Roberta Aguirre
Calgary International Airport (YYC), the largest airport in Alberta, is known for its easy navigation, many services, and helpful volunteers. The airport is set on two floors, with a landside mezzanine in between. The upper level is for check-in and departures, while the lower level is for arrivals. The Domestic Terminal has three concourses, A–C, and the International Terminal has Concourses D and E. Since domestic and international concourses are connected, you can walk from one concourse to another when connecting from a domestic to an international flight, except when connecting to a flight to the US.
| Characteristics | Values |
|---|---|
| Ease of Navigation | Known for its easy navigation, helpful volunteers, and friendly Customer Care Ambassadors |
| Transportation | Taxis, shuttle buses, ride-share apps, and Calgary Transit are available. Rideshare apps like Uber and TappCar are also allowed for pick-up and drop-off. |
| Concourses | Divided into two terminals: Domestic (Concourses A-C) and International (Concourse E). |
| Walking Between Concourses | Possible when connecting from a domestic to international flight, except for flights to the US. |
| US Flights | Must undergo pre-clearance and clear US customs and immigration at Calgary Airport before proceeding to the gate. |
| International-to-Domestic Flights | Must clear Canadian immigration and customs and, in most cases, check baggage again at a connections counter. |
| Amenities | Dining options, shops, lounges, and in-terminal parking |
| Airlines | WestJet, Air Canada, Porter Airlines, Lynx Air, Flair Airlines, Air North, and Air Transat |
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What You'll Learn
Calgary Airport is easy to navigate
Calgary International Airport (YYC) is easy to navigate. The airport is set across two floors, with a landside mezzanine in between. The upper level is for check-in and departures, while the lower level is for arrivals. The mezzanine gives access to in-terminal parking, hotels, and restaurants. The airport is then divided into two terminals: Domestic and International, which are in the same building and connected both airside and landside. The Domestic Terminal has three concourses (A–C), with gates numbered according to the concourse. Various airlines use these concourses, including WestJet, Air Canada, Porter Airlines, Lynx Air, and Flair Airlines.
Calgary Airport is also easy to navigate because of its many services and helpful volunteers. The Customer Care Ambassadors, for example, are there to help ensure a positive experience. They can be found during the customs process and at the domestic arrivals Information Centre near Door 7, wearing purple scarves and ties. They are fluent in English and 10 other languages, including French, Mandarin, and Ukrainian. They can help with wayfinding and problem-solving.
The airport also has a main map to help with navigation. You can use this to locate your terminal or parking facilities. The map is interactive, allowing you to zoom in and out, and search for gates, restaurants, lounges, security checkpoints, and baggage claim areas. It can also give you directions from one location to another.
Calgary Airport is well-connected to the city and beyond. Route 300 BRT Airport/City Centre goes directly into Downtown Calgary with limited stops in between. Route 100 North Pointe/Airport/McKnight-WestWinds LRT Station offers a connection to the LRT that also leads to downtown. For those travelling beyond Calgary, Red Arrow Motorcoach operates services to other cities in Alberta. Taxis, shuttle buses, ride-share apps, and Calgary Transit are also available.
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There are friendly Customer Care Ambassadors to help with wayfinding
Calgary International Airport (YYC) is known for its easy navigation, helpful volunteers, and friendly Customer Care Ambassadors. These ambassadors are fluent in English and 10 other languages, including French, Tagalog, Cantonese, Mandarin, and Ukrainian. They can be found at the customs process and the domestic arrivals Information Centre near Door 7, wearing purple scarves and ties. If you don't see an ambassador at the Information Centre, you can pick up the phone at the desk to connect to one.
The Customer Care Ambassadors are there to ensure a positive experience at YYC. They can assist with wayfinding and problem-solving. With their help, you can easily navigate between the domestic and international concourses, which are connected, allowing you to walk from one gate to another when connecting from a domestic to an international flight. However, if you're connecting to a flight departing for the US, you must undergo pre-clearance and clear US customs and immigration at the airport.
The airport is set across two floors, with a landside mezzanine in between. The upper level is for check-in and departures, while the lower level is for arrivals. The mezzanine provides access to in-terminal parking, hotels, and restaurants like A&W and Tim Hortons. The airport is further subdivided into two terminals, Domestic and International, which are connected airside and landside. The Domestic Terminal has three concourses (A–C), while the International Terminal has Concourses D and E.
Calgary Airport also offers a range of transportation options to and from the airport. Taxis, shuttle buses, rideshare apps, and Calgary Transit are all available. You can also arrange a pick-up in designated zones, with separate areas for domestic and international arrivals. Additionally, the Cell Phone waiting lot just off Airport Trail offers a convenient, free waiting area for your ride. For those travelling beyond Calgary, the Red Arrow Motorcoach provides services to other cities in Alberta, with a pick-up point at the domestic arrivals level.
