Ruth Haines
The Visa Airport Companion app is designed to enhance the travel experience for eligible Visa cardholders. The app provides access to airport lounges across the globe, with bespoke privileges linked to the user's Visa card. To use the app, users must first register with an eligible Visa card. Once registered, users can discover and access lounges in airports worldwide. The app also allows users to add multiple eligible Visa cards and invite guests to the lounges for an additional fee.
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What You'll Learn
Register your eligible Visa card and add multiple cards to your account
To register your eligible Visa card and add multiple cards to your account, you will need to download the Visa Airport Companion App. This app is available on the Apple App Store and brings you luxury airport lounge access privileges in partnership with DragonPass.
Visa Airport Companion is currently available for eligible Visa cardholders with cards issued in Latin America and the Caribbean, Canada, Central Europe, the Middle East and Africa. The benefits and services available through the app may be subject to restrictions that vary by country and issuer. Please check your bank's communication to confirm if your card is eligible for the Visa Airport Companion program.
Once you have downloaded the app, you will need to register and accept the terms and conditions. At the point of payment, input your eligible Visa card, and the discount will be automatically applied. You can also add multiple eligible Visa cards to your Visa Airport Companion account. To do this, navigate to the membership page and select "Add new membership" to enter the details of your additional card. Once validated, a new membership linked to that card will be created.
You can easily switch between memberships by selecting "Switch membership" on the membership page. Each secondary cardholder must register their own account with the Visa Airport Companion App, using their personal details, including their name as per their passport and their email address.
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Enable offline access and use biometrics to access your account without internet
To enable offline access and use biometrics to access your account without internet on the Visa Airport Companion app, you must first download the app and register with your eligible Visa card. This can be done by clicking on the Sign-Up option and entering your Visa card details, including the card number, expiry date, CVV number, and country of issuance. You will also need to provide your contact information, such as your mobile number and email address.
Upon registration, you will be prompted to enable offline access. This must be completed while the app is connected to Wi-Fi or mobile data. You can also enable this feature later by going to the "'Account' section of the app and selecting 'Security'".
Once offline access is enabled, you will be able to view your membership details and access your account using your device's biometrics, such as facial recognition or fingerprint scanning, even when you do not have an internet connection. This can be done by confirming your identity with your biometrics when prompted on the login page.
Please note that lounge access is subject to availability on the day of your travel, and you may need to check the app for alternative lounges if the one you selected is at capacity.
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Use the app to discover and access airport lounges
The Visa Airport Companion app is designed to elevate the airport experience for eligible Visa cardholders. The app provides access to over 1,200 airport lounges worldwide, in partnership with DragonPass.
To discover and access these lounges, users must first download the Visa Airport Companion app on their smartphone. The app is available for both iOS and Android users and can be found on the App Store or Play Market. Once downloaded, users can register their eligible Visa card details. It is important to note that registration must be completed via the app before accessing any lounges. This process can be done anywhere with an internet connection, and users are encouraged to register before arriving at the lounge for a seamless entry experience.
Upon successful registration, users can explore the curated selection of lounges available at their global airport destinations. The app provides the latest information on all airport lounge access, along with bespoke privileges linked to the user's Visa card. Lounge access is subject to availability, and if a lounge is at full capacity, users can conveniently check the app for alternative lounges.
To enter a lounge, users must present their digital membership or scan the QR code from the app at the reception desk. This QR code is essential for lounge staff to verify the user's identity and grant entry. It is recommended to keep the app easily accessible on the smartphone's home screen for convenience. With the Visa Airport Companion app, users can enjoy a seamless and comfortable airport experience, making their travels more enjoyable and relaxing.
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Invite guests to the airport lounges for an additional fee
You can invite guests to airport lounges for an additional fee. To do this, you must first download the Visa Airport Companion App and register with your eligible Visa card. You can then navigate to the membership page and select 'Add new membership' to enter the details of your guest's Visa card. Each guest must register their own account with the app, using their personal details, including their name as per their passport and their email address.
Please note that lounge access is subject to availability on the day of travel. If the lounge is at capacity, you can check the app for alternative lounges. To gain access to the lounge, the name on the app profile must match the identity of the cardholder. You can enable offline access through your device's biometrics, which must be completed while the app is connected to Wi-Fi or mobile data.
The Visa Airport Companion App is available to Visa cardholders with eligible cards issued in Latin America and the Caribbean, Canada, Central Europe, the Middle East, and Africa. With the app, you can discover a curated selection of lounges across global airport destinations, complete with bespoke privileges linked to your Visa card.
To summarise, you can invite guests to airport lounges by registering their eligible Visa card on the app and ensuring they have their own account with their personal details. Lounge access is subject to availability, and the name on the app profile must match the cardholder's identity.
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Book transport to and from the airport
To book transport to and from the airport using the Visa Airport Companion app, you must first ensure that you have an eligible Visa card. The app is available to Visa cardholders with eligible cards issued in Latin America and the Caribbean, Canada, Central Europe, the Middle East, and Africa. Check with your bank to confirm if your card is eligible for the Visa Airport Companion program.
Next, download the Visa Airport Companion app on your smartphone. The app is available on the Apple App Store and likely on other major app stores as well. Once you have downloaded the app, register with your eligible Visa card and personal details, including your name as per your passport and your email address.
After registering, you can use the app to discover and book transport to and from the airport. The app provides access to a range of airport amenities and services, including airport transportation services. Keep in mind that the specific features and benefits may vary by country, so refer to the Terms and Conditions applicable to your region for specific details.
Additionally, the Visa Airport Companion app offers access to global airport lounges, restaurant and retail discounts, private Wi-Fi networks, and more. You can also manage multiple Visa card memberships within one account and track your lounge access privileges and usage history.
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Frequently asked questions
First, download the Visa Airport Companion app and register with your eligible Visa card. Then, discover a curated selection of lounges across global airport destinations, complete with bespoke privileges linked to your Visa card.
Yes, you are welcome to bring guests to the lounges. If you do not have complimentary guest visits, you can invite guests for an additional fee, which will be charged to your registered Visa card.
No, you won't be able to access lounges using your physical Visa card. To enjoy lounge access, please register on the Visa Airport Companion App prior to your visit.
