Ruth Haines
Austin-Bergstrom International Airport is one of the fastest-growing airports in the United States, serving more than 11 million passengers annually. The airport offers a wide range of employment opportunities, including positions with the City of Austin, federal agencies, airlines, concessionaires, and airport support service employers. Job roles range from customer service and sales to ramp service and aircraft maintenance. The airport community acts as a gateway to Central Texas, offering a diverse range of career paths and contributing to the region's economic growth and development. With over 66 career opportunities available, Austin-Bergstrom International Airport presents a dynamic work environment with potential roles suited to various skill sets and interests.
| Characteristics | Values |
|---|---|
| Airport Name | Austin-Bergstrom International Airport |
| Location | Austin, Texas |
| No. of Job Opportunities | 52+ |
| Job Types | Airport Guest Services Agent, Sales Associate, Stock Associate, Front Desk Associate, Bartender, Baggage Handler, Customer Service Representative, Airport Operations Manager, Delivery Driver, Ramp Lead, Aircraft Cleaner, Rental Car Cleaner, etc. |
| Employers | City of Austin, Transportation Security Administration, Airlines, Concessionaires, Keville Enterprises Inc., Delaware North, Robinson Aviation (RVA), etc. |
| Benefits | Paid vacation, paid holidays, health insurance, dental insurance, vision insurance, 401(k) with company match, daily meal vouchers, uniforms, etc. |
| Requirements | Bachelor's degree in Business or Public Administration, valid driver's license, DOT Med Card, previous aviation experience, etc. |
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Retail and hospitality
Austin-Bergstrom International Airport is home to a variety of retail and hospitality businesses, offering numerous employment opportunities. These positions are often with concessionaires, airlines, or federal agencies, providing a diverse range of services to passengers and visitors.
One of the prominent employers at the airport is Delaware North, known for its award-winning dining and retail options showcasing local flavours. Brand names under Delaware North include Salt Lick BBQ, Tacodeli, Juiceland, JO's Coffee, Peached Tortilla, Tyler's ToyJoy, and Book People. Delaware North offers a range of benefits to its employees, including paid parking, daily meal vouchers, uniforms, and career development paths within the company. They have previously advertised for a Retail Assistant Manager at the Austin Bergstrom Airport, with responsibilities including overseeing day-to-day operations and contributing to business growth and profitability.
Other retail opportunities at the airport include sales associate positions, such as those advertised by KALIFANO, a retailer of jewellery, home decor, crystals, gemstones, and fossils. Sales associates are expected to provide exceptional customer service, being friendly, upbeat, and knowledgeable about the merchandise.
In terms of hospitality, there are positions available in guest services, with roles such as front desk associates and customer service representatives. These roles involve delivering exceptional customer service, handling inquiries, and resolving complaints. Additionally, there are opportunities in food and beverage services, including bartender and server positions.
The airport also offers various operational support roles within hospitality, such as rental car cleaner, delivery driver, and baggage handler. These positions are essential to ensuring a smooth travel experience for passengers.
Whether it's working directly with passengers or behind the scenes, the retail and hospitality sector at Austin-Bergstrom International Airport presents a diverse range of career paths and opportunities for professional growth.
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Driving roles
Delivery Driver Roles
Delivery drivers are in high demand near Austin Airport, with companies like Tomlinson's Feed & Pets offering positions that provide between $20-25 per hour. These roles involve delivering pet supplies to customers in the Airport Boulevard area.
Rental Car Cleaner
Working as a rental car cleaner at the airport can be an option for those interested in driving-related roles. This position offers $17 per hour with daily pay access, providing an opportunity to maintain and prepare rental cars for customers.
Driving Duties
Keville Enterprises Inc. assigns employees to driving duties, requiring them to possess a current and valid driver's license. These drivers are expected to be available to members of their team, guests, and airport partners, contributing to ensuring guest satisfaction.
Ramp Controller
Although not a direct driving role, the ramp controller position involves overseeing the safe and orderly flow of air traffic on the non-movement areas of the airport. This includes managing gate traffic for pushback and engine start procedures. Previous aviation experience is desired for this role, and it offers health benefits and paid vacation days.
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Airline jobs
Austin-Bergstrom International Airport (AUS) is home to several airlines that provide a wide range of services, including ground operations support, passenger support, aircraft maintenance, and customer service.
Airlines at AUS offer various job opportunities, including:
Ground Operations Support: These roles involve ensuring the smooth operation of flights by coordinating with various airport departments and vendors. Ground operations agents may also assist with baggage handling, aircraft loading and unloading, and directing aircraft to and from gates.
Passenger Support: These customer-facing roles involve providing information, wayfinding, and assistance to passengers within the airport. Passenger support agents ensure a positive travel experience by offering help with check-in, boarding, and addressing any concerns or special requests.
Aircraft Maintenance: These technical roles involve performing maintenance checks, troubleshooting, and repairing aircraft. Aircraft mechanics work closely with pilots and ground staff to ensure the airworthiness and safety of the aircraft.
