Lois Larson
Jetstar offers a variety of ways to obtain your boarding pass. You can either check in online or at the airport. If you check in online, you may be able to use a mobile boarding pass that you can save to your phone's Wallet or Passbook app, depending on your booking type and departure location. You can also print your boarding pass at home after checking in online, if you're eligible. If you are unable to check in online, you can get your boarding pass at the airport. You can either print your boarding pass at an airport kiosk or get a physical copy from the check-in counter.
| Characteristics | Values |
|---|---|
| Get a boarding pass online | Yes, for some flights |
| Get a boarding pass at the airport | Yes, for some flights |
| Print a boarding pass at the airport | Yes, at an airport kiosk for some flights |
| Mobile boarding pass | Yes, for some flights |
| Boarding pass upon check-in at the airport counter | Yes |
| Straight to gate boarding | Yes, for some flights |
| Check-in counter to present identification | Yes, for some flights |
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What You'll Learn
Online check-in
If you have carry-on baggage, you can check in online, get your boarding pass, and go straight to the boarding gate. If you have checked baggage, you will need to check in online, get your boarding pass, and then drop off your baggage at the Jetstar bag drop before the bag drop closes.
If you are travelling on selected international services on Jetstar Asia (3K-coded) flights within Asia, selected Jetstar Japan (GK) flights, and Jetstar Airways (JQ) flights from Narita, you may be eligible for straight-to-gate boarding. This means that you can head straight to the boarding gate when you arrive at the airport with your printed PDF or mobile boarding pass.
You may be able to use mobile boarding passes on domestic services on Jetstar Airways (JQ) and Jetstar Japan (GK), and select Jetstar Asia (3K) flights to and from Singapore.
If you are flying domestically from an international terminal, you will need to visit the check-in counter to present identification and collect your boarding pass before check-in closes.
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Mobile boarding passes
If you are travelling on selected international services on Jetstar Asia (3K-coded) flights within Asia, selected Jetstar Japan (GK) flights, and Jetstar Airways (JQ) flights from Narita, you may be eligible for straight-to-gate boarding. This means you can go straight to the boarding gate when you arrive at the airport with your mobile boarding pass.
You can download your mobile boarding pass to your phone's Wallet or Passbook app. To do this, you will need to check in online. If you need to download your boarding pass again, go to online check-in and enter your name and booking reference to view, save, download, or print your boarding pass. You must save the boarding pass to your Apple Wallet on iOS, Google Wallet, or WalletPasses on Android. Jetstar cannot accept boarding passes from any other apps.
If you are flying without checked baggage, you can go straight to the boarding gate and present your mobile boarding pass ready to be scanned when you board. If you have checked baggage, you will need to scan your mobile boarding pass at an airport kiosk. If kiosks are not available, you can drop your checked baggage at the check-in counter. At the kiosk, print your bag tags and attach them to the correct bags before dropping them off at the bag drop.
If your phone screen is cracked or loses power, you can ask the airport team for a printed boarding pass.
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Printing at airport kiosks
Jetstar offers a convenient way to obtain your boarding pass at the airport through the use of airport kiosks. These kiosks are available at various locations within the airport and provide a quick and efficient way to retrieve your boarding pass. Here is a step-by-step guide to printing your boarding pass at airport kiosks:
Locating the Kiosks
Firstly, you need to locate the airport kiosks. These are usually positioned in easily accessible areas within the airport terminal. Look for designated check-in areas or kiosks with the Jetstar logo. If you are unsure, airport signage or information desks can provide guidance on the exact location of the kiosks.
Initiating the Process
Once you have located a kiosk, you can begin the process of printing your boarding pass. Start by scanning any relevant documentation, such as your confirmation email or mobile boarding pass. Alternatively, you may be prompted to enter your booking reference and personal details to initiate the process.
Printing Your Boarding Pass
After the kiosk has retrieved your booking information, you will be able to print your boarding pass. Review the details on the screen to ensure they are correct, including your name, flight details, and seat number. If everything is in order, proceed to print your boarding pass. Some kiosks may also allow you to print bag tags simultaneously, so be sure to take advantage of this option if available.
Collecting Your Boarding Pass
Once the printing is complete, collect your boarding pass and any bag tags from the kiosk. Ensure that the printed documents are clear and legible. Carefully review all the details on your boarding pass to confirm their accuracy. If there are any discrepancies or issues, seek assistance from a Jetstar airport team member.
