Jazmin Li
Frankfurt Airport is the fourth busiest airport in Europe, with quick access to the city centre. The airport has two terminals, with clear overhead signage in both German and English, to help direct passengers. The blue signs will help you find your way between concourses and to the gates, while the grey signs offer directions to passenger services. The airport also has a free SkyLine monorail that connects the two terminals, which are located adjacent to one another. The SkyLine operates 24/7, leaving every 2-3 minutes from both the public and transit areas.
| Characteristics | Values |
|---|---|
| Signage | Clear overhead signage in both German and English |
| Ease of navigation | Easy to get around with signs in English and info stands in multiple places |
| Employee language skills | Being an international airport, employees speak English |
| Display boards | Display boards in both terminals list current flight details, gate information, and journey time to the gate |
| Shuttle service | Free shuttle buses between terminals |
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What You'll Learn
Signage in English
Frankfurt Airport is Europe's fourth-busiest airport, so it's important that travellers can easily navigate the airport. Luckily, there is an abundance of clear signage in English throughout the airport to help direct passengers. Overhead signs in both German and English will help you find your way between concourses and to gates, with blue signs specifically indicating how to get to your gate and grey signs offering directions to passenger services. There are also screens in both terminals that list current flight data and the time it will take you to walk to your departure gate.
If you need to transfer between areas A, B, C or Z (Terminal 1) and areas D or E (Terminal 2), you can take the free SkyLine monorail, which operates 24/7 and leaves every 2-3 minutes. Signs will direct you to the SkyLine, which can be boarded from both the public and transit areas. Alternatively, you can take the free shuttle buses that circulate between the terminals every 10 minutes from 5:30 am to 11:30 pm. If you need further assistance, there are multilingual service staff located at the Service Points in Terminal 1 and Terminal 2, who can provide you with helpful information.
Frankfurt Airport is considered easy to navigate, even for those who only speak English. The city of Frankfurt itself is also very international, so you will be able to get by with English outside of the airport as well.
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Multilingual staff
Frankfurt Airport is Europe's fourth-busiest airport and is easy to navigate, with clear signage in both German and English. The airport caters to a large number of international travellers and has a multilingual staff that can communicate in several languages, including English.
Frankfurt Airport has two terminals, Terminal 1 and Terminal 2, which are located adjacent to each other. The terminals are well-equipped with multilingual service staff who are friendly and always ready to assist passengers. The Mobile Service Guides, easily identified by their red uniforms, are available at important process points and can provide assistance in multiple languages. They can be found at the Service Points in both terminals and are also contactable via video call at the InfoGates.
The display boards in both terminals offer information in English, displaying current flight details, departure gates, and the journey time to the gates. The overhead signage is bilingual, with blue signs indicating directions between concourses and to gates, and grey signs offering guidance to passenger services.
While the local language in Frankfurt is German, the city is very international, and English is widely spoken. Visitors can easily get by with English, and the airport staff are accustomed to serving English-speaking travellers. The presence of multilingual staff at Frankfurt Airport ensures that passengers from diverse linguistic backgrounds can receive assistance and have their queries addressed effectively.
In addition to English, Frankfurt's diverse population, with immigrants from over 180 countries, contributes to a rich landscape of languages spoken in the city. This diversity extends to the airport, where staff members often possess language skills that cater to the needs of international travellers. The availability of multilingual staff enhances the accessibility and inclusivity of the airport, making it a welcoming environment for visitors from around the world.
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Transport between terminals
Frankfurt Airport has two terminals, Terminal 1 and Terminal 2, with Piers A, B, C, and Z in the former, and Piers D and E in the latter. The airport offers several options for passengers travelling between these terminals.
One option is to take the shuttle bus, which is free of charge and runs daily from 5:30 a.m. to 11:30 p.m. The frequency of the shuttle buses varies, with estimates ranging from one bus every 5 to 15 minutes. The journey between terminals takes approximately 10 minutes. The shuttle bus stops are located in front of Terminals 1 and 2, as well as at the P36 bus parking lot for long-distance buses.
Another option for travelling between terminals is the SkyLine train, which is also free of charge. The SkyLine operates 24/7 and departs every 2 to 3 minutes. It connects areas A, B, C, and Z in Terminal 1 with areas D and E in Terminal 2. Passengers can board and disembark the SkyLine in both the public and transit areas.
Passengers travelling between Piers A and B in Terminal 1 can also opt to use the passenger tunnel, which features a gigantic work of art by Martin Liebscher on its moving walkways. Additionally, Frankfurt Airport offers a variety of services and facilities in both terminals, such as lounges, a transit hotel, nap cabs, restaurants, and snack bars, ensuring a comfortable and convenient travel experience.
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Passport control
Frankfurt Airport recommends arriving at the terminal two hours before departure for all flights and two and a half hours before departure for international long-haul flights. They advise against arriving at the airport too early, as this may result in unnecessary waiting times.
To speed up your journey through the airport, you can take advantage of the FRA SmartWay service, which allows you to reserve a time slot for the security checkpoint before your trip. You can also use the EasyPASS/EasyPASS-RTP system, which enables travellers to pass through border checks in seconds.
If you are a citizen of an EU country and are arriving from a country that has joined the Schengen Treaty, you do not need to go through passport control. However, if you are travelling from or to a country that has not joined the Schengen Treaty, your travel documents will be checked.
It is important to carry valid personal identification, such as a passport or ID card, when travelling. Some countries require you to carry a passport, and some require your passport to be valid for at least six months after your planned stay. Immigration officials may also request additional documents, such as proof of accommodation or return transportation.
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Boarding passes
Frankfurt Airport offers a range of options for obtaining and using your boarding pass. Many airlines provide self-service kiosks where passengers can check-in, select their seats, and print their boarding passes. These kiosks may also allow you to print baggage tags. Alternatively, you can opt for a traditional check-in desk with staff assistance.
If you are connecting through Frankfurt Airport and do not have a boarding pass for your onward flight, you can obtain one from your airline's transfer desk. If there is no transfer desk, you can get your boarding pass at the information desk at the departure gate or in the public area at your airline's check-in desk. It is recommended that you arrive at the terminal two hours prior to departure, and two and a half hours if you need to check in baggage or are on an international long-haul flight.
Frankfurt Airport also offers a convenient service called FRA SmartWay, which allows you to book a time slot for the security checkpoint in advance. This can be done online or the evening before your trip. Additionally, the airport provides a quick and practically contact-free way to get through boarding pass checkpoints using biometric facial recognition. This service is available to passengers travelling with Lufthansa, Austrian Airlines, and SWISS who register online via the Star Alliance Biometrics app.
For those who have checked baggage, Frankfurt Airport offers bag drop automats where you can drop off your baggage independently after printing your baggage tags. Remember to always carry your travel identification documents, as they may be required during the process.
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Frequently asked questions
Yes, Frankfurt Airport is easy to navigate for English speakers. There is clear overhead signage in both German and English to help direct passengers through the airport. Blue signs will help you find your way between concourses and to gates, while grey signage offers directions to passenger services. The local language is German, but Frankfurt is a very international city and you will have no trouble getting by in English.
Terminals 1 and 2 are located adjacent to one another and are connected by the free SkyLine monorail, which leaves every 2-3 minutes from both the public and transit areas, as well as free shuttle buses that circulate between the terminals every 10 minutes from 5:30 am to 11:30 pm.
Yes, as an international airport, Frankfurt Airport's employees speak English. There are also multilingual service staff at the Service Points in Terminal 1 and Terminal 2, who can be recognised by their red uniforms.
