Ruth Haines
LoungeKey is a service that provides access to airport lounges around the world. It is offered as a benefit to eligible customers of certain banks, allowing them to enter airport lounges regardless of their airline or class of travel. LoungeKey has a network of over 1,100 lounges in more than 700 airports globally, and the specific features and services available can vary depending on the location. To use LoungeKey, individuals must register for an online account and present either their eligible bank card or a digital lounge access code upon arrival at the lounge.
| Characteristics | Values |
|---|---|
| How to access | Present your eligible Mastercard and mention LoungeKey to the lounge staff or present your digital lounge access code after registering for an online account |
| Lounge availability | Not all airports have a participating lounge. Use the programme website or app to search for and find a participating lounge |
| Lounge features | Lounges offer free food, drinks, alcohol, WiFi, charging ports, and entertainment like TV, newspapers and magazines |
| Lounge restrictions | Each lounge will have its own restrictions on the length of time that you are able to stay. Where a time limit is imposed, it may be possible to re-enter the lounge after the initial period has expired. This will be at the discretion of the lounge and may require an additional LoungeKey pass voucher |
| Lounge access for children | Where children are not granted complimentary access by a particular lounge, each child will need their own LoungeKey Pass |
| Lounge access for guests | Additional guests must be in receipt of their own LoungeKey Pass or alternative means of access to enter the lounge. A fee of USD 32 per visit will be charged directly to your card |
| LoungeKey membership | LoungeKey is a benefit offered to eligible customers of certain banks. In Australia, eligible cards include BankWest and HSBC credit cards |
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What You'll Learn
Using the LoungeKey app to find and access airport lounges
LoungeKey is a benefit offered to eligible customers of certain banks. Lounge Key members can get into airport lounges globally, where they can enjoy complimentary food, drinks, alcohol, Wi-Fi, charging ports, and entertainment like TV, newspapers, and magazines. LoungeKey has over 1,100 lounges globally, in over 700 airports.
To use the LoungeKey app to find and access airport lounges, follow these steps:
First, check if your bank offers LoungeKey as a benefit. In Australia, for example, eligible cards from BankWest and HSBC include LoungeKey access. If you are eligible, download the LoungeKey app.
Once you have the app, create a LoungeKey account and log in. You can then use the app to see your visits and find the nearest LoungeKey lounge when travelling. The app will provide you with a list of lounges available at any airport. Simply click on the lounge you want and read the fine print, as some lounges may charge you after a certain amount of time. You can also use the app to see your balance, transactions, and invoices.
To access a lounge, present your eligible bank card to the lounge staff and mention LoungeKey. Alternatively, you can present your digital lounge access code, which you can access after registering for an online account, either on the website or app. Some lounges may also accept a QR code, which you can find on the app. Please note that lounges do not have the ability to check if you are a valid customer without swiping your bank card, so you may be required to swipe your payment card and complete authentication as part of your entry.
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Using a Mastercard to access airport lounges
Mastercard has partnered with LoungeKey to offer eligible cardholders a new and innovative programme that transforms the airport experience. With LoungeKey, Mastercard cardholders can access over 1,600 lounges in more than 400 airports worldwide, regardless of their airline, frequent flyer membership, or class of ticket. This benefit is enabled through eligible Mastercard payment cards and is valid until the card is cancelled or expires.
To take advantage of this programme, cardholders must register for a Mastercard Airport Experiences account provided by LoungeKey. This can be done by visiting the Mastercard Airport Experiences provided by LoungeKey website or app homepage and clicking on the "Register Now" button. Once registered, cardholders can access their digital lounge access code through their online account. This code, along with an eligible Mastercard, can be presented to lounge staff to gain entry to participating lounges. Alternatively, cardholders can simply present their eligible Mastercard and mention LoungeKey to the lounge staff.
It is important to note that not all airports have participating lounges, so cardholders should use the programme's website or app to search for and find a participating lounge in their location. Lounge information, including location directions, can be found in the "Lounge Details" section of the website or app. Additionally, cardholders can allow Mastercard Airport Experiences provided by LoungeKey to access their location to receive information about the lounges or offers closest to them.
