Owais Crawford
If you need to speak to a customer service representative at Detroit Metropolitan Wayne County Airport, you can reach them by phone at +(734) 247-7678 or +(803) 850-5252. You can also fill out an online form on the airport's website, where a customer executive will be assigned to offer resolutions. If you have a family member who does not speak English, translation services are available by phone at any Airport Ambassador information booth.
| Characteristics | Values |
|---|---|
| Detroit Metro Airport customer service phone number | (734) 247-7678 |
| Detroit Metro Airport phone number | (803) 850-5252 / (734) 247-7678 |
| Detroit Metro Airport Police Department phone number | (734) 942-2222 |
| Shuttle Services phone number | (800) 642-1978 |
| Delta Air Lines customer service phone number | 800-221-1212 |
| Delta Air Lines accessibility line phone number | 404-209-3434 |
| Delta Air Lines customer service phone number for Medallion Members | Contact Us section in the Fly Delta mobile app |
| Delta Air Lines customer service phone number for SkyMiles members | SkyMiles account number |
| TSA Cares helpline phone number | 855-787-2227 |
| Detroit Metropolitan Wayne County Airport Fire Department phone number | (734) 942-3601 |
| Detroit Metropolitan Wayne County Airport Fraud, Ethics & Compliance Hotline phone number | (888) 447-8643 |
| Detroit Metropolitan Wayne County Airport Lost & Found phone number | (734) 942-3669 |
| Detroit Metropolitan Wayne County Airport Lost & Found TSA phone number | (734) 992-4946 |
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What You'll Learn
Phone: (734) 247-7678 for customer service
If you need to speak to a customer service representative at Detroit Metropolitan Wayne County Airport, you can reach them by phone at (734) 247-7678. This phone number is a direct line to the airport's customer service team, and they are available to assist with a range of inquiries and requests.
When you dial the number, you will first be connected to an automated system that will guide you through the options available. To select your preferred language, press 0. From there, you can navigate the menu by pressing the corresponding number for your query.
If you require special assistance, press 2. This option is available for those who need additional support during their time at the airport. Pressing 3 will connect you to a customer representative who can address any baggage-related inquiries. This includes lost baggage, for which Detroit Metropolitan Wayne County Airport has a dedicated phone line at (734) 992-4946.
If you are unsure which option to choose or have a unique request, you can press 4 to explore additional options. Alternatively, you can press * to be connected directly to a DTW customer executive. This option allows you to speak to a human representative who can provide personalised assistance and direct you to the relevant resources or departments.
In addition to the phone service, Detroit Metropolitan Wayne County Airport also offers an online form for customer inquiries. By visiting the official website of the Wayne County Airport, you can access the "Contact Us" section and submit your query. An assigned customer executive will then respond to your request and provide the necessary resolutions.
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Online: fill out a form on the website
To speak to customer service at Detroit Metropolitan Wayne County Airport, you can fill out an online form on the airport's website. Here is a step-by-step guide on how to do this:
- Visit the official website of Wayne County Airport: https://www.metroairport.com/
- Navigate to the homepage and locate the "Contact Us" option, which should be visible on the homepage.
- Once you click on "Contact Us," you will find the online form. Fill in all the required details in the form.
- After submitting the form, a customer service executive will be assigned to respond to your query or provide any necessary assistance.
This online form is a convenient way to reach out to the airport's customer service team and get the information or help you need. The website also provides other contact options, such as phone numbers and social media accounts, for additional support.
By offering multiple channels of communication, Detroit Metropolitan Wayne County Airport ensures that travellers can easily access the information they need and provides a seamless travel experience.
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In-person: translators and disability assistance
Detroit Metro Airport offers a range of services to ensure that all passengers and visitors can access their facilities.
For those who require translation services, Detroit Metro Airport provides translation services by phone at any Airport Ambassador information booth. Unfortunately, translators are not present in the terminals. Multilanguage Services is another translation company that provides translation and interpretation services in Detroit, including telephone interpreting, legal interpretation, and website translation.
