Orlando Airport: Offering Curbside Assistance?

Orlando International Airport (MCO) is Florida's busiest airport, serving 57 million passengers annually. The airport offers a range of services to ensure a seamless experience for travellers, including those with disabilities or special requirements. While curbside parking is prohibited, the airport provides designated cell phone waiting areas near each terminal for drivers awaiting passenger arrivals. Orlando Airport also offers a shuttle service, accessible facilities, and assistance for travellers with limited mobility or unique needs, such as TSA Cares and AirportAssist.com.

Orlando International Airport (MCO) has a range of accessibility features

For travellers who need to spend the night at the airport, the Hyatt Regency Orlando International, located within the airport, offers 20 accessible rooms, which can be reserved in advance. The hotel can be accessed on Level 3, between Terminals A and B. Pay phones, page phones, and emergency phones at the airport are all hearing-aid compatible and have volume control settings. Text telephones (TTY) are available in each terminal, and visual paging displays can be found in the atrium between Terminals A and B, as well as in each of the gate concourses.

Travellers who require a wheelchair or attendant during their time at the airport should know that Federal Law mandates that US-based airlines provide these upon request, without the need for proof of disability. For those needing special assistance or consideration when going through security, it is recommended to contact TSA Cares at least 72 hours before your flight. This is especially important if you will be bringing medically necessary liquids, equipment, food, or medications onto the plane in your carry-on baggage.

When it comes to pick-up and drop-off, curbside parking is prohibited at the airport. Instead, there are designated cell phone waiting areas near each terminal where drivers can wait for free for up to an hour. Once passengers are ready, drivers can proceed to the designated pick-up and drop-off areas on the departure level of each terminal. For those needing assistance with luggage, it is recommended to use the short-term parking garage located near each terminal.

For travellers seeking a seamless experience through the airport, companies like AirportAssist.com offer personalised meet-and-greet services, fast-track clearance, and assistance with transfers and baggage. These services can be especially helpful for solo travellers, large groups, or those with special needs.

Curbside pickup is available outside on the same level as baggage claim

Orlando International Airport (MCO) offers a seamless experience for travellers with its convenient curbside pickup option. If you're arriving at the airport and are looking for a ride, you can take advantage of this service that is available right outside on the same level as baggage claim. This means you won't have to go hunting for your ride or navigate through complex transportation systems.

Here's how it works: for those arriving at the airport, drivers can temporarily wait in designated cell phone waiting areas near each terminal until their passengers are ready to be picked up. These waiting areas are conveniently located on the arrivals level, making it easy for drivers to keep in touch with their passengers and ensure a swift pickup once they arrive. It's important to note that curbside parking is prohibited, so drivers can't leave their vehicles unattended and must keep the area clear for smooth traffic flow.

When your driver arrives at the curbside pickup location, they will find it on the same level as baggage claim, making it easily accessible for travellers laden with luggage. This level also houses ticketing, check-in, security, and gate access, so it's a one-stop area for all your arrival needs. The curbside pickup option is a great choice for those who prefer the convenience of a personal vehicle or ride-sharing service over public transportation.

While the airport provides clear instructions and signage for designated waiting and pickup areas, it's always a good idea to communicate with your driver beforehand to ensure they are aware of the airport's regulations and can provide a smooth and efficient pickup experience for you. Additionally, if you require any special assistance or have mobility issues, you can always request support from your airline or utilise services like Airport Assistance to make your experience even more comfortable and hassle-free.

Curbside parking is prohibited; drivers must use designated waiting areas

Orlando International Airport (MCO) is Florida's busiest airport, accommodating 57 million passengers annually. The airport has four airside terminals (A, B, C, and D), which are connected to the main terminal by a shuttle train. The main terminal is split into two sides, A and B, for airline ticketing, baggage claim, ground transportation, and parking.

Curbside parking is prohibited at Orlando International Airport. This means that drivers cannot park their vehicles at the curb to wait for passengers. Instead, there are designated cell phone waiting areas where drivers can wait until their passengers are ready to be picked up. These waiting areas are located near each terminal and are free to use for up to an hour. Once the passengers are ready, drivers can head to the designated pick-up and drop-off areas on the departure level of each terminal. It is important to note that drivers are not allowed to park or leave their vehicles unattended in these areas. If assistance with luggage is required, drivers can use the short-term parking garage located near each terminal.

