Sachin Walls
Southwest Airlines offers flights to Punta Cana International Airport (PUJ) from various cities in the United States, including Baltimore-Washington, Chicago, Houston, Nashville, Orlando, and St. Louis. The airline provides a seamless and enjoyable travel experience, with efficient baggage handling, flexible class options, and high-speed Wi-Fi access. Passengers can also take advantage of the airline's 24-hour customer service and dedicated helpdesks at the airport for a smooth journey.
| Characteristics | Values |
|---|---|
| Name | Punta Cana International Airport |
| Alternate name | PUJ Airport |
| Southwest Airlines Terminal | 1 |
| Gate | A |
| Suggested arrival time | 120 minutes |
| Check-in time | Monday through Friday: Opens 120 minutes before the first departing flight. Saturday through Sunday: Opens 120 minutes before the first departing flight |
| Ticket counter timings | Monday through Sunday: Opens 180 minutes before the first departure |
| Amenities | Charging stations, airport-provided WiFi, priority lane, self-tagging, service animal relief areas, etc. |
| Luggage allowance | 1 carry-on bag, 1 personal item, and up to 2 pieces of checked baggage |
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What You'll Learn
- Southwest Airlines uses Terminal 1 at Punta Cana International Airport
- The airport code for Punta Cana International Airport is PUJ
- Southwest Airlines provides a contact number for Punta Cana Airport
- Southwest Airlines flights land at one of the busiest times of the day
- Southwest Airlines offers in-flight WiFi on select flights and routes
Southwest Airlines uses Terminal 1 at Punta Cana International Airport
Passengers travelling with Southwest Airlines to and from Punta Cana International Airport can expect a unique boarding process. After lining up in Terminal 1, passengers board a bus that transports them to the aircraft. The bus tends to get crowded, and passengers with \"A\" or \"C\" boarding tickets may not always be able to secure their preferred seats due to the first-come, first-served nature of the bus boarding. On some occasions, passengers have been able to walk directly to their plane if it is parked close to the terminal, allowing for a more orderly boarding process based on boarding numbers.
Punta Cana International Airport is a busy airport that serves a large number of passengers daily. It offers a range of facilities to enhance the travel experience. For nursing mothers, there is a dedicated space called "Sala de Lactancia," which provides comfortable seating, end tables, changing tables, and electrical outlets. The airport also has a variety of dining and shopping options, including familiar brands such as Wendy's, Cinnabon, and Segafredo's. Additionally, passengers with a layover can explore the nearby Puntacana Village, The Wallz, and Puntacana Bluemall.
When travelling with Southwest Airlines to Punta Cana, it is recommended to arrive at the airport early, especially for international flights. Additional passenger screening measures may be required for flights bound for the United States, and it is advised to allow for sufficient time to clear security. Southwest Airlines provides specific guidelines for arrival times, suggesting that passengers arrive at least 120 minutes before the scheduled departure time for both domestic and international flights. This suggested arrival time can vary due to factors such as weather conditions, holidays, and busy travel periods.
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The airport code for Punta Cana International Airport is PUJ
Southwest Airlines operates out of Punta Cana International Airport, which has the airport code PUJ. The airline uses Terminal 1, also known as Terminal A, at the airport.
Passengers can manage their flight reservations with the assistance of the office crew at the Southwest Airlines terminal at Higuey International Airport. They can also request to make changes to their itineraries and request flight-related services and amenities. The airline's mobile app and website also allow passengers to access and make changes to their bookings.
Southwest Airlines offers a range of services and amenities at PUJ Airport. These include transportation, VIP services, and a food court. The airport also has a Mother's Room in Terminal A, called "Sala de Lactancia", which provides a comfortable and convenient space for nursing mothers.
When flying with Southwest Airlines to Punta Cana, passengers have reported experiences of lining up in the terminal and then getting onto a bus to reach the plane. However, some passengers have also experienced walking directly to the plane from the terminal. It is recommended that passengers arrive at the airport early to allow for potential bus transportation and any additional screening measures required for international flights.
