Sachin Walls
Lyft offers airport drop-off services at various airports, including San Francisco International Airport, Boston Logan International Airport, and St. George Regional Airport. Passengers can be dropped off curbside at the Departures level, and passengers with accessibility needs can be picked up or dropped off at the terminal curb. While scheduling a Lyft ride in advance is not possible, passengers can request a ride when their flight arrives. Lyft drivers are instructed to leave the airport premises immediately after dropping off passengers and wait in a designated staging area to receive ride requests.
| Characteristics | Values |
|---|---|
| Scheduling a Lyft ride from an airport | Cannot be done in advance, but can be ordered when the flight arrives |
| Pick-up locations | Curbside on the Departures level, Arrivals-level, or garage |
| Pick-up for passengers with accessibility needs | Terminal curb |
| Drop-off locations | Curbside at the terminal entrance, at the passenger's carrier of choice |
| Drop-off for passengers with accessibility needs | Terminal curb |
| Waiting at the airport terminal after drop-off | Drivers must leave airport property immediately |
| Waiting for requests | Designated staging area (along Inbound St) |
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What You'll Learn
Dropping off passengers with accessibility needs
Lyft offers a range of accessibility features for passengers with accessibility needs. These include:
- Wheelchair-accessible rides: Lyft offers a ride type called 'Wheelchair', which accommodates non-folding or motorized wheelchairs or scooters. This option is not available in every market, and passengers may need to use third-party services.
- Assisted rides: Lyft drivers can provide assistance during pickups and drop-offs. They can help passengers in and out of the vehicle and accompany them to their destination. Drivers can also assist with loading and unloading light mobility devices, such as canes, walkers, crutches, and foldable wheelchairs.
- Service animal policy: Lyft allows service animals to ride with passengers without the need to show proof. There is a dedicated service animal hotline to report any problems related to service animals.
- Accessibility features in the Driver app: The Lyft app includes accessibility features such as the ability to let passengers know the driver is deaf or hard of hearing, and the option to turn on 'Flash for new rides' to flash the screen when a new ride is requested.
When dropping off passengers with accessibility needs at an airport, specific procedures may apply depending on the airport. For example, at Boston Logan International Airport, drivers dropping off passengers with accessibility needs may access the terminal curb at any time. Passengers with disabilities can choose to be dropped off at the Central Parking Garage, the Terminal B Parking Garage, or the accessible locations at the terminal curb areas.
Similarly, at San Francisco International Airport, passengers requesting a wheelchair-accessible vehicle can be picked up at the Domestic Terminal curbside, where an ADA ramp is available at Terminals 2 and 3. At Terminal 1, vehicles can use the front side of a crosswalk to load the wheelchair ramp.
It is recommended to schedule rides in advance when using a wheelchair-accessible vehicle to avoid long wait times. Passengers can communicate their accessibility needs directly to the driver through the Lyft app.
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Pick-up/drop-off zones
Pick-up and drop-off zones for Lyft rides at airports vary depending on the airport and the needs of the passengers. Here are some instructions and guidelines for specific airports:
San Francisco International Airport (SFO)
At SFO, domestic terminals have designated drop-off zones located curbside on the Departures levels. During peak times, passengers are encouraged to request Arrivals-level or garage drop-offs to avoid congestion on the Departures level. For pick-ups, Lyft riders should proceed to Level 5 of the Domestic Garage, where each terminal has a corresponding pickup area. Uniformed coordinators are available to assist passengers with questions or concerns. Passengers with accessibility needs can request a wheelchair-accessible vehicle at the Domestic Terminal curbside, where an ADA ramp is available at Terminals 2 and 3.
Boston Logan International Airport (BOS)
At Boston Logan, passengers with accessibility needs can access the terminal curb for pick-up or drop-off at any time. To request an accessible ride through the Lyft app, passengers should first select Boston Logan International Airport (BOS) as their destination. Then, they should scroll to find and select "Accessible" before choosing their terminal and airline. The app will direct drivers to the Departures (upper) curbside 24 hours a day. Additionally, passengers with disabilities have the option to be picked up or dropped off in the Central Parking Garage, at the Terminal B Parking Garage, or at other accessible locations at the terminal curb areas.
