Roberta Aguirre
Delta Air Lines has a significant presence at Boston Logan International Airport (BOS), with a range of offerings for passengers. The airline operates from Terminals A and E, with international flights usually departing from the latter. In 2023, Delta expanded its facilities at BOS with the opening of a new Delta Sky Club in Terminal E, adding to the existing clubs in Terminal A. These lounges offer a range of premium services and experiences for eligible travellers. Delta has also invested in sustainability initiatives at BOS, including the introduction of more fuel-efficient aircraft and increased recycling practices.
| Characteristics | Values |
|---|---|
| Number of terminals | 4 |
| Terminals used by Delta | A, E |
| Domestic flights | Terminal A, Terminal E |
| International flights | Terminal E |
| Lounge capacity | 1,000+ guests |
| Lounge features | Premium bar, premium food and beverage options, soundproof phone booths, family room, shower suites |
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Terminals
Boston Logan International Airport has four terminals with plenty of shopping and dining options. Delta Air Lines operates primarily from Terminal A, which is a modern space that provides efficient and accessible options for passengers with Delta-specific services. Terminal A also includes convenient security checkpoints, various dining and shopping options, and streamlined gate access for a smooth boarding experience. Customs and immigration services are also available within Terminal A for international travellers arriving on Delta flights, allowing them to move through these processes swiftly.
In addition to Terminal A, Delta also operates some domestic flights from Terminal E. Previously, only international flights departed from Terminal E, but as of summer 2023, Delta has expanded its operations to include domestic flights from this terminal as well. Terminal E is accessible via a shuttle bus from Terminal A, with a walk of about 5 minutes. The shuttle can typically be accessed at Gate E13, but passengers are advised to refer to airport signage or a Delta representative for the most up-to-date information.
The Delta Sky Club, a premium lounge offering a luxurious retreat for eligible travellers, is located in Terminal A. It features various seating arrangements, workstations, and private relaxation areas for both business and leisure travellers. The lounge also includes a full-service bar with seasonal cocktails and premium wines, as well as fresh food selections and locally inspired dishes. The Delta Sky Club has a capacity of over 1,000 guests when operating alongside the two clubs on Concourse A.
In summer 2023, the Terminal E expansion opened, which included a new Delta Sky Club for international departures. The E Concourse Club, with a seating capacity of over 400 guests, offers premium food and beverage options, a variety of seating options, and restroom amenities, including a family room and shower suites. This lounge operates alongside the Delta Sky Club on Concourse A, further enhancing the capacity for guests at Boston Logan International Airport.
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Lounges
Boston Logan International Airport has four terminals with shopping and dining options, as well as public art displayed between gates. Delta Air Lines offers international and domestic flights from Logan Airport. International flights operate out of Terminal E, while domestic flights usually fly out of Terminal A, though some also depart from Terminal E.
Delta Sky Club lounges can be found in both Terminal A and Terminal E. The Terminal A lounge has two locations, with one situated in the Main Terminal building. To access this lounge, turn left just past security and take the elevator or stairs to the Sky Club Entrance. The Terminal E lounge, inspired by Boston's nautical history, is located in the E Concourse and offers seating for more than 400 guests, overlooking the Boston Harbour. It is open to customers from 1:30 pm to 10:45 pm (closing at 10:15 pm on Wednesdays).
The Delta Sky Clubs offer premium food and beverage options, including a seasonally inspired buffet with regional specialties like New England clam chowder and Boston-based Necco candy wafers. The lounges also provide a variety of seating options, such as soundproof phone booths, accommodating different needs, whether guests are looking to work, socialise, or relax. The lounges are designed with sustainability in mind and offer amenities like a family room and shower suites for enhanced comfort and privacy.
In addition to the luxurious surroundings and amenities, Delta aims to provide a high level of service and hospitality to its guests. The Delta Sky Clubs also offer complimentary high-speed Wi-Fi, making it convenient for travellers to stay connected. However, it's worth noting that Delta has introduced entry restrictions over the years to manage crowding, and Basic Economy ticket holders are no longer eligible for Delta Sky Club access.
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Sustainability initiatives
Delta Air Lines has implemented several sustainability initiatives as part of its commitment to environmental responsibility and reducing its carbon footprint. Here are some key sustainability initiatives undertaken by Delta:
Reducing Single-Use Plastics: Delta is actively working to reduce single-use plastics across its operations. In December 2023, the airline announced that it would eliminate 7 million pounds of single-use plastic on board by introducing new paper cups for beverages. This initiative underscores Delta's commitment to innovation and progress towards a more sustainable future.
Sustainable Aviation Fuel (SAF): Delta has been a leader in advocating for and adopting sustainable aviation fuel (SAF). The airline has partnered with various organizations to promote the use of SAF and reduce dependence on conventional jet fuel. For instance, in August 2023, Delta announced a partnership with DG Fuels to obtain 385 million gallons of SAF made from feedstocks such as timber and cotton gin waste. Additionally, Delta is a founding member of Americans for Clean Aviation Fuels, a coalition working to harness the economic power of SAF. In 2024, Delta also brought SAF to two of its hub airports, Minneapolis-St. Paul International Airport and Detroit Metropolitan Airport, through pipeline delivery, a first for Minnesota and Michigan.
