Owais Crawford
Uber's Airport Priority Queue Access is a feature that improves your experience at the airport. Once you enter the airport waiting area, your position in the queue will be displayed on your screen. The Uber display will show you the estimated number of cars in the waiting area and your 'relative' position in the queue. The circle around the number of cars is broken into four quadrants, which fill in with blue as you move up the queue. If you receive a short trip from the airport, Uber will hold your spot in the queue.
| Characteristics | Values |
|---|---|
| How to enter the queue | Park at or to the west of the radar station |
| How to know your position in the queue | The LYFT display tells you your position in the queue. The Uber display shows the estimated number of cars in the waiting area and your 'relative' position in the queue. |
| What happens if you receive a request | If you reject or cancel a request, your spot in the queue will reset. If the rider cancels, you will not lose your spot. |
| What happens if you go offline | Airport Priority Queue Access still works if you go offline or do other trips before returning to the airport queue. |
What You'll Learn
How to check your position in the queue
When you enter the airport waiting area, your position in the queue will be displayed at the top of the screen. You can also request to see the number of drivers waiting in the queue by clicking the plane icon when you are not in the airport waiting area.
It doesn't matter how close or far you are to the requester, as long as you stay within the boundaries. If your queuing position is within the top five, you should start driving to the car park area.
If you start to see cars that arrived after you leaving before you, try putting your phone in 'airplane mode', restarting your phone, turning airplane mode off, and restarting the Uber app. This may mean you don't lose your place in the queue.
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What to do if you receive a request
If you receive a request, rejecting it or cancelling it after accepting could result in your spot in the queue resetting. However, your spot isn't lost if the rider cancels. If a rider cancels and you've already left the waiting area to pick them up, simply return to the waiting area right away and you'll get your spot back.
Your position in the queue will be displayed on top of the screen once you enter the airport waiting area. You can also request to see the number of drivers waiting in the queue by clicking the plane icon when you're not in the airport waiting area. The Uber display will show you the estimated number of cars in the waiting area and your 'relative' position in the queue. The circle around the number of cars is broken into four quadrants. As you move closer to being the 'next car out', each of those quadrants fills in with blue. If you see no bars filled in and 20 cars, you're in for a wait.
If you receive a short trip from the airport, your spot in the queue will be held. Airport Priority Queue Access still works even if you go offline or do other trips before returning to the airport queue.
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Where to park your car
When you're driving to an airport to pick up an Uber passenger, you can check your position in the queue by looking at the top of the screen once you enter the airport waiting area. You can also request to see the number of drivers waiting in the queue by clicking the plane icon when you're not in the airport waiting area. The Uber display will show you the estimated number of cars in the waiting area and your 'relative' position in the queue. The circle around the number of cars is broken into four quadrants, which fill in with blue as you move closer to being the next car out.
When you're driving to an airport, you may need to park at or to the west of the radar station. You can also get in the queue when driving by I-480 on Grayton Road, in the right lane. If your queuing position is within the top five, you should start driving to the car park area.
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How to keep your spot in the queue
To keep your spot in the queue when entering an airport queue as an Uber driver, there are several things to keep in mind. Firstly, your position in the queue will be displayed on your screen once you enter the airport waiting area. The Uber display will show you your 'relative' position in the queue, and as you move closer to being the 'next car out', each of the quadrants on the display will fill in with blue. If you see no bars filled in and a high number of cars, you can expect a long wait.
To maintain your spot, it is important to avoid rejecting or cancelling requests. Doing so may result in your spot in the queue resetting. However, if a rider cancels, you can return to the waiting area and retain your previous position. Additionally, be mindful not to log out, quit the app, restart your phone, or turn off your device, as these actions will cause you to lose your spot.
If you receive a short trip from the airport, Uber will hold your spot in the queue. This feature, known as Airport Priority Queue Access, remains active even if you go offline or take other trips before returning to the airport queue.
Finally, some drivers have shared tips for entering the queue. One suggestion is to park to the west of the radar station or drive by I-480 on Grayton Rd, staying in the right lane.
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How to get priority queue access
Uber drivers can access the Airport Priority Queue to improve their experience at the airport. Your position in the queue will be displayed on top of the screen once you enter the airport waiting area. The Uber display will show you the estimated number of cars in the waiting area and your 'relative' position in the queue. The circle around the number of cars is broken into four quadrants. As you move closer to being the 'next car out', each of those quadrants fills in with blue. If you see no bars filled in and 20 cars, you're in for a wait.
You can request to see the number of drivers waiting in the queue by clicking the plane icon when you are not in the airport waiting area. If you receive a short trip from the airport, Uber will hold your spot in the queue. Airport Priority Queue Access still works even if you go offline or do other trips before returning to the airport queue.
It seems that to get into the airport queue, you need to park at or to the west of the radar station. One driver says they get in the queue when they drive by I-480 on Grayton Rd, in the right lane.
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Frequently asked questions
The LYFT display tells you what number you are in the queue. The Uber display shows you the estimated number of cars in the waiting area and your 'relative' position in the queue. The circle around the number of cars is broken into four quadrants, which fill in with blue as you move closer to being the next car out. If you see no bars filled in and 20 cars, you're in for a wait.
It seems that you need to park at or to the west of the radar station. One Uber driver has reported that they get in the queue when they drive by I-480 on Grayton Rd. on their way to the lot, in the right lane.
When you get a short trip from the airport, Uber will hold your spot in the queue. Airport Priority Queue Access still works even if you go offline or do other trips before returning to the airport queue. If you receive a short trip request from Chek Lap Kok, you will be automatically ranked first in the queueing system once you complete the ride.
