Lois Larson
Orlando International Airport (MCO) has a number of on-site and off-site car rental companies, including Hertz. The car rental company has a presence at both Terminal A and Terminal B of the airport.
| Characteristics | Values |
|---|---|
| Location | Orlando International Airport (MCO), Terminal A and Terminal B |
| Contact | Phone number may be unavailable |
| Vehicle Pick-up | At the terminal where your flight arrives |
| Vehicle Return | At Terminal A or B, according to your departure flight |
| Paperwork | Driving license, International Driving Permit (IDP), and passport |
| Payment | Credit cards (pre-authorization) from Visa and Master |
| Deposit | Depending on the car type |
| E-voucher | Accepted |
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What You'll Learn
Hertz car rental at Orlando Airport
Hertz car rental is located at Orlando Airport, also known as MCO Airport. However, reviews of the Hertz branch are mixed. Some people have reported being unable to get through to a live human when calling the location directly, instead being redirected to a general customer service line.
Hertz is a smaller rental company at MCO Airport, with a market share of under 15%. However, some customers have praised the company, saying that they have their own staff and line, and that they have never had to wait in line when booking with them.
Orlando's main attractions are its famous theme parks, which are all within easy reach of the airport by car. The Wizarding World of Harry Potter, Universal Studios, Volcano Bay, and Walt Disney World are all popular destinations for tourists. The tranquil Everglades Wetlands are also just a short drive from the city, where you can take an airboat tour to spot alligators and turtles.
If you are planning to rent a car from Hertz at Orlando Airport, it may be a good idea to make backup reservations with other rental companies, in case your flight arrives after the Hertz branch has closed for the day.
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Convenience of the service
Orlando International Airport (MCO) has a Hertz car rental service located at both Terminal A and Terminal B. This convenient location allows customers to walk to the counter and pick up their vehicle directly at the terminal where their flight arrives. The process of renting a car from Hertz at Orlando Airport is straightforward. Customers can complete the necessary paperwork and then proceed to the parking garage across the street to collect their vehicle, with the key already inside.
Hertz's proximity to the airport terminals is a significant advantage, especially for travellers arriving at or departing from the airport. This convenient layout eliminates the need for additional transportation to a remote car rental location. Customers can quickly collect their luggage, finalise the rental process, and be on their way in a timely manner.
Additionally, returning a rental car to Hertz at Orlando Airport is equally straightforward. Customers can follow the "Rental Car Return" signs to the designated car park, which is accessible from both Terminals A and B. The return process is flexible, allowing customers to return their vehicles to either terminal, depending on their departure flight. This flexibility ensures a seamless experience for travellers, regardless of their departure terminal.
Hertz also offers a range of payment options for added convenience. Deposits can be paid using credit cards, and they accept Visa and Mastercard for pre-authorisation. Customers can also utilise e-vouchers by presenting the digital voucher on their mobile device, eliminating the need for printed documents. These payment options provide flexibility and ease of transaction for renters.
Furthermore, Hertz ensures that customers have the necessary documentation for a smooth rental experience. For international travellers, Hertz provides clear instructions regarding driving licences and permits. The main driver and any additional drivers must hold a full physical driving licence for at least one year, with no major endorsements. An International Driving Permit (IDP) can be presented alongside the original driving licence for translation purposes. This attention to detail ensures that customers are well-informed and prepared, enhancing the overall convenience of the service.
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Difficulty contacting Hertz at Orlando Airport
Hertz is located at Orlando Airport, but some customers have reported difficulties contacting the branch by phone. Several people have reported that when they called the Hertz phone number for the airport, they were unable to get through to a live human in Orlando and were instead redirected to a general customer service representative.
One person reported that they had tried calling the Hertz phone number for the airport but could not get through to anyone who could help them with their specific query. They were looking for information about the rental process at the airport and wanted to know if Hertz had its own staff and line at the airport. Unfortunately, they did not receive a response to their question and had to resort to seeking information from other sources.
Another customer shared a similar experience, stating that they too were redirected to a general customer service representative when they called the Hertz phone number for Orlando Airport. In addition, they mentioned that they had read negative reviews online about long lines and wait times of up to 2-3 hours at the airport location. As a result, they were considering alternative rental companies and were looking for recommendations.
Some other customers have also suggested making backup reservations with multiple rental companies and deciding upon arrival, as wait times and availability can vary. It is recommended that customers join frequent renter clubs, which are usually free and allow customers to skip the line.
While it is unclear why these difficulties in contacting Hertz at Orlando Airport have occurred, it is possible that staffing levels may be a contributing factor. Customers are advised to make sure that the branch is open before arriving, especially for late-night arrivals, as some rental companies may be closed.
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Long lines and wait times
There are several factors that can contribute to long lines and wait times at Hertz and other rental car companies at MCO. One factor is high demand during peak travel seasons, such as Spring Break and popular events like the Daytona 500, which draws thousands of people to the area. This high demand can lead to a shortage of available rental cars, resulting in longer wait times for customers.
Another factor is the return of rental cars. It has been reported that some customers allegedly do not return their vehicles at their scheduled time, which can create a cascading impact on those waiting for a rental car. This issue is not unique to MCO, as it can occur at other busy airports as well.
To cope with long lines and wait times, some customers have recommended making multiple reservations with various rental car companies and deciding upon arrival at the airport counter. This allows travellers to have backup options in case one company has a long line or no available cars. Additionally, joining frequent renter clubs, which are often free, can provide access to skip-the-line programs at MCO and other airports.
It is worth noting that wait times can vary depending on the day, time, and terminal. For example, security lines at Terminal A or B can get quite long, even early in the morning. Therefore, it is generally recommended to allow for more than an hour when returning a rental car and heading to the gate for a departing flight.
While long lines and wait times can be frustrating, proper planning and flexibility can help mitigate these issues. Considering alternative rental car companies, arriving early, and being prepared for potential delays can enhance the overall travel experience at Orlando International Airport (MCO).
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Hertz's market share at Orlando Airport
Hertz is located at Orlando Airport, also known as MCO airport. However, there are mixed reviews about the quality of service at this location. Some customers have complained about issues such as long lines, difficulty reaching customer support, and problems with pricing.
Hertz is one of the three big rental car holding companies in the United States, with a 36% market share domestically, placing it ahead of Avis Budget Group and second only to Enterprise Holdings. At Orlando Airport, however, Hertz has a smaller market share of under 15%, while Enterprise has a 43% market share and is about three times the size of Hertz.
Hertz's presence at Orlando Airport is part of its broader strategy to expand its operations and capture a larger share of the car rental market in the United States and internationally. The company has a global reach, operating in 160 countries across North America, Europe, Latin America, Africa, Asia, Australia, the Caribbean, the Middle East, and New Zealand.
Despite filing for bankruptcy in 2020 due to the impact of the COVID-19 pandemic, Hertz has since emerged from Chapter 11 bankruptcy and continues to operate at Orlando Airport and worldwide. The company's global headquarters are located in Estero, Florida, which was chosen due to its proximity to key travel hubs such as Orlando and Miami.
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Frequently asked questions
Yes, Hertz is located at both Terminal A and Terminal B of the Orlando International Airport.
The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The licence should be held for at least one year. An International Driving Permit (IDP) is only a translation, so you must also present your original driving licence along with the original IDP at the counter.
Experiences vary. Some people have reported issues with long lines, poor car quality, and aggressive selling of insurance. However, others have found the process smooth and convenient, especially when picking up and returning cars.
