Jazmin Li
Auckland Airport is the largest and busiest airport in New Zealand, with over 12,000 employees. The airport has two terminals: a domestic terminal and an international terminal. The international terminal is open 24/7, while the domestic terminal operates from 4:30 am-11 pm on weekdays and 5 am-11 pm on weekends. The airport offers various facilities and services for passengers, including currency exchange, duty-free shopping, dining options, and a smoking area. Auckland Airport also provides a terminal transfer service, allowing passengers to move between the domestic and international terminals. The airport has implemented security measures and travel requirements, especially in the wake of the COVID-19 pandemic, to ensure the safety of its passengers and comply with New Zealand government regulations.
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What You'll Learn
International arrival requirements
All travellers arriving in New Zealand must complete a New Zealand Traveller Declaration before arrival. This free digital form collects customs, immigration, and biosecurity information and can be filled out online or via the NZTD app. It is recommended that travellers complete the form at least 24 hours before their journey to New Zealand. Passengers transiting through New Zealand do not need to complete a declaration.
Upon arrival at Auckland Airport, passengers must collect their luggage and proceed to biosecurity screening. Travellers should be cautious about travelling to countries with serious measles outbreaks if they have not been immunised. An up-to-date list of countries with measles outbreaks can be found on the Centers for Disease Control and Prevention website.
For travellers with a connecting flight, they will need to go to the International Transfer point on the arrivals level of the terminal. They will undergo security screening before boarding their next flight. Restrictions apply to liquids, aerosols, and gels, and these items may be confiscated.
Travellers entering New Zealand should be aware of the following regulations:
- A one-week stand-down period is required for travellers arriving from countries with Foot and Mouth disease before they can visit a New Zealand farm or contact susceptible animals.
- A Convention on International Trade in Endangered Species (CITES) permit is required to bring certain animal and plant items into New Zealand.
- Travellers must declare if they are carrying NZ$10,000 or more in cash or foreign currency equivalent.
In addition, travellers should check the specific requirements for their destination country, as well as their airline's travel requirements, including COVID-19 pre-departure tests.
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Transport and parking
Auckland Airport offers a range of transport and parking services for passengers and visitors. The airport has both domestic and international terminals, with the international terminal open 24 hours a day, while the domestic terminal operates from 4:30 am to 11 pm on weekdays and 5 am to 11 pm on weekends.
For those dropping off or picking up travellers, there are designated drop-off and pick-up zones at both terminals. At the international terminal, the drop-off and pick-up area is located in the middle lane of the ground floor of the Transport Hub. The Wait Zone, located minutes from both terminals, offers over 50 free parking spaces for up to 30 minutes. At the domestic terminal, there is a designated drop-off and pick-up zone on the forecourt, with blue and red zones for easy passenger-driver connection.
Parking options at Auckland Airport include short-stay and long-stay car parks. P180 short-stay parking on level 1 offers free parking for the first 10 minutes, while Car Park D, a 7-10 minute walk from the terminal, provides covered and uncovered parking options for pick-up and drop-off.
The airport also provides a free Terminal Transfer Bus service for passengers travelling between the domestic and international terminals. The journey between the terminals takes approximately 10 to 15 minutes on foot. Additionally, a concierge service is available to assist passengers with their luggage and escort them through the airport. This service must be booked in advance, and payment is required at the time of booking.
Auckland Airport offers a range of facilities for arriving and departing passengers, including currency exchange, duty-free shopping, and dining options. The airport also provides essential services such as parent rooms, water bottle refilling stations, and smoking areas.
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In-airport services
Auckland Airport offers a range of in-airport services to ensure a pleasant and convenient experience for its passengers. Here are some of the key services available:
Concierge and Escort Services
Auckland Airport provides concierge services to assist passengers with their travel needs. The concierge will meet passengers at a designated drop-off point and escort them through to the check-in zone, assisting with luggage if a porter service has been added. For international to domestic connections, a concierge will be awaiting passengers' arrival to guide them to their next destination. These services can be booked online, and payment must be made in advance.
Terminal Transfer Services
The airport offers a free Terminal Transfer Bus service for passengers travelling between the international and domestic terminals. The walking time between the terminals is approximately 10 to 15 minutes.
Medical and Healthcare Services
The Airport Doctors provide full medical and healthcare services at the Airport Shopping Centre, which is open from 8 am to 6 pm on weekdays and 9 am to 1 pm on Saturdays. It is closed on Sundays and public holidays.
Foreign Exchange and ATMs
Global Exchange has multiple branches across Auckland International Airport, offering foreign exchange services to ensure passengers have the right currency for their travels. Additionally, Automatic Teller Machines (ATMs) are available throughout the international and domestic terminals, accepting major credit and debit cards.
Duty-Free Shopping and Luggage Storage
Passengers can take advantage of duty-free shopping at the airport and utilise the convenient pick-up on arrival service, allowing them to collect their purchases upon their return to Auckland Airport. The airport also provides luggage storage, wrapping, and assistance with excess baggage.
