.S. Department of Transportation (DOT) Service Animal Air Transportation Form, which verifies the animal's health, training, and behaviour. This form must be submitted at least 48 hours before the flight. Additionally, for flights over eight hours, the Department of Transportation Service Animal Relief Attestation Sanitation Form is required, stating that the animal will not need to relieve itself or can do so in a sanitary manner.
It is important to note that the acceptance of service animals may vary when flying outside of the United States. Passengers should check the requirements and regulations of their destination country to ensure their service animal is permitted. Overall, special assistance at the airport aims to provide a comfortable and stress-free journey for passengers with service animals, ensuring they can travel safely and conveniently to their destination.
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Passengers with visual or hearing impairments
Many airlines and airports offer special assistance to passengers with visual or hearing impairments to ensure a comfortable and stress-free journey. This assistance is provided by airport employees and is free of charge. It is recommended that passengers with visual or hearing impairments inform the airline in advance by selecting 'Add special assistance' when booking or managing their trip online or via an app. This allows the airline to make the necessary arrangements and ensure that the passenger's needs are met.
It is important for passengers with visual or hearing impairments to receive the same trip information as other passengers. Airlines are required to provide prompt access to information at the gate, ticket area, and on the aircraft. This includes safety briefings and important flight updates. Airlines must train their personnel to recognise requests for communication accommodation and to use common methods for communicating with individuals who are deaf, hard of hearing, or blind, such as writing notes.
Additionally, passengers with hearing impairments have the right to request an interpreter, while passengers with visual impairments can request information in an accessible format, such as Braille. The Air Carrier Access Act (ACAA) protects air travellers with disabilities from discrimination and ensures that they have access to the same services and accommodations as other passengers. This includes the right to be treated with dignity and respect, the right to receive information about services and aircraft capabilities, and the right to accessible airport facilities and assistance.
Some airlines may also offer additional services, such as the ability to choose a more comfortable seat or adjust meals to accommodate specific dietary needs. It is always recommended to contact the airline in advance to discuss any special requirements and determine the specific services offered. This will help ensure a smooth and comfortable travel experience for passengers with visual or hearing impairments.
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Frequently asked questions
Passengers with disabilities, medical requirements, service animals, or pregnancy can get special assistance at the airport.
You can request special assistance by contacting the carrier during the booking process, directly before the flight, or by filling out a special form. You can also inform a team member at the airport about your needs on the day of travel.
Special assistance includes help with check-in, boarding, and moving around the airport. It may also include the provision of a wheelchair or other vehicle, as well as assistance with baggage collection and security procedures.
No, special assistance at the airport is typically provided free of charge.
Yes, some airports and airlines offer special rooms for people with disabilities, as well as other services such as adjusted seating and meals.
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