The cell phone waiting lots are located at 8730 Jeff Fuqua Blvd. North and 10546 Jeff Fuqua Blvd. South, opposite parking garage C. These lots provide a convenient and free option for drivers waiting to pick up passengers. However, drivers are not permitted to leave their vehicles unattended in these lots.

For those arriving at the airport, the baggage claim area is located on Level 6, and passengers can then head directly outside on the same level for curbside pickup or to Level 1 for ground transportation. The airport's website provides detailed information on various transportation options, including car rental companies, trains, buses, shuttles, and the Orlando public bus system, Lynx.

Orlando Airport Assistance (MCO) provides personalised meet and greet services

If you're travelling with an elderly family member or someone who requires special assistance, Orlando Airport Assistance can help. They offer services that enable you to save time that would have otherwise been spent waiting in long lines or trying to navigate a large airport. Their services are available for those travelling for business or leisure and can be pre-scheduled or arranged in emergencies.

For those with hearing difficulties, text telephones (TTY) are available in each terminal, and visual paging displays can be found in the atrium between Terminals A and B and in each of the gate concourses. In Terminal C, these displays can be found in the main lobby, the Palm Court, and gate concourses. Additionally, pay phones, page phones, and emergency phones are all compatible with hearing aids and have volume control settings.

If you require special assistance or consideration while going through security, it is recommended to contact TSA Cares a minimum of 72 hours before your flight. They can assist with bringing medically necessary liquids, equipment, food, or medications in your carry-on bag. It is also important to note that federal law requires airlines operating in the United States to provide a wheelchair and attendant for any passenger who requests it, without requiring proof of disability.

Orlando Airport Assistance can also help with language barriers. They can arrange for a greeter who speaks the language you are comfortable with, making your transit experience much smoother. This service is especially useful for those transiting through airports with large terminals and time-consuming procedures.

Overall, Orlando Airport Assistance (MCO) is dedicated to providing a personalised and efficient experience for travellers, ensuring that your time at Orlando Airport is comfortable and stress-free.

Shuttle services are available to/from the airport, including to popular tourist spots

Orlando International Airport (MCO) offers a range of shuttle services to and from the airport, providing travellers with a convenient and affordable travel option. These shuttle services are an excellent way to get to popular tourist spots and other destinations without the hassle of driving and parking. Here is a detailed overview of the shuttle services available:

Ground Transportation and Shuttles

Orlando International Airport provides a variety of ground transportation options, including shuttle services to popular tourist destinations. The airport's website offers a comprehensive list of shuttle companies, along with their contact information and pick-up/drop-off locations. These shuttles can take you to sought-after locations like Port Canaveral, Daytona Beach, and Tampa. Fares vary depending on your chosen destination.

Airport Shuttles

For a more affordable travel option, the airport shuttle service operates 24/7 and connects the airport to well-known attractions such as Walt Disney World, Universal Orlando, and International Drive. The shuttle pick-up area is conveniently located on the A-side of the terminal on the ground transportation level. Fares vary depending on your destination.

Hotel Shuttles

Some hotels near the airport, such as the Hampton Inn & Suites Orlando Airport at Gateway Village, provide complimentary airport shuttle services for their guests. This can be a convenient option if you plan to stay at a hotel offering this amenity.

Private Shuttle Services

Private shuttle companies like Groome Transportation offer a safe and reliable way to travel between the airport and various locations in and around Orlando. They provide shared ride airport shuttles that operate 24/7, ensuring a flexible schedule for travellers. Groome Transportation picks up and drops off passengers right outside their terminals, adding convenience and comfort to your journey.

Airport Assistance Services

For those seeking a more personalised experience, companies like AirportAssist.com offer professional assistance at Orlando Airport. Their services include meet-and-greet, fast-track clearance, and help with transfers and baggage. This type of assistance can be especially beneficial for travellers with specific needs or language barriers.

In summary, Orlando International Airport offers a wide range of shuttle services catering to different needs and destinations. Whether you're visiting popular tourist spots or simply need a convenient way to get to and from the airport, these shuttle options provide a safe, flexible, and cost-effective solution.

Frequently asked questions