VIP Lounges
VIP lounges are available at the international terminal for eligible travellers. Passengers can contact their airline to enquire about lounge access and location.
Family Facilities
Auckland Airport caters to the needs of families travelling with children. Nursery rooms with cots and change tables are available free of charge, and there are also dedicated parent rooms with change tables in the departures area bathrooms. Additionally, passengers can book complimentary strollers as part of their service.
Mobile App
The Auckland Airport mobile app serves as a comprehensive journey planner, providing gate information, airport maps, and other useful features to enhance the travel experience.
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Safety and security
Auckland Airport has implemented several safety and security measures to ensure the well-being of its passengers and staff. The airport adheres to stringent security standards set by the New Zealand Government, and it also houses a New Zealand Police unit on-site.
All departing passengers are subject to security screening before boarding their flights. To facilitate a smooth screening process, passengers are advised not to pack sharp objects like nail clippers, scissors, pocket knives, or metal nail files in their carry-on luggage. These items should be placed in checked luggage to avoid delays at screening points. Additionally, passengers are reminded not to carry any inflammable liquids, gases, or other dangerous goods, including power banks/power packs, which are classified as dangerous goods. These items will be confiscated by security staff if found during screening.
Passengers are encouraged to arrive early for their flights to allow ample time for security screening: 90 minutes for domestic flights and three hours for international flights. During security screening, passengers may be asked to remove certain items, including outerwear like jackets, which should be placed in X-ray trays. Any metal accessories, including jewellery, should be removed and placed in carry-on luggage rather than loose in trays. Passengers should also avoid wearing belts with large metal buckles or steel-capped footwear, as these may need to be removed and screened separately.
Auckland Airport also provides detailed instructions for passengers travelling with medical devices or conditions. Those travelling with medical devices attached to their bodies, such as insulin delivery systems, should inform the screening officer, who will arrange for a private inspection by an officer of the same gender. Passengers with medical conditions requiring specific items, such as homeopathic medicine, liquids, aerosols, or gels, must provide evidence from a registered medical practitioner.
In the event of an emergency, Auckland Airport is well-equipped to handle various situations. Emergency contact information is readily available, and life safety equipment, including defibrillators, airport emergency phones, and manual fire call points, is strategically located throughout the airport. Fire evacuation alarms are in place, and passengers are instructed to follow the directions of Fire Wardens wearing yellow vests.
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Travel advice
Auckland Airport has two terminals: a domestic terminal and an international terminal. The international terminal is open 24 hours a day, 7 days a week, while the domestic terminal is open from 4:30 am to 11 pm Monday to Friday and 5 am to 11 pm Saturday and Sunday.
If you are travelling with children, you can book a complimentary single or double stroller as part of your service. Parent rooms with change tables are available in the departures area bathrooms. There are seating areas in the departures area with power outlets to charge devices, and a water bottle filling station, so it is recommended to bring a refillable bottle.
If you are being dropped off or picked up, there is a designated drop-off and pick-up area in the middle lane of the ground floor of the Transport Hub. Attended vehicles can only remain in the drop-off/pick-up area for a maximum of 1 minute. If you are waiting for a traveller, you can use The Wait Zone, which has over 50 spaces where you can wait for free for 30 minutes.
If you are travelling internationally, you will need to go through biosecurity screening. You will also need to complete a free New Zealand Traveller Declaration, which can be done online or via the NZTD app. The earliest you can submit your declaration is 24 hours before your journey to New Zealand.
For domestic travel, if your luggage has been through-checked to your final international destination, you will not need to uplift your luggage between the terminals. However, if you have added a porter service to your booking, they will meet you in the baggage hall and assist you with your luggage.
Auckland Airport has a range of shopping and dining options, including duty-free shopping in departures and arrivals. There are also multiple foreign exchange options, including foreign currency ATMs.
In the event of an emergency, you can contact Auckland Airport Operations by dialling 98777 on an airport emergency phone, calling 0800 677 242, or from your mobile dialling 00 64 9 256 8777.
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Frequently asked questions
The domestic terminal is open from 4:30 am to 11 pm Monday to Friday and 5 am to 11 pm on Saturday and Sunday.
It is important to plan ahead by checking and completing the requirements for your destination and airline. Each airline and destination may have different requirements, so it is your responsibility to understand what you need to do for your trip.
Auckland Airport has seating areas in the departures area with power outlets to charge devices. There are also parent rooms with change tables and hot water available in the departures area bathrooms. The airport also offers a smoking area and a water bottle filling station, so it is recommended to bring your own refillable bottle.
There are multiple foreign exchange options available at Auckland Airport. You can choose to buy foreign currency online and pick it up at the airport, visit a store upon arrival, or use a foreign currency ATM.
The best place to watch planes is at the airport's viewing areas on Puhinui Road (SH20B). There are two lookouts, one on either side of the road.
