Roberta Aguirre
John F. Kennedy International Airport (JFK) in Queens, New York, offers a variety of transportation options, including ridesharing services such as Uber. Uber provides a convenient way to get to and from JFK Airport, with services such as Uber Reserve, which allows riders to schedule a trip up to 90 days in advance, and Uber Shuttle, which offers scheduled rides between JFK and Midtown or Downtown Manhattan. Riders can also request rides on-demand with services like UberX, which is available 24/7. Uber prioritizes safety and offers features such as customer support, the ability to share trip details, and access to driver profiles and ratings. The app provides step-by-step directions to designated pickup areas, and riders can contact their drivers directly for specific requests or changes to their trip details.
| Characteristics | Values |
|---|---|
| Uber services available at JFK Airport | Uber Shuttle, UberX, UberXXL, Uber Car Seat, Uber Reserve, Uber WAV |
| Uber pickup locations at JFK Airport | Terminal 4, Zone D1; Terminal 5, Level 1 Yellow Parking Garage; Howard Beach Ride App & Car Services Lot |
| Uber driver information | Only licensed TLC drivers in New York City are eligible to receive pickup requests at the airport |
| Uber reservation | Can be made up to 90 days in advance |
| Uber cancellation | No charge if cancelled 60 minutes before pickup time |
| Uber safety | 24/7 customer support, trip details can be shared with loved ones, driver profiles can be viewed |
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What You'll Learn
Uber Shuttle service between JFK and Manhattan/Brooklyn
Uber now offers a shuttle service between John F. Kennedy International Airport (JFK) and Manhattan/Brooklyn. This service provides a smooth, comfortable, and budget-friendly airport transfer option into the city. The shuttle offers a relaxed, temperature-controlled environment with spacious seating, avoiding the hassle of multiple transportation modes and luggage handling.
To book an Uber Shuttle, simply open your Uber app and select the Shuttle icon on the home screen. Then, enter your pickup and drop-off locations, and you will be shown a list of all available routes between your locations. You can reserve a seat for yourself and up to four other passengers up to three days in advance, and you can book up to two minutes before the scheduled departure time. You can also reserve up to four seats in advance. All riders aged two years or older require a ticket and must be seated with a seatbelt. Fares are fixed based on the route and number of seats selected and are not subject to surge pricing. Payment must be made via the Uber app, and cash is not accepted onboard.
You will receive a ticket with a QR code and a unique PIN five minutes before your trip starts. Your driver will scan this code as you board the shuttle. You can track your shuttle and view the pickup location on the Uber app's home screen five minutes before your scheduled pickup time. Uber also provides step-by-step directions in the app for meeting your driver. The exact location of the pickup zone will depend on several factors, including your arrival gate/terminal, arrival time, airport regulations, construction work, and where you are when you request a ride.
If you are travelling with children, by law, small children are required to be in a car seat. Riders may provide their own car seat or select the Car Seat option when choosing a ride in the Uber app. Uber Car Seat is also available with Uber Reserve rides. Service animals are allowed on Uber shuttles, and Uber drivers may not refuse a trip because of the presence of one. For pets, it is recommended that you select the Uber Pet option when choosing your ride.
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How to request a ride
Yes, you can request an Uber at JFK Airport. Here is a step-by-step guide on how to do it:
- Open the Uber app on your device.
- If you are at the airport and need a ride immediately, enter your pickup location (you can select your terminal and the app will specify the pickup location) and your destination.
- Choose the type of ride you want. You can view the ride options and prices within the app. UberX is available on-demand at any time and day. UberXXL is recommended if you have a lot of luggage as it features 3-row vehicles with trunk space.
- You will be matched with a driver. You can view the driver's profile, including ratings, before the trip begins.
- Verify your ride before getting in. Check that the vehicle and driver details match what is shown in the app.
- If you are having trouble locating your driver, contact them through the app.
How to reserve a ride in advance:
You can also reserve an Uber ride in advance if you prefer. This can be done up to 90 days ahead of time.
- Open the Uber app.
- Enter your trip details, including your pickup and drop-off locations, and the date and time you need the ride.
- Choose the type of ride you want and confirm the reservation.
- If your arrival time changes, Uber can notify your driver.
- You can cancel your reservation at any time up to 60 minutes before your pickup time without being charged.
Additional information:
- If you are catching a flight, Uber recommends getting to the airport 3 hours early for international travel.
- You can request multiple stops during your ride.
- You can request a wheelchair-accessible vehicle (Uber WAV) if needed.
- Uber also offers a shuttle service between JFK and Manhattan/Brooklyn.
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Pickup locations
Yes, you can get an Uber at JFK Airport.
