Roberta Aguirre
Avis Rent-A-Car is located at Orlando International Airport (MCO), close to the airport terminals. Avis offers a wide selection of rental cars to the more than 40,000 passengers that arrive at MCO every day. The company has counters in all three terminals, which are open 24 hours. However, reviews for the location are mixed, with some customers reporting issues with extra charges and poor car maintenance.
| Characteristics | Values |
|---|---|
| Location | Orlando International Airport (MCO) |
| Terminals | A, B, and C |
| Rental Car Return | Available in all 3 terminals |
| After-hour returns | Accepted |
| Counter Location | Level 1 (Terminals A and B), Level 2 (Terminal C) |
| Vehicle Retrieval | Level 2 in the garage (Terminals A, B, and C) |
| Pick-up service | Available with advance reservation |
| Pick-up distance | Varies by location |
| Pick-up time | At least 24 hours before the desired rental time |
| Pick-up arrangements | Made by calling the rental location |
| Pick-up information required | Precise address, exact time of pick-up, and a phone number |
| One-way rentals | Available to 98 other locations in Florida |
| Fuel charges | Extra |
| LDW and other surcharges | Extra |
| Advance reservation | Required |
| Avis Preferred | Available |
| Avis App | Available |
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What You'll Learn
Avis Orlando Airport location and directions
Avis has a car rental service at Orlando International Airport (MCO). The rental service is conveniently located close to the airport's three terminals (A, B, and C).
If you are arriving at the airport by Brightline train, follow the signs to "Terminal A, B" after exiting the train. Then, take the escalators down and ride the tram directly to Terminal A or B.
For Terminals A and B, after collecting your luggage, follow the signs to Ground Transportation and proceed to the car rental counter on Level 1. Then, make your way to Level 2 in the garage for vehicle retrieval.
If you are arriving at Terminal C, proceed to the garage on Level 2 after collecting your luggage. Visit the Customer Service Representative at the podium in the garage for assistance.
To save time, it is important to return your rental car to the same terminal from which your flight is departing. You can do so by following the signs to your departure terminal and then looking for signs leading to Avis Rental Car Return. The Avis counters in all three terminals are open 24 hours a day, and after-hour returns are accepted.
Avis also offers a free pick-up service for customers who call their rental location at least 24 hours before their desired rental time. When calling, be prepared to provide your precise address, exact time of pick-up, and a contact number.
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Car rental process and counter location
Avis has a car rental service at Orlando International Airport (MCO). The Avis counters are located in Terminals A, B, and C and are open 24 hours.
To rent a car from Avis at Orlando Airport, it is important to add your flight number to your reservation. This will ensure that the team can have your vehicle ready for you at the correct terminal. After collecting your luggage, customers should follow the signs to Ground Transportation and proceed to the car rental counter on Level 1 of Terminals A and B, or directly to the rental car counters in Terminal C. Once you have been assigned a vehicle, you can make your way to Level 2 in the garage for vehicle retrieval in any of the terminals.
If you are arriving by Brightline train, follow the signs to "Terminal A, B" and take the escalators and tram to the correct terminal. If you are renting from Terminal C, follow the signs to "Terminal C" and then enter the parking garage and use the elevator to go down to Level 2.
Avis offers a free pick-up service, which can be used by calling the rental location directly. You must make arrangements for pick-up at least 24 hours in advance, and provide your precise address, exact time of pick-up, and a contact phone number. Please note that an off-airport Avis location cannot pick you up from the airport.
Avis also has a mobile app to make picking up your rental smoother. The app will tell you where your car is located and will provide a QR code to exit the garage.
There are some negative reviews of the Avis service at Orlando Airport, with customers reporting additional charges, poorly maintained vehicles, and unhelpful staff. However, there are also positive reviews, with some customers finding the Avis Preferred service great for checking and upgrading their rentals.
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Vehicle retrieval process
Yes, Avis has a car rental service at Orlando International Airport (MCO). Here is a detailed description of the vehicle retrieval process:
Firstly, it is important to add your flight number to your reservation. This ensures that the team at Avis can have your vehicle ready for you at the correct terminal, making the process quicker for you.