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Southwest Airlines provides a contact number for Punta Cana Airport
The contact number provided by Southwest Airlines for Punta Cana Airport is 1-844-780-1718. This number is specifically mentioned on the airline's website and is associated with the Southwest Airlines Higuey International Airport Terminal. The Higuey Terminal is located at Higuey International Airport, and passengers can avail themselves of various services and amenities at this location.
Southwest Airlines provides this contact number to offer assistance to travellers with their flight reservations and other related inquiries. By calling this number, passengers can make changes to their itineraries, request flight-related services or amenities, and seek information regarding their bookings. Furthermore, travellers can utilise the airline's mobile app or website to access and manage their reservations.
The Punta Cana International Airport (PUJ) is a bustling airport that serves as a gateway to the idyllic destination of Punta Cana. It offers a range of amenities to enhance the travel experience, including a food court, lost and found services, transportation, and VIP services. The airport also features advertising spaces installed in key areas to capture the attention of its daily average of 20,000 passengers.
Furthermore, Punta Cana International Airport caters to the needs of nursing mothers and travellers with disabilities. It has a dedicated "Mother's Room" for breastfeeding, as well as wheelchair-accessible facilities and priority check-in services. Passengers travelling with infants, requiring special assistance, or seeking a comfortable travel experience can benefit from these amenities.
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Southwest Airlines flights land at one of the busiest times of the day
Southwest Airlines flights land at Punta Cana International Airport (PUJ Airport). The airline's terminal at the airport is called the Higuey Terminal or Terminal 1. Passengers can check in at this terminal and manage their flight reservations with the assistance of the office crew.
The Punta Cana International Airport has a Mother's Room called "Sala de Lactancia" in Terminal A, which has comfortable seating, an end table, a changing table, and electrical outlets, providing a comfortable space for breastfeeding mothers. The airport also has restaurants and bars with familiar brands such as Wendy's, Cinnabon, and Segafredo's, as well as a Skybar for drinks.
When travelling to Punta Cana on Southwest Airlines, it is recommended to arrive at the airport early. For international flights, passengers must verify their passports with an agent or kiosk at the Southwest Airlines Ticket Counter at least 60 minutes before departure. The suggested arrival time for domestic flights is 120 minutes, while it is 180 minutes for international flights.
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Southwest Airlines offers in-flight WiFi on select flights and routes
Southwest Airlines offers in-flight Wi-Fi on select flights and routes. The airline has recently been experimenting with new services, including a free Wi-Fi initiative, to remain competitive in the market. This initiative was started on August 8, 2025, and was accessible to any Rapid Rewards member. Since the membership is free, all passengers with the membership could enjoy free internet access during their flight, regardless of the ticket class. However, this was a trial period that ended on August 14, 2025.
Southwest Airlines also offers free in-flight Wi-Fi to its A-List Preferred Members and Choice Extra Customers. Choice Extra is Southwest's highest fare class, which also includes the ability to choose an extra legroom seat at booking, boarding no later than Groups 1-2, and a free drink on certain flights. To earn A-List Preferred elite status, passengers can either choose to qualify via a specific number of flights or a specific number of base points per calendar year.
Additionally, passengers without elite status can still access free Wi-Fi by carrying the right credit card. The Southwest Rapid Rewards Performance Business Credit Card comes with 365 $8 Wi-Fi credits annually. This benefit is set to end on December 31, 2025.
In terms of airport information, Southwest Airlines services Punta Cana International Airport (PUJ). Passengers have reported experiences of lining up in the terminal and then getting onto a bus to reach the plane. However, these experiences are from 2022, and it is unclear if the process has been updated since then.
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Frequently asked questions
Southwest Airlines lands at Terminal 1 of Higuey International Airport, also known as Punta Cana International Airport (PUJ).
The Southwest Airlines customer service contact number is 1-800-435-9792.
Each ticket holder is permitted one carry-on bag and one personal item. The carry-on must not exceed the dimensions of 24+16+10 inches (L+W+H), and the personal item must be within the dimensions of 16.25+13.5+8 inches (L+W+H).
For international flights, it is recommended that passengers arrive at the airport at least 3 hours prior to departure.
Punta Cana International Airport offers a variety of amenities, including a food court, lost and found services, transportation, and VIP services. The airport also provides advertising spaces, restaurants, bars, and a Mother's Room for nursing mothers.