Mastercard cardholders can also access various benefits and offers through the LoungeKey programme, including unique experiences and offers in dining, spa, and retail outlets. To redeem these offers, cardholders should present the offer QR code to the merchant and confirm that they wish to access the offer using LoungeKey. If issues arise, cardholders can contact the LoungeKey Customer Service team through the Help section of the website or app.
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LoungeKey's Single Use Pass
LoungeKey is a benefit offered to eligible customers of certain banks. Lounge Key members can get into airport lounges in various locations in Australia and globally. Lounges offer complimentary food, drinks, and alcohol, as well as WiFi, charging ports, and entertainment like TV, newspapers, and magazines. Lounge Key is offered as a card benefit for some bank debit or credit card holders. In Australia, for example, eligible BankWest and HSBC credit cardholders can get Lounge Key access.
The LoungeKey Single Use Pass provides access to airport lounges without the need to pre-book. However, access will be granted in line with the lounge's own conditions of entry. To use the pass, you must present your voucher or QR code to the lounge staff, and they will verify eligibility by checking the means of access visually and then electronically recording it. The pass is valid for the person named on the voucher only, and additional guests must have their own pass or alternative means of access.
To locate a LoungeKey lounge, you can use the Lounge Finder on the LoungeKey website or app. You can also contact your LoungeKey Pass issuer to confirm whether the voucher can be used at a particular lounge. When visiting a lounge, it is important to bring a valid boarding pass and any additional identification that the lounge may require, such as a passport, national identity card, or driver's license.
It is worth noting that LoungeKey passes are subject to the lounge's behavioural standards and consumption charges. Each lounge will have its own restrictions on the length of time you can stay, and re-entry after the initial period may be at the lounge's discretion and may require an additional pass.
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LoungeKey's eligibility and conditions of entry
LoungeKey provides access to over 1,500 airport lounges worldwide, regardless of the airline or class of travel. The LoungeKey Pass does not act as a reservation, and each lounge on the program has its own conditions of entry.
To be granted access to a lounge, you must possess:
- A valid LoungeKey Pass (Means of Access)
- A valid boarding pass
- Any additional identification that the lounge may require (e.g. passport, national identity card, or driving license)
Please note that a photograph of your Means of Access will not be accepted as a substitute. Each lounge will have its own restrictions on the length of time you are able to stay, and it is the customer's responsibility to check the relevant entry requirements for their destination.
LoungeKey is not liable for any loss suffered by the customer where a lounge has refused admission due to non-compliance with the terms and conditions.
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LoungeKey's membership and costs
LoungeKey is an airport lounge service offered to eligible cardholders of selected credit cards. LoungeKey membership is included as a benefit for some bank debit or credit card holders. The specific benefits and rewards vary depending on the bank and the card. For example, in Australia, BankWest offers Lounge Key access for 10 visits annually with an eligible card, while HSBC offers 2 visits annually.
If your card does not offer LoungeKey access, you can apply for a card that includes LoungeKey membership through your bank. Alternatively, you can consider other options such as the Priority Pass or the Dragon Pass, which are offered by some banks as card benefits or can be purchased directly with an annual fee.
To activate your LoungeKey membership, you need to download the Lounge Key app and sign in. Your membership should be ready within 30 days. When visiting a lounge, you will need to swipe your physical card that offers LoungeKey benefits to check your eligibility for entry. LoungeKey recommends uploading a digital card to your account for quicker access, but it is advised to always carry the physical card as well.
The LoungeKey app allows you to view your visits, find nearby LoungeKey lounges when travelling, and access your digital membership card. It is important to note that LoungeKey only provides access to lounges within the LoungeKey program, and each lounge has its own restrictions on the length of time you can stay.
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Frequently asked questions
You can access a lounge by presenting your eligible Mastercard and mentioning LoungeKey to the lounge staff. Alternatively, you can present your digital lounge access code, which is available after registering for an online account on the LoungeKey website or app.
No, the LoungeKey Pass provides access to the lounges on the program without the need to pre-book. However, access will be granted in line with the lounge's own conditions of entry, which you can check on the LoungeKey app.
Yes, but additional guests must be in receipt of their own LoungeKey Pass or alternative means of access to enter the lounge. There is a $32 fee per additional guest.