If you are arriving by the Brightline train, follow the signs to Terminal A or B, take the escalators down, and ride the tram to your terminal. If you are renting from Terminal C, follow the signs to Terminal C, and then enter the parking garage and take the elevator to Level 2.
For Terminals A and B, after collecting your luggage, follow the signs to Ground Transportation and go to the car rental counter on Level 1. Here, you will be assigned a vehicle. Then, make your way to Level 2 in the garage to retrieve your vehicle.
For Terminal C, after collecting your luggage, go to the rental car counters to be assigned a vehicle. Then, go to Level 2 in the garage to retrieve your vehicle.
You can also download the Avis app to make the process of picking up your rental smoother. Avis Preferred is a great option for frequent travellers, as it allows you to bypass the line and avoid any upselling. The app will direct you to your car and provide a QR code to exit the garage.
Additionally, Avis offers a free pick-up service. However, you must call your rental location at least 24 hours in advance to arrange this. Note that an off-airport Avis location cannot pick you up at the airport.
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Additional charges and insurance issues
Avis offers a range of additional services and products that come with extra charges. These include the option to rent a GPS device, a child safety seat, or ski racks. There are also additional charges for fuel and for returning a vehicle early.
Avis has been known to add extra charges to customers' bills without their consent. Multiple customers have complained about being charged for fuel, even when they returned the car with a full tank. There have also been instances where customers were charged extra for returning a vehicle early.
In addition to these charges, there are other fees to be aware of. These include taxes, concession recovery fees, customer facility charges, and optional items such as LDW and other surcharges.
When it comes to insurance, Avis offers a range of options, but there have been issues with customers being signed up for insurance without their consent. It is important to carefully review your rental agreement before signing to ensure you are not signed up for any insurance you did not request. Some credit cards provide insurance coverage when used to rent vehicles, so it is worth checking with your card issuer before renting.
Avis Preferred is a service that allows customers to bypass the counter and go directly to their assigned space in the garage. This service comes with a $6 charge, which is added to the rental price.
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Customer service and vehicle condition
Avis has a car rental service at Orlando International Airport, which is located right outside the terminal. The company offers a wide selection of vehicles, including minivans, SUVs, and convertibles. Avis also provides monthly rental options for those looking to explore Central Florida at their own pace.
In terms of customer service, Avis has counters in all three terminals (A, B, and C) that are open 24 hours a day. To ensure a smooth rental process, customers are advised to add their flight number to their reservation so that the Avis team can have their vehicle ready at the proper terminal. For an even faster experience, customers can sign up for Avis Preferred and use the Avis app to locate their vehicle and obtain a QR code for exiting the garage.
However, there have been some negative reviews regarding the customer service and vehicle condition at Avis Orlando Airport. Some customers have complained about unexpected additional charges, such as fuel costs and early return fees. Others have mentioned issues with staff assistance, long wait times, and difficulties reaching customer support.
To avoid any issues, customers are advised to carefully review the rental terms and conditions before finalising their reservation. It is also recommended to have a credit card or debit card ready for pre-authorisation charges, which may include an additional hold of up to $200 USD on top of the estimated rental charges.
Overall, while Avis at Orlando Airport provides convenient access to rental vehicles, there are mixed reviews regarding their customer service and vehicle condition. Customers are encouraged to weigh the benefits of their services against the potential drawbacks before making a reservation.
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Frequently asked questions
Take the tram to the main terminal, then follow the signs to the baggage claim facility on the second level. After claiming your baggage, take the escalator or elevator to the first level lobby and locate the Avis counter.
Park and lock the car, then place the completed contract and the keys in the key drop box. Remember to take your personal belongings with you.
Sign up for Avis Preferred, which allows you to skip the rental counters and go directly to the parking garage. You can also download the Avis app, which will tell you where the car is and will give you a QR code to exit the garage.
The Avis counters in Terminals A, B, and C are open 24 hours.
