Checking In At The Airport: A Guide To Kiosks And Counters

Checking in at the airport can be a stressful experience, especially if it's your first time. However, there are several steps you can take to ensure a smooth process. Firstly, it is important to arrive at the airport early, giving yourself ample time to navigate the check-in process and security. For domestic flights, it is recommended to arrive at least two hours before departure, while for international flights, three hours is advised. Before approaching the check-in counter, ensure you have all the necessary documentation, such as a valid passport, driver's license or other accepted forms of identification. Additionally, you may need a paper or electronic ticket, which can usually be accessed via a travel app or email confirmation. At the check-in counter, you can provide your identification and ticket to the staff, who will then print your boarding pass. Alternatively, some airports offer self-service kiosks where you can print your boarding pass and even choose your seat. After checking in, you will need to go through security, where your bags will be scanned and you will pass through a metal detector. It is important to remove any metal objects, electronic devices, and liquids from your bags and place them in separate trays for scanning. Once you have cleared security, you can proceed to the departure gate listed on your boarding pass and wait for your flight to be called. Checking in at the airport can be a straightforward process if you are prepared and allow yourself enough time.

Check-in options: online, via an app, or at the airport

Checking in for your flight is a crucial step before boarding. This process lets passengers confirm they will be on the correct flight, print a boarding pass, select a seat, and pay for checked or carry-on bags and luggage. Some airlines also give passengers the option to pre-board faster, upgrade their seats, order snacks in advance, or buy Wi-Fi.

Online Check-In

To check in online, visit your airline's website or app and locate the check-in portal or log in to your account. You will need to enter your booking reference and last name, and your check-in will begin 24 hours before takeoff. You can then select your seat, add any baggage, and either print your boarding pass or save it to your phone. Checking in online can help reduce your wait times at the airport.

Check-In via an App

Downloading your airline's app can be a convenient way to check in and access your boarding pass. The MyTSA app, for example, provides airline passengers with 24/7 access to the most frequently requested airport security information on any mobile device. It can also help you prepare for security, including a searchable database of items that can and can't be brought onto the plane.

Check-In at the Airport

If you choose to check in at the airport, you can usually either visit a self-service kiosk or an airport check-in desk. If you need assistance with check-in, you can speak to a specialist who can give you your boarding pass and take your luggage.

To use a self-service kiosk, walk up to an open kiosk and identify yourself by inserting a credit card, scanning your passport or ID, typing in your flight confirmation code, or entering your frequent flyer number. You will then be able to confirm your flight information, choose or confirm your seat, indicate whether you will be checking a bag, and print and collect your boarding pass.

Required documents: ID, confirmation number, and credit card

Checking in at the airport can be a stressful experience, especially if you are unsure about the required documents. To ensure a smooth check-in process, it is important to have all the necessary documents readily available. Here is a detailed guide on the required documents: ID, confirmation number, and credit card.

ID

A valid government-issued photo identification or passport is required for airport check-in. This includes documents such as a driver's license, state-issued photo identity card, passport, or military ID. It is crucial to ensure that your ID is compliant with the REAL ID requirements, especially for travel within the United States. Starting May 7, 2025, a REAL ID-compliant driver's license or another acceptable form of ID will be mandatory for domestic air travel in the US.

Confirmation Number

The confirmation number is another essential document for airport check-in. This number is typically sent to you via email after purchasing your flight ticket online or through a travel agency. You will need this confirmation number when checking in online, at a self-service kiosk, or at the airline's check-in counter. It helps the airline retrieve your reservation details and facilitates the check-in process.

Credit Card

A credit card may be required in certain situations during airport check-in. If you are using a self-service kiosk to check in, you can use your credit card to identify yourself. Simply enter the credit card information, along with your confirmation number, to initiate the check-in process and print your boarding pass.

To ensure a seamless airport experience, it is recommended to have all these documents readily accessible. Additionally, it is beneficial to arrive at the airport with ample time, especially for international travel. This allows for any unforeseen delays and provides a more relaxed travel experience.

Check-in deadlines: usually 30-60 minutes before boarding

Checking in at the airport is a crucial step before boarding your flight. It is the process of announcing your arrival at the airport and confirming that you will be on the correct flight. It also allows you to obtain a boarding pass, select your seat, and check in your luggage. Most airlines have check-in deadlines, which are usually set between 30 to 60 minutes before boarding. It is important to plan your arrival at the airport accordingly, as missing the check-in deadline means you will not be able to board your flight.

Check-in deadlines are implemented for several reasons. Firstly, they allow ground staff to load luggage onto the plane efficiently. Secondly, these deadlines enable airlines to offer any unclaimed seats to standby passengers. Finally, check-in deadlines help finalize documentation for takeoff, ensuring a smooth and timely departure.

