Lois Larson
Hertz operates a car rental service at Salt Lake City International Airport, offering a range of vehicles from economy to luxury options. The rental service is located at 775 N Terminal Dr, Salt Lake City, Utah, and is within easy walking distance of the airport.
| Characteristics | Values |
|---|---|
| Location | Salt Lake City International Airport |
| Address | 775 N Terminal Dr, Salt Lake City, Utah |
| Services | Car rentals |
| Car Types | Economy, Compact, Intermediate, Standard, Full-Size, SUV, and Luxury |
| Reviews | Mixed, with some positive comments on convenience and negative comments on signage and customer service |
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What You'll Learn
Hertz Rent-a-Car at Salt Lake City International Airport
Reviews of Hertz Rent-a-Car at Salt Lake City International Airport vary. Some customers have praised the location for its efficient service and proximity to the airport, granting it four stars. However, other reviews highlight issues with customer service, particularly for Platinum members, who have expressed disappointment with the lack of special treatment or upgrades.
One reviewer mentioned issues with the location's management, claiming that they were unable to obtain contact information for the management team or employees. This reviewer also encountered challenges with additional charges for lost rental time and depreciation, which they felt were unjustified.
Despite some negative experiences, Hertz Rent-a-Car at Salt Lake City International Airport continues to be a popular choice for travellers. It is essential to review the terms and conditions carefully and ensure a thorough understanding of the rental agreement to avoid potential issues.
To enhance their experience, customers are advised to pay attention to signage to navigate efficiently and avoid potential confusion about where to go. Overall, Hertz Rent-a-Car at Salt Lake City International Airport provides travellers with a range of vehicle options and convenient access upon their arrival at the airport.
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Range of car rental options
When it comes to car rental options at Salt Lake City International Airport, there is a Hertz outlet located within the airport premises. This makes it convenient for travellers to rent a car upon arrival at the airport. According to customer reviews, the Hertz outlet is easily accessible with a short walk to reach the cars.
Hertz at Salt Lake City International Airport offers a range of rental cars to choose from, catering to different needs and preferences. The fleet includes Economy, Compact, Intermediate, Standard, Full-Size, SUV, and Luxury vehicles. This variety ensures that travellers can find a car that suits their budget and requirements, whether they are looking for a fuel-efficient compact car or a spacious SUV.
While Hertz provides a wide selection of cars, some customers have expressed mixed experiences with their services. There are reviews highlighting issues with the location's treatment of Platinum members, lack of proper signage, and disputes over rental charges.
It is always advisable to compare prices and read recent reviews before making a reservation. Additionally, paying attention to the terms and conditions of the rental agreement and conducting a thorough inspection of the vehicle before and after the rental period can help prevent potential issues.
Overall, the presence of Hertz at Salt Lake City International Airport offers travellers a convenient option for car rental, providing a range of vehicles to suit diverse needs.
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Poor customer experience reported
Hertz Rent A Car in Salt Lake City has received mixed reviews, with some customers reporting a poor experience. While the location is convenient and easily accessible, with an easy walk to the cars, there are some areas where customers have expressed dissatisfaction.
One common issue reported by customers is the aggressive upselling and hard sell for upgrades and insurance. Customers have felt that the sales tactics are pushy and relentless, leaving a negative impression. In one instance, a customer who had prepaid for a standard car was offered a smaller vehicle and was not provided with a courtesy upgrade, despite this being a customary practice in the industry. The customer felt that Hertz's policy in this regard was disappointing and fell short of their expectations.
Another area of concern is the check-in process. While some rental car companies offer fully automated check-in machines, Hertz's screens required customers to connect via video link with a customer service representative, which some may find inconvenient and time-consuming. This additional step in the rental process can be seen as an unnecessary hurdle, especially for tired travellers who value efficiency and speed.
Furthermore, customers have reported difficulties in obtaining necessary documentation, such as rental agreements and insurance coverage details, even after multiple requests. This lack of transparency and responsiveness on the part of Hertz can lead to prolonged resolution times and a sense of indifference towards customers' needs. In some cases, customers have suspected intentional delays in notification of financial responsibility, which reflects poorly on Hertz's commitment to honest and timely communication.
Additionally, there have been instances where customers with reservations and advance payments were informed that no cars were available upon their arrival. This resulted in additional expenses and inconvenience for alternative transportation arrangements. While refunds were eventually processed, the initial experience caused frustration and disrupted travel plans.
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Issues with additional fees
Hertz at SLC is located at 775 N Terminal Drive, which is at the airport. Now, when it comes to issues with additional fees, here is what you need to know:
Hertz charges an extra daily fee for each additional driver on the rental agreement. These fees can vary depending on location and rental type, typically ranging from $13 to $25 per day. This can quickly add up, especially for longer rentals. It's important to be aware of this as it can significantly impact the overall cost of your rental.
There are ways to minimise or avoid these extra driver fees. For example, if you're renting with a spouse or domestic partner, they can usually be added as a driver at no extra cost. Additionally, certain memberships and programs offer waivers for additional driver fees, including AAA membership, AARP membership, corporate and government employee programs, and credit card rental car programs.
It's a good idea to have only one primary driver if possible and to choose the driver with the most comprehensive membership benefits. You should also check if your credit card provides rental car insurance and driver coverage. Many employers, universities, and professional associations have negotiated rental car rates that include free additional drivers, so it's worth inquiring about this before booking.
Comparing rental options and locations is crucial. Airport rentals often have higher fees than neighbourhood branches, so calling different Hertz locations can help you find more favourable rates. Weekly rental rates are often more cost-effective than daily rentals and usually offer more flexibility with driver provisions. Online promo codes and discounts can also help reduce the overall cost, including additional driver fees.
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Lack of signage
Hertz Rent A Car in Salt Lake City has received feedback from a customer who has commented on the lack of signage at the location. While the review commends the short queues and proximity to the cars, it suggests that the addition of signage would improve the customer experience and make it clearer where customers need to go. This issue is not specific to this location, as the reviewer notes that it is a common challenge across the USA.
The Hertz branch at Salt Lake City International Airport has been the subject of several reviews, with customers sharing mixed experiences. One review mentions the lack of special treatment for Platinum members, including the absence of a dedicated phone number, greeters, or a priority line. The reviewer, a Platinum member, expressed disappointment with the location's failure to prioritize their needs, stating that they are unlikely to rent from this team again.
Another review highlights a negative experience with the Hertz team at Salt Lake City International Airport, involving a dispute over rental fees. The customer submitted the necessary paperwork upon returning the vehicle but was subsequently charged for lost rental time and depreciation. The review also mentions issues with the vehicle's safety, including old tires, which the customer felt put their life at risk.
While the reviews provide insight into customer experiences, they do not specifically address the issue of signage at the Hertz SLC Airport location. However, the feedback about the lack of signage at the Salt Lake City branch highlights an area where the company could improve to enhance the overall customer journey.
To summarize, while the Hertz SLC Airport location has received mixed reviews, the feedback about the lack of signage is specific to the Salt Lake City branch. This suggests that improving wayfinding could be a targeted area for enhancement to elevate the customer experience and ensure a seamless journey for those renting cars.
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Frequently asked questions
Yes, there is a Hertz at the Salt Lake City International Airport.
Reviews for Hertz at the Salt Lake City International Airport are mixed. While some customers have reported issues with customer service and hidden fees, others have given the location four stars, praising the short queues and easy walk to the cars.
Hertz at the Salt Lake City International Airport offers a range of rental cars, including economy, compact, intermediate, standard, full-size, SUV, and luxury vehicles from various major brands.
