Ruth Haines
The Tourist Refund Scheme (TRS) is a part of the Australian tax system that allows travellers to claim a refund on the Goods and Services Tax (GST) and Wine Equalisation Tax (WET) they have paid on certain goods purchased in Australia. The TRS is open to all overseas visitors and Australian residents, except for operating air crew. To make a claim, travellers must wear or carry the goods as hand luggage and present them, along with their tax invoice, passport, and international boarding pass, to the TRS office. To speed up the process, travellers can use the TRS mobile and web applications to lodge their claims and receive a QR code to be scanned at the TRS facility.
| Characteristics | Values |
|---|---|
| Scheme Name | Tourist Refund Scheme (TRS) |
| Eligible Individuals | Australian residents and overseas visitors |
| Ineligible Individuals | Operating air crew |
| Eligible Goods | Goods and Services Tax (GST) and Wine Equalisation Tax (WET) |
| Minimum Purchase Amount | AU$300 or more (including GST) from a single business |
| Time Limit | Goods purchased no more than 60 days before departure |
| Carrying Goods | Wear or carry the goods as hand luggage |
| Inspection | Goods must be inspected by Australian Border Force (ABF) officers |
| Documentation | Tax invoice, passport, and international boarding pass |
| Submission | Submit the claim at the TRS location at the airport |
| Faster Processing | Use the ABF mobile and web TRS applications to generate a QR code |
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What You'll Learn
The Tourist Refund Scheme (TRS)
To be eligible for a refund, you must wear or carry the goods as hand luggage and present them for inspection by the Australian Border Force (ABF) officers. If your goods include powders, liquids, aerosols, or gels that need to be checked in, or if they are oversized, you must take them to the ABF office for verification before checking in your luggage. You can locate the ABF office in the T1 or T2 International terminal.
Your purchases must be AU$300.00 or more (including GST) in a single store. You can speed up the refund process by using the ABF mobile and web TRS applications to lodge your claim. Simply enter your travel information and the details of the goods you are claiming, and choose your preferred method for receiving the refund. Your information will be stored in a QR code, which you must present, along with your purchased goods and original tax invoices, at the airport.
After submitting your claim, you must still present your QR code to an ABF officer for scanning and present your purchased goods and original tax invoices at the TRS office. Refunds for liquids, aerosols, gels, and oversized items are made at the TRS booth using your receipts.
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How to lodge a TRS claim
The Tourist Refund Scheme (TRS) is part of the Australian tax system, allowing travellers to claim a refund of the goods and services tax (GST) and wine equalisation tax (WET) on goods bought in Australia and then taken out of the country. TRS is open to all overseas visitors and Australian residents, except for operating air crew.
- Before checking in your luggage, take any powders, liquids, aerosols, gels, or oversized items (such as golf clubs) that you are unable to carry on board to the Australian Border Force Office for verification. This office is located on the Arrivals Level of the T1 International terminal.
- After checking in for your flight, go through Passport Control and Security.
- Make your way to the TRS office at least 90 minutes before your flight's departure. The office is located to the right of the Heinemann Duty Free entrance.
- Present your TRS claim code, which can be generated through the TRS mobile or web application, to the officer at the TRS facility. This code will be stored in a QR code, which can be scanned to save time.
- If the TRS counters are closed, you may submit your claim by filling out a form and dropping it into the dropbox located at the departures office.
- Ensure you have your boarding pass and the goods you are claiming a refund for ready to be inspected by an Australian Border Force (ABF) officer.
Please note that there are certain conditions and eligibility requirements for TRS claims. For example, the tax invoices for ABN are not eligible for a refund if they total less than $300 AUD.
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TRS eligibility requirements
The Tourist Refund Scheme (TRS) allows visitors to Australia to claim a refund on Goods and Services Tax (GST) and Wine Equalisation Tax (WET) on certain goods bought in the country. Here are the eligibility requirements for the TRS:
Spend a minimum of AUD$300
You must have spent a minimum of AUD$300 (including GST) in a single store within 60 days of departure. The invoices for ABN are not eligible for a refund because they total less than $300.
Present original tax invoices
You must be able to present the original tax invoice or receipt for the goods. The tax invoices for $1,000 or more must show your name as it appears in your passport.
Time restrictions
You must not be claiming within 30 minutes of your scheduled departure. You also cannot claim a refund after you have left Australia.
Prohibited items
There are several items that do not qualify for the refund scheme. These include alcohol (beer, brandy, fortified wines, spirits), goods prohibited on aircrafts for safety reasons, and partially or wholly consumed goods. GST-free goods such as medications, baby food/formula, sunscreen, medical appliances and prescription lenses are also excluded.
Who can claim
TRS is open to all overseas visitors and Australian residents, excluding operating air crew.
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TRS claim code
The Tourist Refund Scheme (TRS) is part of the Australian Government tax system. It allows travellers to claim a refund of the goods and services tax (GST) and wine equalisation tax (WET) on goods bought in Australia and then taken out of the country. TRS is open to all overseas visitors and Australian residents, except for operating air crew.
To make a TRS claim, you must present your claim code at the TRS facility at your port of departure. You can generate this code by using the TRS mobile application. The app will allow you to enter the information required to lodge a TRS claim, and it will save this information to your mobile device. Once you have finished entering your information, it will be stored in a QR code—the TRS Claim Code. You must present this code at the TRS location at the airport on the day you depart from Australia. Presenting the code may allow your claim to be processed faster as your claim information is pre-filled.
If you are unable to present your claim code, your claim will be processed manually. However, your claim may be rejected if you cannot present the required items for inspection when requested by an Australian Border Force (ABF) officer. These items include your boarding pass and the goods, which must be worn or carried as hand luggage unless they are oversized or restricted liquids, aerosols, gels, or powders.
Please note that you bear sole responsibility for the security of the TRS claim code and its data.
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TRS locations
The Tourist Refund Scheme (TRS) is part of the Australian tax system, allowing travellers to claim a refund of the goods and services tax (GST) and wine equalisation tax (WET) on goods bought in Australia and taken out of the country. The TRS is open to all overseas visitors and Australian residents except for operating air crew.
For powders, liquids, aerosols, or gels, and/or oversized items that cannot be taken on board, travellers must take these goods to the Australian Border Force Office for verification before checking in their luggage.
Outside of Australia, the acronym TRS is also used for the Trieste Friuli Venezia Giulia Airport in Italy.
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Frequently asked questions
TRS stands for Tourist Refund Scheme. It is part of the Australian Government tax system and allows travellers to claim a refund of the Goods and Services Tax (GST) and Wine Equalisation Tax (WET) on certain goods purchased in Australia.
TRS is open to all overseas visitors and Australian residents, except for operating air crew.
To be eligible for a TRS claim, you must have spent at least AU$300 (inc. GST) at a single business or a chain of stores covered by the same Australian Business Number (ABN). The goods must be purchased no more than 60 days before departing Australia.
You must wear or carry the goods as hand luggage on your flight, excluding certain restricted items. Present the goods, along with your tax invoice, passport, and international boarding pass to the TRS office at the airport. You can speed up the process by using the ABF mobile and web TRS applications to lodge your claim before arriving at the airport.
The TRS office is located in T2 departures after customs in the main tax and duty-free store. It is operated by the Australian Border Force (ABF).