To ensure a smooth check-in process, it is advisable to arrive at the airport well in advance. For domestic flights, most airlines recommend arriving at least two hours before departure. This allows sufficient time for check-in and security screening, especially during peak times, the summer season, and busy holiday periods. For international flights, it is generally recommended to arrive at the airport three hours before departure. This accounts for the additional time required to clear immigration and customs.

Additionally, it is important to consider the time needed to get from the check-in area to your boarding gate. Some airports are vast, and it may take a considerable amount of time to walk or ride to your designated gate. By planning your arrival with ample time to spare, you can avoid the stress of rushing through check-in and boarding procedures.

To further streamline your check-in experience, many airlines offer online or mobile app check-in options. These services are usually available starting 24 hours before departure and can be completed using the airline's website or mobile application. Online check-in allows you to select your seat, manage baggage allowances, and obtain a digital boarding pass, all from the convenience of your device. By checking in online, you can reduce your waiting times at the airport and enjoy a more relaxed journey.

Baggage guidelines: vary by airline

Baggage guidelines vary by airline, so it's important to check your airline's website for specific rules. Here are some general guidelines and tips to help you prepare:

Checked Baggage:

Most airlines allow passengers to check one bag and bring one carry-on bag. The maximum weight limit for checked bags is typically around 40-50 pounds (18-23 kg) per bag, with some airlines imposing lower limits. The maximum size is usually 62 linear inches (158 cm), or 27" x 21" x 14" (68 cm x 53 cm x 35 cm). However, some airlines may have different size and weight restrictions, so always check with your airline beforehand.

Carry-on Baggage:

Carry-on baggage allowance can vary depending on the airline, cabin class, and aircraft size. As a general guide, carry-on baggage should have a maximum length of 22 inches (56 cm), a width of 18 inches (45 cm), and a depth of 10 inches (25 cm). These dimensions include wheels, handles, and side pockets. Some airlines also enforce weight limitations, typically starting at 11 pounds (5 kg). Again, check with your airline to avoid additional charges.

Weight and Size Regulations:

The weight and size regulations for checked and carry-on baggage are set for the health and safety of airport workers who handle hundreds of bags daily. If your bag exceeds the weight or size limit, you may be asked to repack or pay additional fees.

Dangerous and Restricted Items:

Certain items are prohibited from being carried in checked or carry-on baggage due to safety concerns. These include sharp objects, sporting goods, liquids, aerosols, gels, powders, and electronic devices with lithium batteries. Always check the airline's guidelines and civil penalties for prohibited items before packing.

International Flights:

International flights have different baggage allowances and weight limits compared to domestic flights. Most travelers require at least two pieces of luggage for international travel. The luggage weight limit for international flights is usually higher than for domestic flights, and it's important to contact your airline to confirm their policies. Additionally, the size restrictions for international airlines may be expressed in inches or centimeters.

Online Check-in:

Many airlines offer online check-in, which can be done 24 hours before departure. This allows you to select your seat, pay for checked or carry-on bags, and print or save your boarding pass digitally. Online check-in can help you avoid long lines at the airport and make your travel experience smoother.

Security: remove outerwear, shoes, belts, and metal items

Security checks at the airport can be stressful, but they are essential to ensure safety on your flight. Here are some detailed instructions to help you navigate the security process with ease:

Remove Outerwear, Shoes, Belts, and Metal Items

When going through airport security, it is important to remove your outerwear, such as jackets or coats. Additionally, you will need to take off your shoes and any metallic accessories, including belts, jewellery, and items in your pockets like keys. It is recommended to do this while waiting in line to save time, as the security line can move quickly. Avoid wearing shoes with laces or any other footwear that is difficult to remove quickly.

Prepare Your Electronic Devices and Liquids

If you are carrying a laptop, you will need to take it out of your bag and place it on the conveyor belt for scanning. On the other hand, smaller electronic devices like phones, e-readers, and small gaming systems can remain in your bag. It is also important to remove any liquids or gels from your carry-on luggage. Liquids must be in containers of 3.4 ounces (100 ml) or less and fit within a one-quart-size, clear plastic bag. Any larger containers may be confiscated by security.

Follow Instructions and Be Prepared for Additional Screening

As you approach the security checkpoint, pay attention to any instructions given by the security officers. They may ask you to place your belongings in trays to be scanned. Additionally, be prepared for a personal check, where you will walk through a metal detector or advanced imaging technology. If the machine detects something unusual or further clarification is needed, you may be subjected to additional screening measures.

Remember to follow the instructions provided by the airport staff and security officers, and allow extra time in case of unexpected delays. By being prepared and organised, you can help ensure a smooth and efficient security screening process.

Frequently asked questions