Customer Service: These front-line roles are responsible for delivering exceptional customer service to passengers. Customer service agents may assist with inquiries, reservations, ticketing, and handling customer complaints or feedback. They are often the first point of contact for passengers and represent the airline's brand and values.
Working for an airline at AUS offers a dynamic and fast-paced environment, serving over 11 million passengers annually. AUS is a rapidly growing airport, providing ample opportunities for career development and progression within the aviation industry.
Some specific job roles within the airline sector at AUS include:
- Sales Associate
- Stock Associate
- Front Desk Associate
- Bartender
- Baggage Handler
- Ramp Service Agent
- Customer Service Representative
- Information Specialist
- Crew Member
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Airport operations
Austin-Bergstrom International Airport (AUS) is one of the fastest-growing airports in the United States, serving more than 11 million passengers annually. The airport offers a wide range of employment opportunities across various operations.
Parking and Transportation
Parking services are essential to the smooth functioning of the airport. Opportunities in this area include parking attendants, parking lot maintenance, and parking management. Additionally, transportation services such as rental car companies and shuttle services operate within the airport, providing job roles such as rental car cleaners and drivers.
Airline and Ground Operations
Airlines at AUS provide various ground operations support roles, including passenger support, customer service, and ground handling services. These roles ensure the efficient and safe handling of passengers and their baggage. Aircraft fuelling, maintenance, and cleaning are also critical aspects of ground operations, offering employment opportunities for those with relevant skills and experience.
Retail and Concessions
The airport's retail and concession operations provide numerous job opportunities. From retail assistants and sales associates to food and beverage services, these roles contribute to the overall passenger experience. Retailers at AUS include popular Austin brands such as Salt Lick BBQ, Tacodeli, and Juiceland, offering a unique taste of the city to travellers.
Federal Agencies
Federal agencies, including the Transportation Security Administration (TSA), Federal Aviation Administration (FAA), and US Customs and Border Protection (CPB), have a presence at AUS. These agencies ensure the safety and security of airport operations and offer a range of employment opportunities in areas such as security screening, air traffic control, and customs procedures.
Airport Management
The efficient management of airport operations is crucial to the overall success of the airport. Roles in this area include operations managers, information specialists, and public relations officers. These positions involve overseeing the day-to-day operations, ensuring compliance with regulations, and maintaining a positive image of the airport.
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Federal agencies
Austin-Bergstrom International Airport (AUS) works with several federal agencies, including the Transportation Security Administration (TSA), Federal Aviation Administration (FAA), and US Customs and Border Protection (CPB). These agencies play a crucial role in ensuring the smooth and safe operation of the airport, overseeing areas such as safety, airside operations, and planning.
Transportation Security Administration (TSA)
The TSA is responsible for security screening and ensuring the safety of passengers, baggage, and cargo at AUS. They work closely with other agencies and airport stakeholders to maintain a secure airport environment. TSA officers are often the first point of contact for passengers, providing information, guidance, and ensuring security protocols are followed.
Federal Aviation Administration (FAA)
The FAA's role at AUS encompasses air traffic control, airspace management, and aviation regulation. They ensure the safe and efficient movement of aircraft in and out of the airport, as well as oversee aircraft maintenance and airside operations. The FAA also works closely with other airport partners to maintain the highest safety standards and facilitate the smooth flow of air traffic.
US Customs and Border Protection (CPB)
CPB officers at AUS are responsible for screening international travellers, inspecting goods, and enforcing customs and immigration laws. They play a vital role in securing the country's borders and facilitating legitimate trade and travel. CPB officers work closely with other federal agencies and airport stakeholders to identify and prevent security risks, while also providing excellent customer service to travellers.
Employment Opportunities
AUS offers a range of employment opportunities with these federal agencies. Positions may include security officers, air traffic controllers, customs officers, and administrative roles. These positions contribute to the efficient operation of the airport and offer a chance to serve the public and protect the nation's security.
Benefits and Compensation
Working for a federal agency at AUS can provide a stable career with competitive salaries and benefits. Federal employees often receive comprehensive health, dental, and vision insurance, retirement plans, and paid time off. Additionally, federal jobs offer opportunities for professional development, specialized training, and advancement within the agency or other government positions.
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Frequently asked questions
There are several job opportunities at Austin-Bergstrom International Airport, including:
- Airport Operations Manager
- Sales Associate
- Stock Associate
- Front Desk Associate
- Bartender
- Baggage Handler
- Customer Service Representative
- Delivery Driver
- Aircraft Cleaner
- Airline employees
- Airport support service employers
Some popular brands at Austin-Bergstrom International Airport include Salt Lick BBQ, Tacodeli, Juiceland, JO’s Coffee, Peached Tortilla, Tyler’s ToyJoy, and Book People.
Some benefits of working at Austin Airport include daily meal vouchers, uniforms, health insurance, dental insurance, vision insurance, paid vacation days, and paid holidays.
The requirements for working at Austin Airport vary depending on the position. Some positions may require a valid driver's license, a Bachelor's degree, or previous aviation experience.
Job opportunities at Austin Airport can be found on various websites, such as SimplyHired.com, Indeed.com, and LinkedIn.com.
