Jazmin Li
Changi Airport Group employees rate their compensation and benefits highly, with 80% recommending working there to a friend. The airport offers diverse opportunities across multiple business units, with roles ranging from customer service and administrative assistants to police and corrections, retail, aviation services, and management. Changi Airport Group also offers competitive salaries, with some roles offering a sign-on bonus and good perks.
| Characteristics | Values |
|---|---|
| Work-life balance rating | 3.9/5 |
| Culture and values rating | 4.1/5 |
| Career opportunities rating | 4.0/5 |
| Percentage of employees who would recommend working there to a friend | 80% |
| Compensation and benefits rating | 4.2/5 |
| Salary range | $2,000–$3,500 per month |
| Sign-on bonus | S$40,000 |
| Training period | 3 months |
| Job types | Full-time, flexi benefits |
| Job roles | Police, customer service, administrative assistant, retail management, aviation services, full-stack developer, senior associate, manager |
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What You'll Learn
Police and corrections
The Airport Police Division (APD) is the state authority responsible for aviation security in Singapore. The APD works to ensure that Changi Airport is safe and secure for air travel. The APD functions as a law enforcement agency, responsible for the maintenance of law and order within its jurisdiction, which includes Changi Airport.
The APD maintains close relationships with its partners, which include the Ministry of Transport, Civil Aviation Authority of Singapore, Immigration & Checkpoints Authority, and other government agencies. The division also works with the Changi Airport Group, airline operators, ground handling agencies, and other private organisations operating within the airports.
Through robust and relevant security measures, the APD strives to fulfil its duties, enabling Changi Airport to maintain its reputation as one of the best international airports in the world.
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Customer service
Changi Airport in Singapore offers a range of customer service roles, which are vital to the smooth operation of the airport. These roles are customer-facing and often involve working directly with passengers to provide information, assistance, and support.
One such role is within the call centre, where employees handle inquiries, provide flight information, and offer assistance to customers. These roles often require strong communication skills and the ability to work under pressure, as call centres can be fast-paced environments.
Additionally, customer service roles can be found within the airport's retail outlets and stores. These positions involve assisting customers with their shopping needs, providing product recommendations, and ensuring a pleasant shopping experience. Employees may also be involved in visual merchandising and stock management.
Changi Airport also offers customer service roles in aviation services. These positions support the smooth operation of flights and passenger experiences. Employees in these roles may assist with passenger inquiries, manage flight bookings, and coordinate with various airport departments to ensure efficient flight operations.
Overall, customer service roles at Changi Airport are diverse and essential to ensuring a positive and memorable experience for travellers. These roles require a range of skills, including strong communication, problem-solving, and a customer-centric mindset.
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Administrative assistants
Singapore Aero Support Services Pte Ltd is hiring an administrative assistant to work in a full-time customer-facing role. The salary for this role is between $2,200 and $2,500 per month, and the company provides 3 months of training. Rapid Recruitment Asia Pte Ltd is also hiring an administrative assistant for a full-time role, with a salary of between $2,000 and $3,000 per month. This role also includes 3 months of training.
Both roles are based in the Changi East Region of the airport.
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Aviation services
Changi Airport in Singapore offers a wide range of career opportunities, including in aviation services. Here are some examples of positions in this field:
Working in aviation services at Changi Airport can involve a variety of roles related to transport, logistics, and customer service. One such role is with Singapore Aero Support Services Pte Ltd, which offers full-time jobs in aviation services with salaries ranging from $2,200 to $2,600 per month. These roles likely involve supporting the efficient operation of the airport's aviation services, ensuring smooth processes for passengers and aircraft.
Customer Service
Changi Airport also employs individuals in customer-facing roles, providing essential support and assistance to passengers. These positions are classified as call centre and customer service jobs, with salaries ranging from $2,000 to $3,000 per month. Professionals in these roles are responsible for addressing passenger inquiries, providing information, and assisting with flight-related concerns.
Police and Corrections
In the realm of security and law enforcement, Changi Airport offers positions in police and corrections services. These roles are classified under government and defence, with salaries ranging from $2,500 to $3,500 per month. Individuals in these positions maintain law and order within the airport premises, ensuring the safety and security of travellers, staff, and assets.
Administrative Support
Administrative assistants are also part of the aviation services ecosystem at Changi Airport. These roles provide essential backend support to ensure the smooth operation of the airport. Salaries for administrative assistants range from $2,200 to $2,500 per month. Their responsibilities may include data entry, record-keeping, coordinating with various airport departments, and facilitating efficient communication.
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Management
For instance, a Senior Associate or Assistant Manager in Airside Operations Planning is responsible for the apron, runway, and taxiway. They earn between $2,500 and $3,500 per month and are provided with three months of training. A Manager in Airport Operations Planning, Departure Experience, is another role that is currently being advertised.
In the realm of concessions, a Senior Associate or Assistant Manager position is available in Airside Concession Operations, with a focus on business analytics. This role also offers a monthly salary of between $2,500 and $3,500.
Changi Airport also offers management positions in retail and consumer products, with roles such as Store Management available. These roles include flexi-benefits and salaries ranging from $2,200 to $2,900 per month.
Overall, Changi Airport provides diverse opportunities for career development and exploration across various domains, making it an attractive prospect for those seeking managerial roles in an airport setting.
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Frequently asked questions
Changi Airport offers a range of job opportunities, including:
- Police & Corrections
- Customer Service
- Administrative Assistant
- Aviation Services
- Management - Store
- Full Stack Developer
- Senior Associate, Landside Concessions
- Senior Associate/Assistant Manager, Airside Operations Planning
- Manager, Airport Operations Planning, Departure Experience
Salaries for jobs at Changi Airport vary depending on the role and range from $2,000 to $3,500 per month. Some roles offer a sign-on bonus of up to S$40K and base salaries of up to S$2.6K with good perks.
According to Glassdoor reviews, Changi Airport employees rate their compensation and benefits highly, with a score of 4.2 out of 5. 80% of employees would recommend working there to a friend. The airport also received positive ratings for work-life balance, culture and values, and career opportunities.
Changi Airport offers a range of benefits to its employees, including training, transport, and flexi benefits. The airport also provides a culture of excellence and innovation, with diverse opportunities across multiple business units.
