Lois Larson
Working at an airport can be a great way to travel the world and gain flight benefits. Many airport jobs offer free or discounted flights as a perk, and these positions are often available for both full-time and part-time employees. From customer service agents and flight attendants to aircraft mechanics and passenger service agents, there are a variety of roles that come with flight benefits. Some airlines even offer free flights for employees' families. However, it's worth noting that these positions may require shift work and odd hours, and part-time positions may be difficult to come by.
| Characteristics | Values |
|---|---|
| Job Type | Flight Attendant, Customer Service Representative, Agent, Airline Wheelchair Assistant, Passenger Service Agent, Customer Service Agent, Aircraft Mechanic, Driver, Flight Paramedic, Flight Nurse |
| Job Platforms | Indeed, Reddit, ZipRecruiter |
| Job Locations | Yampa Valley Regional Airport, Dallas/Fort Worth International Airport, Omaha, Phoenix Sky Harbor International Airport, San Antonio, Utah |
| Airlines | Southwest, JetBlue, Contour, Frontier, American, Delta, Allegiant Air, Second City, United, GlobalMedicalResponse, SkyWest |
| Perks | Free flights, discounted flights, insurance, 401k, paid training, performance rewards, healthcare, retirement benefits, travel privileges for family, free bags |
| Challenges | Long hours, seniority-driven, scheduling conflicts with other jobs, physically demanding |
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What You'll Learn
Flight attendants
In the US, flight attendants typically fly for free within the country, although they may need to pay taxes for international flights. However, some airlines may handle these fees differently, and flight attendants may not need to pay anything for flights departing from the US. Outside of the US, flight attendants from other countries may also be able to access free or discounted flights, although this can vary depending on the airline and country. For example, in Canada, flight attendants may need to pay service fees of around $100-200 for standby flights. In Australia, international flights may only require payment of taxes for the return journey, with some destinations, such as Tahiti, Amsterdam, and London, being free to fly to.
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Customer service roles
If you're interested in a career in customer service at an airport, there are several roles that can offer free flight benefits. Here are some examples:
Passenger Service Agent
A Passenger Service Agent is responsible for meeting and greeting customers, assisting with ticketing, boarding, gates, and baggage services. They also provide general information, directions, and flight information to passengers. This role requires monitoring ticket counter and self-service check-in activities and actively participating in the Safety Management System (SMS).
Customer Service Representative/Agent
Customer Service Representatives or Agents are often the first point of contact for passengers. They welcome customers, offer assistance, and provide essential information. These roles may involve coordinating with maintenance teams to understand aircraft availability and its impact on flight operations.
Ticket/Gate Agent
Ticket/Gate Agents are responsible for ensuring a pleasant aircraft interior experience for passengers. This includes meeting cleanliness expectations and handling de-icing operations. They may also have the opportunity to fly standby on domestic and international flights as a benefit of working for an airline.
Customer Service Team Captain
A more senior role, the Customer Service Team Captain leads, directs, motivates, evaluates, and approves the work of the Customer Service Agents. They are responsible for ensuring a positive and efficient experience for customers and overseeing the team's performance.
It is important to note that the specific benefits and privileges associated with each role may vary depending on the airline and location. Some positions may offer comprehensive health benefits, paid time off, and retirement savings plans, while others may provide flight benefits or other perks. When considering a career in airport customer service, be sure to research the specific benefits offered by the employer and the location you are interested in.
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Airline wheelchair assistants
In the United States, airlines are legally required to provide prompt assistance to passengers with disabilities upon request. This assistance may include guide assistance for individuals who are blind or have low vision, as well as wheelchair assistance. Passengers can request wheelchair assistance in advance when booking their trip or by informing a team member at the airport on the day of travel.
Wheelchair assistants play a crucial role in ensuring that passengers with disabilities have a smooth and comfortable journey through the airport and during the flight. They may assist passengers with boarding and deboarding the aircraft, as well as moving within the aircraft. Airlines generally provide wheelchair assistance after all other passengers have deplaned.
In addition to providing physical assistance, wheelchair assistants may also coordinate with maintenance staff to understand aircraft availability and its impact on flight operations. They may also work with special assistance coordinators who make arrangements for customers with disabilities, medical requirements, service animals, or pregnancy.
Overall, the role of an airline wheelchair assistant involves a combination of customer service, logistical support, and coordination with various airport and airline staff to ensure that passengers with disabilities receive the assistance they need throughout their journey.
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Aircraft mechanics
While aircraft mechanics are not often in the spotlight, they are some of the most vital and exciting aviation personnel. Aviation mechanics are responsible for the maintenance, repair, and inspection of aircraft, ensuring the safety of passengers and air cargo. This career field offers a wide range of benefits, including the opportunity to travel the world for little to no cost through discounted or free flights offered by some employers.
The aviation maintenance industry provides numerous chances for career advancement, allowing those with drive and dedication to seek supervisory roles and move to maintenance hubs worldwide. Aircraft mechanics are well-compensated, with most employers offering competitive pay and the opportunity for overtime work. The job also comes with a sense of pride and satisfaction, as it is a highly important and necessary role in the aviation industry.
To become an aircraft mechanic, one must obtain the necessary certifications, such as the FAA-certified Aviation Maintenance Technician (AMT) certificate, which demonstrates the required knowledge and skills to work on aircraft. Additionally, some employers may have additional qualification requirements, especially for those working on avionics equipment.
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Passenger service agents
A Passenger Service Agent (PSA) is responsible for performing a wide range of tasks related to passenger safety and comfort. This includes checking in passengers and their luggage, providing information about flight schedules, gate changes, and delays, and assisting passengers in boarding and disembarking the aircraft. PSAs are also responsible for ensuring passenger safety, responding to emergencies, and complying with airport and airline regulations.
To work as a PSA, you must possess specific skills, including excellent communication skills, a customer service focus, attention to detail, problem-solving skills, and familiarity with various computer systems. These skills are crucial for creating a positive experience for customers and ensuring their travel needs are met.
In terms of benefits, passenger service agents may enjoy paid vacation, dental and life insurance, sick leave, a retirement plan, and, most notably, free or reduced airfare for themselves and their immediate family members. These benefits can vary depending on factors such as location and seniority.
Overall, working as a passenger service agent can be an exciting and rewarding career for those who enjoy working with the public and have a strong desire to help others.
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Frequently asked questions
Many airport jobs offer free or discounted flights as an employee benefit. These include jobs such as flight attendants, customer service representatives, and agents.
Yes, some airlines like Southwest Airlines, JetBlue, and Allegiant Air are known to offer free flights to their employees.
Yes, airport jobs often come with a range of benefits, including insurance, paid time off, retirement plans, and more. Some companies even offer sign-on bonuses and access to earned wages in advance.