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The airport has two floors with a mezzanine in between
Calgary International Airport (YYC) is set over two floors, with a mezzanine level in between. The upper level is for check-in and departures, while the lower level is for arrivals. The mezzanine level is landside and provides access to in-terminal parking, hotels, and restaurants. The airport is divided into two terminals: Domestic and International. Although they are referred to as separate terminals, they are both located within the same building and are connected on both the airside and landside. The Domestic Terminal has three concourses, A, B, and C, with gates numbered according to the concourse they are in. For example, Concourse B features gates B31 to B40.
The airport is known for its easy navigation, and there are many friendly and helpful Customer Care Ambassadors available throughout the airport to assist with wayfinding and problem-solving. These ambassadors can be identified by their purple scarves and ties, and they are fluent in multiple languages, including English, French, Mandarin, and Cantonese.
To navigate the airport, travellers can refer to the main map for YYC. This interactive map allows users to pan and zoom to specific gates or amenities, and it also provides directions from one location to another. In addition to the map, travellers can use the search feature to locate gates, restaurants, lounges, security checkpoints, and baggage claim areas.
Calgary International Airport offers a seamless experience for those connecting between domestic and international flights, as the concourses are connected. This allows travellers to walk directly from one gate to another when connecting from a domestic to an international flight, except for flights to the US. For US-bound flights, travellers must undergo pre-clearance at Concourse E to clear US customs and immigration.
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Domestic and international concourses are connected
Calgary International Airport (YYC) is known for its easy navigation, helpful volunteers, and many services. The airport is set on two floors, with a landside mezzanine in the middle. The upper level is for check-in and departures, while the lower level is for arrivals. The mezzanine provides access to in-terminal parking, hotels, and restaurants.
The airport is divided into two terminals: Domestic and International. Despite being called separate terminals, they are in the same building and connected both airside and landside. The Domestic Terminal has three concourses, A, B, and C, with gates numbered according to the concourse they're in. Various airlines, including Air Canada, WestJet, and Flair Airlines, use the domestic concourses. The International Terminal has Concourses D and E.
Since the domestic and international concourses are connected, you can walk from one gate to another when connecting from a domestic to an international flight. The only exception is when connecting to a flight to the US. In such cases, you must undergo pre-clearance and clear US customs and immigration before proceeding to your transborder gate at Concourse E.
Calgary Airport provides a seamless connection experience with helpful wayfinding. The airport offers a main map for YYC to help you navigate. You can access an interactive map by clicking on the map image, allowing you to pan and zoom to specific gates, amenities, and locations. The search feature enables you to highlight various locations, including gates, restaurants, lounges, and baggage claim areas. Additionally, you can get directions from one location to another, making it convenient to navigate between arrival and departure gates for connections.
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There are various transport options to get to and from the airport
Calgary International Airport (YYC) is known for its easy navigation, many services, and helpful volunteers. The airport is set on two floors, with a landside mezzanine in between. The upper level is for check-in and departures, while the lower level is for arrivals. The mezzanine gives access to in-terminal parking and hotels, and it also houses restaurants. The airport is further subdivided into two terminals: Domestic and International. Both are in the same building and are connected airside and landside. The Domestic Terminal has three concourses (A–C), while the International Terminal has Concourses D and E.
Additionally, Route 300 BRT Airport/City Centre offers a direct bus service to and from Downtown Calgary with limited stops. Route 100 North Pointe/Airport/McKnight-WestWinds LRT Station provides a connection to the LRT that also leads downtown. Both routes cost $3.60, with free transfers for up to 90 minutes. For travel beyond Calgary, Red Arrow Motorcoach operates scheduled services to other cities in Alberta, with a pick-up point on the domestic arrivals level.
Navigating the airport is straightforward, with an interactive map available online. This map allows you to pan and zoom to specific gates or amenities, and get directions from one location to another. Customer Care Ambassadors are also available throughout the airport to assist with wayfinding and problem-solving. They can be identified by their purple scarves and ties and are fluent in multiple languages.
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Frequently asked questions
Calgary Airport is known for its easy navigation. To get between concourses, you can use the airport's main map for YYC. This interactive map can be used to get directions from one location to another. You can also refer to the Customer Care Ambassadors, who are there to help with wayfinding and problem-solving.
Yes, there is a one-of-a-kind mural between Concourses C and D/E, created in collaboration with Coca-Cola.
Yes, since domestic and international concourses are connected, you can walk from one gate to another when connecting from a domestic to international flight, except for flights to the US.
