Ruth Haines
Hertz is located at the terminal of Rome Fiumicino Airport. The car rental company has received mixed reviews, with some praising the staff and others complaining about issues with billing and customer service. Hertz has an average rating of 8/10 on DiscoverCars.com and 2.5/5 on Tripadvisor.
| Characteristics | Values |
|---|---|
| Location | Via dell'Aeroporto di Fiumicino 320, Fiumicino, Roma, Italy |
| Services | Car rental |
| Customer Ratings | 8/10 on DiscoverCars, 2.5/5 on Tripadvisor, 9.4/10 on EasyTerra |
| Grace Period | 29 minutes |
| Deposit | Required for small and medium-sized cars; zero deductible option available |
| Payment | Credit card required |
| Age Limit | Minimum rental age is 21 years; young driver fee applies to drivers under 25 |
| Senior Driver Fee | Not applicable |
| Accepted Licenses | Licenses issued in Argentina, Australia, Brazil, Canada, Israel, Mexico, New Zealand, South Korea, the United Kingdom, the United States, Colombia, Bolivia, and the EU; licenses from other countries must be accompanied by an International Driving Permit or official translation |
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What You'll Learn
Hertz Rome Fiumicino Airport is located inside the terminal
Hertz offers a range of vehicles for rent at Fiumicino Airport, from small and medium-sized cars to Teslas. The company has received mixed reviews for its services at this location. Some customers have praised the staff and the condition of the cars, while others have complained about issues with billing, long wait times, and a lack of proper signage.
When renting a car from Hertz at Fiumicino Airport, it is important to note that a credit card is typically required. A deposit is also necessary, and it will be held temporarily on your credit card until the vehicle is returned. This deposit varies depending on the size of the car and can range from a small amount to a larger sum for a zero-deductible rental.
Hertz at Rome Fiumicino Airport offers a grace period of 29 minutes for customers who are late for pick-up. This means that if a customer arrives within 29 minutes of the scheduled pick-up time, their car will still be guaranteed. Additionally, Hertz provides free cancellation with a full refund up to 48 hours before the pick-up time, unlimited mileage, and collision damage waiver with a deductible of €1300.
Overall, Hertz's location inside the terminal at Rome Fiumicino Airport offers a convenient option for travellers looking to rent a car upon their arrival.
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Hertz offers a range of rental cars at Fiumicino Airport
Hertz provides a variety of rental options, including small and medium-sized cars, as well as electric vehicles like the Tesla. They offer competitive rental rates, with prices starting at per day. Hertz also provides the option to rent a car with zero deductible, which means you may not need to pay a deposit or have a hold placed on your credit card.
However, it is important to note that Hertz requires a credit card in the main driver's name for the rental. When you pick up the car, you will need to pay a deposit, which will be refunded if the car is returned without damage. There have been some mixed reviews of Hertz at Fiumicino Airport regarding the return process and additional charges for damage.
Hertz has a grace period of 29 minutes for customers who are late for pick-up. They also offer free cancellation with a full refund up to 48 hours before the pick-up time, unlimited mileage, collision damage waiver, theft protection, third-party liability, and road tax. The minimum rental age is 21 years, with a young driver fee for drivers under 25. Hertz accepts driver's licenses from various countries, including Argentina, Australia, Brazil, Canada, and the United Kingdom.
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Customers have given Hertz Fiumicino Airport a rating of 8/10
Hertz has a service desk at the terminal at Rome's Fiumicino Airport, where customers have given it an average rating of 8/10.
One customer gave Hertz Fiumicino Airport a rating of 10/10, citing "good service" and "very friendly" staff. Another reviewer gave the location a 6/10, noting that the ""first staff member was very dismissive, though the staff later were quite nice". Other reviews on the same platform gave Hertz Fiumicino Airport ratings of 8/10 and 10/10.
On another review platform, Hertz Fiumicino Airport has an average rating of 9.4/10, with customers praising the very good condition of the cars and the helpful staff, who were given a rating of 10/10.
Reviews on a third website gave Hertz Fiumicino Airport a rating of 8/10. One customer praised the simplicity of the rental process, the convenience of the airport pick-up, and the friendliness of the staff. However, they noted that there was a long queue and unexpected additional tax fees during drop-off. Another reviewer on the same platform gave the location a rating of 8/10, citing poor signage and a lack of personnel to guide customers to the drop-off location. They also mentioned that the staff refused to assist them, despite there being few people in the office.
Overall, while there are some negative reviews, the majority of customers seem to have had positive experiences, praising the condition of the cars and the helpfulness of the staff at Hertz Fiumicino Airport.
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Hertz requires a deposit and credit card for rentals
Hertz has a service desk at the terminal at Rome's Fiumicino Airport. The car rental company requires a deposit and a credit card for rentals.
When renting a car from Hertz, you will need to provide a credit card in the main driver's name. The company will place a temporary hold on your credit card for the deposit amount to cover any potential damage or extra costs incurred during the rental period. This hold will be released upon the return of the car if no damage is found.
Hertz accepts major credit cards such as American Express, MasterCard, Visa, and more. They also accept debit cards under certain conditions, such as having a Corporate Discount Plan (CDP) number or presenting proof of a return trip travel ticket. However, debit cards cannot be used for rentals of Premium vehicles and above, including Tesla, Dream Cars, and Adrenaline Cars.
The deposit amount charged by Hertz at Fiumicino Airport varies depending on the size of the car. For small and medium-sized cars, the deposit ranges from a small amount to potentially nothing at all if you opt for zero deductible.
It is important to note that Hertz may not have prominent signage at Fiumicino Airport, so you may need to look out for signs to find their location.
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Hertz's Fiumicino branch has received mixed reviews
However, on EasyTerra, Hertz Rome Fiumicino Airport has received more positive reviews, with an average rating of 9.4 out of 10. Customers have praised the condition of the rental cars and the helpfulness of the staff, giving them an average rating of 10. The website also highlights the convenience of having a service desk directly in the terminal, with an average wait time of just 4 minutes.
DiscoverCars.com also rates Hertz at Rome Airport Fiumicino with a score of 8 out of 10. While there are some negative reviews, including one customer who stated that they had to wait for their car even though their plane arrived early, others have praised the overall experience, despite some minor disappointments.
Overall, while there have been some negative reviews, the majority of customers seem to have had a positive experience with Hertz at Fiumicino Airport. The convenience of having a service desk in the terminal and the good condition of the rental cars are often highlighted as positives. However, the difficulty in locating the branch and the lack of assistance with drop-offs and returns are common complaints.
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Frequently asked questions
Yes, Hertz has a service desk at the terminal at Rome Fiumicino Airport.
Hertz Rome Fiumicino Airport has an average rating of 8/10 and a rating of 9.4 from EasyTerra.
You need a credit card in the main driver's name to pay the deposit.
The minimum rental age is 21 years. A young driver fee applies to drivers under the age of 25.