JFK International Airport has dedicated pickup areas. After landing, request a ride through the Uber app and you will receive step-by-step directions for meeting your driver. You can also refer to the map in the app for a general idea of where your terminal's pickup area is. The exact location of the pickup zone will depend on several factors, including your arrival gate/terminal, arrival time, airport regulations, construction, and where you are when you request a ride.
If you are using Uber Black, you can find your pickup location at Terminal 4, Zone D1, and Terminal 5, Level 1 Yellow Parking Garage. From May 6, 2025, all Terminal 5 and 7 for-hire vehicle pickups will be relocated to the Howard Beach Ride App & Car Services Lot near the Howard Beach Air Train Station.
If you are a driver, to receive pickup requests at the airport, enter one of the designated FHV staging lots within JFK, the Cell Phone Lot, or the Limo Lot. Once in the staging lots, drivers receive ride requests via a virtual first-in, first-out (FIFO) queue. Drivers can wait in either of the waiting lots and will be eligible for the same trips.
Uber Shuttle
Uber also offers a shuttle service between JFK and Manhattan/Brooklyn. You can reserve a seat for a scheduled shuttle ride between the airport and Midtown or Downtown Manhattan.
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Luggage capacity
Yes, you can get an Uber at JFK Airport. Uber offers a shuttle service between JFK and Manhattan/Brooklyn. You can reserve a ride ahead of time to minimize wait times and avoid taxi stand lines. Uber also offers a flight-tracking feature that notifies your driver of your current flight status, including any delays.
The luggage capacity of an Uber ride can vary depending on the type of vehicle and the number of passengers. Uber offers different ride options that can accommodate varying amounts of luggage. Here are some key points to consider:
- UberXXL: This option guarantees trunk space and is recommended for passengers with a large amount of luggage. UberXXL features 3-row vehicles, ensuring ample space for suitcases and bags.
- UberXL: While UberXL does not guarantee trunk space, it is a budget-friendly choice for up to 6 people or extra luggage. It can be a good option if you have a larger group with multiple suitcases or larger items.
- UberX: UberX is an economy car option, and the luggage capacity can vary depending on the specific vehicle. It may be suitable for passengers with a reasonable amount of luggage, typically around one large suitcase and a few small carry-ons per person. However, for larger groups with multiple large suitcases, it may not be sufficient.
- Vehicle Size and Type: The size and type of vehicle can significantly impact luggage capacity. Economy cars, such as the Toyota Corolla, may have limited trunk space compared to larger vehicles. It is essential to consider the number of passengers and the size of their luggage when selecting a ride option.
- Driver Discretion: Ultimately, the driver has the discretion to accept or refuse a ride based on the amount of luggage. It is important to communicate with the driver in advance and ensure that your luggage can be accommodated.
To ensure a smooth experience, it is recommended to check the luggage capacity of the specific Uber ride option you choose. You can also communicate with your driver through the app to confirm that your luggage can be accommodated.
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Safety features
Uber offers several safety features for its users travelling to and from JFK Airport. Safety is a top priority for every ride with Uber. Users can access in-app safety features to help them stay protected from pickup to drop-off.
Firstly, users can share trip details with their contacts, allowing loved ones to follow their journey. This feature also enables users to share driver profiles, which include ratings, so that their contacts can get to know the driver before the trip begins. Secondly, Uber provides an emergency assistance button in the app, allowing users to easily call local authorities should the need arise.
Uber also offers an Uber Car Seat option, ensuring compliance with the law that small children must be in a car seat. Riders can select this option when choosing a ride in the Uber app, or they can provide their own car seat.
Uber further prioritises safety by conducting background checks on all drivers using the app and inspecting their vehicles. Drivers and their vehicles must adhere to city and airport-specific operating procedures and regulatory guidelines.
In the case of lost items, Uber provides a process to help users recover their possessions. Additionally, Uber Shuttle users can rest assured that their security is always the priority. In the rare event of a breakdown, users are encouraged to access the app for the next available shuttle or alternative transportation options.
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Frequently asked questions
Yes, Uber services are available at JFK Airport.
After landing at the airport, request a ride on the Uber app and you will receive step-by-step directions for meeting your driver. If you have reserved a pickup, open the app to find your driver. You can also refer to the pickup maps on the app for a general idea of where your terminal's pickup area is.
Yes, you can request a ride up to 90 days in advance. You can also reserve a seat on the Uber Shuttle service between JFK and Manhattan/Brooklyn.
No, you cannot request a wheelchair-accessible taxi from JFK Airport with Uber. However, you can check the Uber app for the Uber WAV ride option. With Uber WAV, you can request a wheelchair-accessible vehicle and ride with specialized drivers to assist you.
Yes, you can request multiple stops during your ride. Choose the plus sign next to the destination field in the app to add multiple stops.
