Ruth Haines
Chhatrapati Shivaji International Airport (BOM) in Mumbai offers free WiFi to passengers in its terminals. However, some travellers have complained about the difficulty in accessing the WiFi without a local phone number or SIM card, as an OTP is required to connect. The airport has WiFi assistance booths for passengers, and staff in the lounges and cafes are reported to have helped travellers connect to the WiFi by providing their phone number and OTP.
| Characteristics | Values |
|---|---|
| Is WiFi free at CSMIA? | Yes |
| Is OTP required? | Yes |
| Is a local phone number required to get the OTP? | Yes |
| Is there a paid option? | Yes |
| Is there a time limit for free WiFi? | No |
| Is there a limit on the number of devices? | No |
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What You'll Learn
CSMIA offers free WiFi to passengers without a SIM card or international roaming
Chhatrapati Shivaji Maharaj International Airport (CSMIA) in Mumbai offers free WiFi to passengers without a SIM card or international roaming. This service is available in all terminals, both in the departures and arrivals halls, and can be used on any mobile device or laptop.
To access the WiFi, passengers must seek assistance at the information desks. They will be required to scan their passport (international passengers) or driving license, PAN card, or Aadhar Card (domestic passengers). This is a mandatory requirement from the Department of Telecommunication (DoT) guidelines, which are available at all information desks. Once passengers have input the password, they can begin surfing the web. There is also a WiFi KIOSK available at Boarding Gate 67 and the International arrival area.
It is worth noting that some sources suggest that an OTP (one-time password) is required to access the WiFi, which can be a problem for international travellers without a local number. However, others state that the WiFi is free and accessible without a SIM card or OTP. It may be that this is a recent change, or that the OTP requirement is only for premium WiFi.
In addition to free WiFi, CSMIA offers a range of other services to enhance passengers' comfort and convenience. These include well-equipped baby care rooms, a medical centre with doctors, paramedics, and ICU ambulances, multiple ATMs, and a prayer/multi-faith room.
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OTP is required to access the airport's WiFi
At Chhatrapati Shivaji Maharaj International Airport (CST), previously known as Mumbai International Airport, passengers can access free WiFi. However, to use the WiFi, an OTP (One-Time-Password) is required. This can be a problem for international travellers who do not receive an OTP and do not have a local number.
To access the WiFi, passengers must enter their mobile number on the login page to receive an OTP via SMS. This can be inconvenient for those without a local number or SIM card, as the OTP is sent via SMS. While international travellers can access the WiFi, they may face difficulties without a local number.
For domestic passengers, scanning documents such as a driving license, PAN card, or Aadhar Card are required, per Department of Telecommunication (DoT) guidelines. International passengers must scan their passports. This process can be initiated by seeking assistance at the information desks.
The WiFi KIOSK is available at Boarding Gate 67 and the International arrival area. It is recommended to have two devices to cycle the OTPs consistently. Alternatively, some travellers have suggested purchasing something and then asking the staff for their phone number and OTP to log in.
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International travellers can access free WiFi at the WiFi assistance booths
Chhatrapati Shivaji International Airport (BOM) in Mumbai offers free WiFi throughout its terminals in both the departures and arrivals halls. International travellers can access free WiFi at the WiFi assistance booths in the international arrivals and domestic departures sections of the airport. This is especially useful for those without a SIM card or international roaming facility.
To access the WiFi, you will need to scan your passport (international passengers) or driving license, PAN card, or Aadhar Card (domestic passengers). This is a mandatory requirement from the Department of Telecommunication (DoT) guidelines. You can then input the password on the login page to start browsing.
The WiFi KIOSK is also available at Boarding Gate 67 and the International arrival area. The free WiFi service has a time limit, after which you can switch to paid WiFi by making an online payment.
It is important to note that some travellers have reported needing an OTP (one-time password) to access the WiFi, which can be inconvenient for those without a local phone number. However, others have mentioned that lounge staff or customer service agents may be willing to provide their phone number and OTP to help facilitate access.
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Locals can connect to basic WiFi via OTP
Chhatrapati Shivaji International Airport (BOM) in Mumbai offers free WiFi throughout its terminals in both the departures and arrivals halls. However, to access the WiFi, an OTP (one-time password) is required. This has proven problematic for international travellers who do not receive an OTP and those without a local phone number.
Locals can connect to the basic WiFi service via an OTP. This can be done by seeking assistance at the information desks or WiFi assistance booths. Staff at the airport, such as those at the lounges, may also be able to help you connect by providing their phone number and OTP. After scanning documents, such as a passport, driving license, or PAN card, you will be given a password to input on the login page.
The WiFi is available on all mobile devices and laptops. There is also a paid premium WiFi service available at the airport, which offers three hours of free usage. This can be accessed by making an online payment before the expiry of the complimentary WiFi.
It is worth noting that some travellers have reported difficulties in connecting to the WiFi, particularly those without a local phone number. This has caused inconvenience for those trying to coordinate pick-up without any means of communication.
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Paid WiFi is available at nominal charges
Chhatrapati Shivaji International Airport (BOM) in Mumbai offers free WiFi throughout its terminals in both the departures and arrivals halls. This service is provided by CSMIA and can be used on any mobile device or laptop. However, to access the WiFi, you will need to provide certain documents for verification. International passengers will need to present their passports, while domestic passengers can provide a driving license, PAN card, or Aadhar Card. This requirement is mandated by the Department of Telecommunication (DoT) guidelines. The WiFi can be accessed by seeking assistance at the information desks or the dedicated WiFi assistance booths.
While the airport does offer complimentary WiFi access, it is worth noting that this may be limited to a certain period, such as 3 hours as mentioned by a user. Once the complimentary WiFi expires, you have the option to switch to paid WiFi at nominal charges before the expiry of the free service. This can be done by making an online payment. The exact rates for the paid WiFi service at CSMIA are not explicitly mentioned, but the use of the word "nominal" suggests that the charges are relatively low or reasonable.
The availability of paid WiFi at a nominal cost can be advantageous for several reasons. Firstly, it ensures uninterrupted internet access. If you're working remotely, streaming content, or need extended connectivity, upgrading to the paid service can provide a more seamless experience. Additionally, the paid option may offer faster speeds and more reliable connections, ensuring a better overall experience.
Another benefit of opting for the paid WiFi is the potential for enhanced security. Free public WiFi networks often lack robust security protocols, leaving your device vulnerable to cyber threats. By choosing the paid service, you gain access to additional security features, safeguarding your data and personal information. This added security is crucial when dealing with sensitive information online.
While the complimentary WiFi at CSMIA is a convenient option, the availability of paid WiFi at a nominal charge provides travelers with the flexibility to upgrade their internet experience. This option caters to those who require extended or more reliable internet access. By offering a paid option, CSMIA ensures that users can choose between free and paid services, meeting different needs and preferences. The paid WiFi is ideal for travelers who prioritize seamless connectivity and enhanced security during their time at the airport.
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Frequently asked questions
Yes, CSMIA offers free WiFi throughout the airport's terminals in both the departures and arrivals halls.
To connect to the free WiFi at CSMIA, you can either seek assistance at the information desks or find the free WiFi network on your device and connect.
It seems that you do need an OTP to access the WiFi at CSMIA. However, if you do not have a local number, you can ask staff at the information desk or in the lounge to connect you.