For passengers requiring wheelchair assistance, it is recommended that you contact your airline prior to your flight. At the Detroit Metro Airport, wheelchair assistance is provided by Prospect Airport Services, located inside the lobby at ticket counter positions #1 and #2. They can assist travellers from the curb through to the aircraft. There is also a dispatch phone available off-hours that connects directly to Prospect Airport Services, and attendants are available inside the ticket lobby.
For passengers departing from the McNamara Terminal, wheelchair assistance can be requested at Door 5 on the Departures (Upper) Level. For those departing from the Evans Terminal, Door 2 is the designated drop-off point for wheelchair assistance.
Additionally, the Transportation Security Administration (TSA) provides assistance to travellers in wheelchairs, and they also offer a helpline, TSA Cares, which can be reached by phone or email. Delta Air Lines also provides wheelchair and mobility assistance, including "meet and assist" services and assistance with mobility devices.
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Phone: lost baggage on 734 992-4946
If you have lost your baggage at Detroit Airport, you can contact the lost and found by calling the Detroit Metro Airport Police Department at (734) 942-2222, option 1. You should provide as much detail as possible, including receipts, appraisals, and flight information, to avoid delays.
Alternatively, you can contact your airline directly for lost or missing baggage. You can also submit a claim if your property is lost during the screening process. Claims are investigated thoroughly, and if your claim is approved, you will receive a letter and form regarding the settlement agreement and/or payment methods. This process can take up to six months to complete.
If you are at the airport, you can also visit any Airport Ambassador information booth to access translation services by phone. These booths can help you get in touch with the relevant department regarding your lost baggage.
For general inquiries, Detroit Metropolitan Airport offers 24/7 automated assistance by calling (734) AIRPORT (247-7678). Personal assistance is also available during Airport Authority business hours, Monday to Friday, 8 a.m. to 4:30 p.m., excluding holidays.
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Phone: TSA helpline for disability assistance
If you need special assistance during screening at Detroit Airport, you can contact the TSA ahead of time. The TSA helpline for disability assistance is called TSA Cares and can be reached by calling (855) 787-2227 or by submitting an online form. It is recommended that you contact TSA Cares at least 72 hours prior to your departure.
TSA Cares provides travellers with additional assistance during the security screening process. This includes travellers with disabilities, medical conditions, or other special circumstances. For example, if you have an internal or external medical device such as a pacemaker, defibrillator, artificial knee, or metal implant, you should inform the TSA officer. Advanced Imaging Technology (AIT) can facilitate your screening and reduce the likelihood of a pat-down. It is important to note that if you have an internal medical device, you should not be screened by a walk-through metal detector.
You can also request the services of a TSA Passenger Support Specialist (PSS) by contacting TSA Cares. A PSS is a TSA officer who has received specialized training in assisting and communicating with individuals with disabilities or medical conditions. They can also assist passengers who need additional screening assistance. It is important to note that requesting PSS service does not exempt you from security screening.
If you have concerns about your screening, you can ask to speak with a supervisor or PSS at any point during the process. Service animals and their items, such as collars, harnesses, leashes, and vests, are subject to security screening. However, items necessary for the service animal's control or to indicate that it is on duty do not need to be removed for screening. Medication for service animals must undergo X-ray or inspection screening, and you should inform the TSA officer that you are carrying these items.
If you have lost an item at the security checkpoint, you can contact TSA lost and found. For items lost elsewhere in Detroit Airport, you should contact the airport authority.
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Frequently asked questions
You can reach out to the Detroit Metro Airport customer service phone number at (734) 247-7678 or (803) 850-5252. Press 0 to pick your language, then press * to speak to a customer service executive.
Translation services are available by phone at any Airport Ambassador information booth.
To report an item you've found, call the Detroit Metro Airport Police Department at (734) 942-2222, Option 1. To report lost baggage, call (734) 992-4946.
Visit the official website of Wayne County Airport and tap on the 'Contact Us' option on the homepage. Fill in the online form, and a customer executive will be assigned to offer resolutions.
