Owais Crawford
Working at an airport can be a rewarding career, offering the chance to connect with people from all over the world and experience different cultures. Airport jobs are varied, from customer service roles to fleet service agents and customer service managers. Many jobs at the airport are entry-level, requiring minimal education qualifications, while some roles may require extensive background checks and security clearance. Airport employees have the opportunity to help their airport operate safely and effectively, ensuring passengers can travel to their destinations and meet their loved ones.
| Characteristics | Values |
|---|---|
| Job Types | Customer service, fleet service, baggage handler, ramp agent, turnround coordinator, passenger agent, ticket desk, retail sales, food service, security, maintenance, operations, finance, planning, design, business technologies, asset management, commercial relations, engineering, marketing, bus driver, massage therapist, sales associate, contract manager, HVAC mechanics, warehousing, janitorial, etc. |
| Job Search Platforms | LinkedIn, Indeed, specific airline/airport websites, job listing sites |
| Requirements | Background check, drug test, communication skills, customer service skills, ability to provide a 5-year work history, clear criminal record check |
| Working Hours | Part-time or full-time shifts available, ranging from 4-5 hours per shift |
| Benefits | Discounts on airfare, car rentals, healthcare services, shopping, dining, subsidized childcare, excellent benefit packages |
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Customer service roles
Working in customer service at an airport can be a rewarding career. It is a great opportunity to use your customer service skills while connecting with people from all over the world. Airport customer service roles are often front-line roles, interacting with passengers and ensuring they have a pleasurable journey.
Some customer service roles may require more extensive background checks and security clearance, such as security roles or roles that involve crossing security checkpoints regularly. For example, roles with the Transportation Security Administration (TSA) involve assisting passengers through security and helping to keep the airport safe.
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Retail and catering
Retail jobs at airports can vary from working at a gift shop to a duty-free store or even a restaurant or cafe. These roles often involve providing excellent customer service, handling transactions, and ensuring that the retail space is well-stocked and presentable. Some common retail positions at airports include sales associates, cashiers, and store managers.
Catering jobs at airports can be diverse, ranging from preparing and delivering meals for airline passengers to working at restaurants, cafes, or fast-food outlets within the airport. Catering services at airports often include managing food orders, preparing and packaging meals, and ensuring timely delivery to aircraft. Some specific catering roles at airports include chefs, catering assistants, and catering truck drivers.
Working in retail or catering at an airport often comes with certain perks. For example, employees often have access to fast-track security clearance, making it convenient to get to their workplace. Additionally, some airport jobs offer benefits such as travel perks, competitive pay, and opportunities for career advancement within the airline industry.
Airports are bustling hubs that offer a dynamic work environment for those in retail and catering. Whether it's interacting with travellers from around the world or simply enjoying the vibrant atmosphere, these jobs can provide a unique and engaging work experience.
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Ramp agent
A ramp agent is a person who works on the ramp at the airport, ensuring that ground operations run smoothly and safely. They are responsible for loading and unloading baggage, mail, and cargo from aircraft and transporting them between airport terminals and aircraft. They may also be required to perform basic math, such as calculating weight.
To get a job as a ramp agent, you can search for job openings on websites like LinkedIn, Indeed, or specific airline websites. Some sources suggest that you don't need any prior experience to become a ramp agent, as you will be provided with training. However, it is beneficial to have a high school diploma or GED and be able to comfortably lift and move weights of up to 70 lbs.
Additionally, some companies may require you to undergo a drug test and a background check as part of the hiring process. It is also important to consider the physical nature of the role, which can be demanding and may lead to injuries, so looking after yourself is important.
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Fixed-base operators
The term "fixed-base operator" originated after World War I when there was an excess of military planes purchased by civilian pilots, leading to a surge in the need for aviation services at airports. The Air Commerce Act of 1926 enforced regulations, requiring pilots and aircraft to be licensed and certified, and for services to remain stationary at a location, giving rise to the term "fixed-base operator."
FBOs are particularly beneficial for smaller airports, helping them attract clientele and streamline operations. They can enhance the private flying experience by offering a range of services, including aircraft storage, fuel sales, food services, and restroom facilities. Some FBOs may also provide courtesy cars, ground transportation arrangements, flight planning assistance, and even accommodation reservations for crews and passengers.
One of the leading FBOs in the United States is Signature Flight Support, with over 200 locations worldwide. FBOs can be found at most major and mid-sized airports, and their presence is increasing due to the rising demand for private charter flights.
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Internships
Federal Aviation Administration (FAA)
The FAA offers a range of internship programs, including the Volunteer Service Program, which is open to college, high school, technical, or vocational students. This unpaid internship offers a great opportunity to gain relevant work experience in aviation. The FAA also offers the Workforce Recruitment Program (WRP), which is a referral program connecting the FAA with motivated college students and recent graduates with disabilities.
Allegheny County Airport Authority (ACAA)
The ACAA, which manages Pittsburgh International Airport and Allegheny County Airport, offers internships that provide hands-on experience in actual airport projects with real deadlines and outcomes. Interns work alongside engaged and committed staff, gaining valuable insights and making a direct impact on passengers and the region.
San Francisco International Airport (SFO)
SFO offers a range of Career Pathway Programs, including the Career Advance Internship, which is aimed at individuals seeking to build skills and gain work experience while contributing to airport operations. Interns are supported by an SFO Mentor and the Talent Mobility Team, with opportunities for professional development through tours, meet-and-greets, and workshops. SFO also offers a Student Design Trainee Program for engineering, architecture, planning, and computer science/information services majors, as well as a Museum Summer College Internship for behind-the-scenes experience in a unique museum setting.
Airlines
Airlines such as Delta and Envoy Air Inc. offer internships in customer service and other areas. These internships provide an opportunity to learn about the airline industry and gain valuable customer-facing experience.
Airport-Specific Internships
Some internships are based at specific airports, such as the Maryland Aviation Administration (MAA) internship at Baltimore/Washington International Airport, and the Flight Operations internship at John F. Kennedy International Airport. These internships offer a chance to learn about airport operations and gain specialized knowledge.
With a variety of internship opportunities available, individuals interested in working at an airport can gain valuable experience, build their professional network, and enhance their career prospects in the aviation industry.
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Frequently asked questions
Examples of jobs at an airport include:
- Food service workers
- Retail sales associates
- Customer service representatives
- Fleet service agents
- Ramp agents
- Turnround coordinators
- Passenger agents
- Security personnel
- Maintenance crew
Working at an airport can be a rewarding career. It is a perfect opportunity to use your customer service skills while connecting with people from all over the world. It can also be a good way to earn a decent income and enjoy various perks, such as discounts on airfare, car rentals, healthcare services, shopping, and dining.
The qualifications depend on the type of job you are applying for. For customer-facing roles, good communication and customer service skills are crucial. For more technical roles, such as fleet service agents or ramp agents, you may need specific training or experience. However, some airports and airlines provide on-the-job training, so prior experience may not always be necessary.
You can search for job openings at a specific airport or airline by visiting their websites directly. You can also use job search platforms such as LinkedIn, Indeed, or other job listing sites.
The salary for airport jobs can vary depending on the role and the company. For example, the national average salary for a food service worker at an airport is $22,930 per year, while a retail sales associate earns an average of $43,169 per year. Jobs for airlines tend to have higher pay compared to similar positions elsewhere.