Reducing Fuel Consumption: Delta has implemented several measures to reduce fuel consumption and lower its carbon emissions. In 2022, the airline saved 10 million gallons of fuel and set a target to reduce an additional 10 million gallons annually. These efforts include enhanced winglet installations for drag reduction, weight reduction initiatives, and flight routing optimization.
Electric Air Taxi Partnership: Delta has partnered with Joby Aviation to offer electric air taxi services, providing a cleaner, more sustainable, and quieter air travel option. This partnership combines the convenience of airport ride-sharing with the benefits of electric vertical takeoff and landing aircraft, making sustainable air travel more accessible.
Net-Zero Emissions Goal: Delta has set a bold goal of achieving net-zero emissions by 2050. The airline has been transparent about its progress and has published annual Corporate Responsibility Reports (CRRs) since 2009. Delta's ESG (Environmental, Social, and Governance) Report for 2023 provides detailed insights into its sustainability initiatives and climate lobbying activities, demonstrating its commitment to transparency and accountability.
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International arrivals
Boston Logan International Airport offers four terminals with plenty of shopping and dining options. All international arrivals at Boston Logan International Airport come primarily through Terminal E for US Customs and Border Protection (CBP) processing. However, some flights may pre-clear US CBP at their point of origin before arriving at Boston Logan. In that case, they may arrive at Terminal A. All international customers need to go through US CBP upon arrival. You can use the Massport free shuttle bus service to Terminal A and will need to pass through security again.
If you are a US citizen planning to travel abroad, you must comply with the document requirements for the country you are visiting. CBP offers a variety of resources for travellers to review before they leave. Global Entry is a CBP program that allows expedited clearance for pre-approved, low-risk travellers upon arrival in the United States. The Mobile Passport Control (MPC) app is another CBP program that allows US citizens and Canadian visitors to expedite their entry to the US.
If you are greeting passengers arriving at Terminal E internationally, you can meet them on the first floor Arrivals level of Terminal E once they have claimed their baggage and cleared customs. Passengers and their loved ones are advised to check the status of flights before heading to Boston Logan. You can download the FlyLogan app from your preferred app store.
In summer 2023, Boston Logan's Terminal E expansion opened, which included a new Delta Sky Club for international departures. The E Concourse Club seats more than 400 guests and operates alongside the two clubs on Concourse A, giving Delta Sky Club the capacity for more than 1,000 guests simultaneously at Boston Logan.
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Delta shuttle bus
Boston Logan International Airport offers four terminals with plenty of shopping and dining options. The airport serves over 40 airlines and provides non-stop flights to over 50 international destinations.
Delta Air Lines operates primarily from Terminal A at Boston Logan, which is optimised for domestic and international flights. Terminal A provides convenient security checkpoints, various dining and shopping options, and efficient gate access for a smooth boarding experience. Terminal A also includes the Delta Sky Club, a premium lounge offering a luxurious retreat for eligible travellers. The lounge features various seating arrangements, workstations, and private relaxation areas, as well as a full-service bar and fresh food selections.
In addition to Terminal A, Delta also operates some domestic flights out of Terminal E. Terminal E is typically used for international flights and houses the E Concourse Club, which offers seating for over 400 guests and overlooks the Boston Harbour. The E Concourse Club operates alongside the two clubs on Concourse A, giving Delta Sky Club the capacity for more than 1,000 guests across all locations.
Travellers can use the Delta shuttle bus for travel between Terminals A and E. Shuttle access is typically located at specific gates, which may change periodically, so travellers should refer to airport signage or a Delta representative for the most up-to-date information. The Massport free shuttle bus service is also available to Terminal A for international customers who need to pass through U.S. Customs and Border Protection.
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Frequently asked questions
Delta operates from both Terminal A and Terminal E at Logan Airport. Terminal A is a modern space with efficient and accessible options, security checkpoints, dining and shopping options, and streamlined gate access. Terminal E is where all international flights operate from, but it also operates some domestic flights.
Delta Sky Clubs are premium lounges that offer a luxurious retreat for eligible travellers. The Delta Sky Club in Terminal A features various seating arrangements, workstations, and private relaxation areas, along with a full-service bar and fresh food selections. The nearly 21,000-square-foot E Concourse Club, which is part of the Terminal E expansion, seats over 400 guests and overlooks the Boston Harbour. It offers premium food and beverage options, a variety of seating options, and club restroom amenities.
Delta has introduced more fuel-efficient aircraft and increased recycling and waste-reduction practices within Terminal A. The airline aims to achieve carbon neutrality and use sustainable aviation fuels on selected routes. Delta has also upgraded parts of its fleet to include aircraft like the Airbus A321neo, which provides substantial fuel savings per mile.