Additional Considerations
It is important to note that the availability of printing at airport kiosks may vary depending on your departure location and the specific policies of Jetstar in that region. For example, for all domestic and international flights departing from Japan, passengers cannot reprint a boarding pass at an airport kiosk and must seek assistance from a Jetstar team member. Additionally, if you are travelling on selected international services, you may be eligible for straight-to-gate boarding, where a printed or mobile boarding pass is required before proceeding to the boarding gate.
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Bag tags
If you are travelling on Jetstar Airways (JQ) domestic flights within Australia or New Zealand, you can use a mobile boarding pass. On the other hand, if you prefer a printed boarding pass, you can get it at the airport. For domestic travel within Australia, New Zealand, and Japan, you can check in online and download your boarding pass. If needed, you can print your boarding pass and any bag tags at an airport kiosk.
If you are travelling on selected international services on Jetstar Asia (3K-coded) flights within Asia, selected Jetstar Japan (GK) flights, and Jetstar Airways (JQ) flights from Narita, you may be eligible for straight-to-gate boarding. This means you can head straight to the boarding gate when you arrive at the airport with your printed PDF or mobile boarding pass.
If you are travelling on Jetstar Airways (JQ) domestic flights within Australia or New Zealand and have checked baggage, you will need to scan your mobile boarding pass at a bag tag kiosk to print your bag tags. Attach the tag to the side of your bag and proceed to the bag drop area. If you have multiple bags to check in, put a tag on each bag.
If you are travelling on Jetstar Asia (3K) flights from Singapore and have checked in online, you can print your boarding pass and bag tags at an airport kiosk.
If you are travelling on Jetstar Airways (JQ) domestic flights within Australia or New Zealand and are travelling with carry-on baggage only, you can check in online and download your mobile boarding pass. Then, save your mobile boarding pass to Apple Wallet, Google Wallet, or WalletPasses. After that, head straight to the boarding gate and present your mobile boarding pass ready to scan when you board.
Remember, even if you've checked in online, you'll still need to drop off your bags and be at the boarding gate on time. If you don't check in or get to the boarding gate before a flight closes, you won't be able to board your flight, and you may lose your fare in full.
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Check-in deadlines
Domestic Flights
For domestic flights within Australia, New Zealand, and Japan, online check-in is available from 28 days up to one hour before the flight's departure. However, it is recommended that passengers drop off their baggage at the Jetstar baggage drop at least 45 minutes before departure, as baggage acceptance closes 30 minutes before the scheduled departure time.
International Flights
Online check-in for international flights operated by Jetstar Airways (JQ) opens 48 hours before departure and closes one hour before the scheduled departure. For Jetstar Asia (3K) and Jetstar Japan (GK) international flights, online check-in opens 48 hours before departure and closes two hours before the scheduled departure.
Airport Check-in
If you are checking in at the airport, deadlines vary depending on the departure terminal. For flights departing from Australian domestic terminals, check-in closes 30 minutes before the scheduled departure time. For intra-Asia flights operated by Jetstar Asia (3K) or Valuair (VF), check-in closes 40 minutes before departure. For flights departing from international terminals, check-in deadlines vary. For Jetstar (JQ) flights, check-in closes one hour before departure, while for Jetstar (JQ) flights departing from international terminals, check-in closes three hours before departure.
Boarding Gate Deadlines
In addition to check-in deadlines, passengers should also be mindful of boarding gate deadlines. For Jetstar (JQ) flights departing from Australian domestic terminals, passengers must be at the boarding gate at least 25 minutes before the scheduled departure time. For intra-Asia flights operated by Jetstar Asia (3K) or Valuair (VF), the minimum time is 15 minutes before departure. For flights departing from international terminals, the deadline is 40 minutes before the scheduled departure time.
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Frequently asked questions
Yes, you can print your boarding pass at the airport. If you are travelling on selected international services on Jetstar Asia (3K-coded) flights within Asia, selected Jetstar Japan (GK) flights, or Jetstar Airways (JQ) flights from Narita, you may be eligible for straight-to-gate boarding. This means you can go straight to the boarding gate and present a printed PDF or mobile boarding pass.
You can get your boarding pass at the check-in counter at the airport. You can also print your boarding pass at an airport kiosk for most Jetstar Asia (3K) flights from Singapore if you have checked in online.
If you have saved your mobile boarding pass but are unable to access it on the day, present your ID to a Jetstar airport team member to get a printed boarding pass.
Yes, you can get a printed boarding pass at the airport even if you have already checked in online. However, for all domestic and international flights departing from Japan, if you have already selected your boarding pass, you cannot reprint it at an airport kiosk. In this case, you will need to see a Jetstar team member for assistance.