Fresno Yosemite International Airport (FAT)
Drivers are instructed to pick up passengers from the designated Rideshare area between the main lobby and baggage claim. If a passenger is delayed, drivers should not wait or circle back at the airport but instead ask the passenger to cancel and request another ride when they are ready. For drop-offs, drivers should go to Departures at the passenger's carrier of choice and drop them off curbside at the terminal entrance.
General Instructions for California Airports
For California airports, drivers must follow the instructions of the CBX Traffic Officers and adhere to any commercial vehicle parking restrictions. When dropping off passengers, drivers should leave the airport property immediately after drop-off and wait in the designated staging area (along Inbound St) to be added to the queue. If the staging area is full, drivers must leave the airport premises.
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Scheduling a Lyft ride from an airport
Step 1: Open the Lyft App
Begin by accessing the Lyft app on your smartphone. This is the primary method for scheduling a Lyft ride.
Step 2: Input Your Pickup Location
In the address search bar, specify the airport as your pickup location. You can do this by searching for the airport by name or by providing the airport code.
Step 3: Provide Flight Information
After selecting the airport, you will be prompted to enter your flight number and arrival date. This information helps Lyft estimate your pickup time, taking into account potential delays.
Step 4: Choose Your Ride Type and Schedule
Select your preferred type of ride, such as the vehicle size or any additional amenities you may require. Then, proceed to schedule the ride by confirming the details.
Step 5: Monitor Your Flight Status
Keep an eye on your flight's status, especially if there are potential delays. While Lyft aims to monitor flight delays, it is not linked to air traffic control in real-time. Therefore, it is beneficial to be aware of any changes to your arrival time.
Step 6: Request a Ride Upon Landing
Once your flight lands, you can request a Lyft ride as you would typically do from any other location. Lyft drivers are available at various airports, ensuring a convenient pickup option.
It is worth noting that Lyft offers an "on-time pickup promise" at select airports, guaranteeing your driver's arrival within 10 minutes of your scheduled pickup time. This service is available at specific airports, and you may be eligible for Lyft Cash credits if the promise is not met.
Additionally, you can schedule a Lyft ride from an airport up to 90 days in advance. However, as mentioned earlier, you cannot schedule a ride based on your flight's landing time. The scheduling must be done by specifying a time range, and the app will not automatically adjust the pickup time based on flight delays.
Lastly, keep in mind that scheduling a ride in advance does not guarantee a driver's availability. Lyft drivers operate based on their preferences and availability, and you may encounter cancellations or challenges in finding a driver, especially for longer rides or during busy hours.
By following these steps and staying adaptable, you can efficiently schedule and request a Lyft ride from an airport to suit your travel needs.
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Designated staging areas
It is important to note that drivers must follow the rules and regulations set by the airport and Lyft. For instance, drivers are not allowed to wait or circle back at the airport if their passenger is delayed. Instead, they should proceed to the designated staging area or ask the passenger to cancel and re-request the ride when they are ready. This helps maintain efficient traffic flow and prevents congestion at the airport.
At Fresno Yosemite International Airport (FAT), drivers are required to leave the airport premises immediately after dropping off passengers and ask delayed passengers to request another ride when they are ready. This ensures that drivers do not circle back or wait at the airport, which can cause traffic disruptions.
The designated staging areas are crucial for managing the flow of Lyft drivers and maintaining order at the airport. By having a designated area, drivers can efficiently receive ride requests and provide timely pickups for passengers without causing congestion or violating any airport regulations.
Additionally, Lyft drivers can take advantage of the short ride bump feature. If a driver accepts a short ride request from the airport after waiting in the queue, they may qualify for a higher queue position after completing the trip. This incentivizes drivers to accept shorter rides and maintain a dynamic and responsive ride-sharing system at the airport.
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Picking up passengers
Firstly, it is important to note that you cannot schedule a ride from an airport in advance. You can only request a ride when you have landed and are ready to leave the airport. Open the Lyft app once you have your bags and are ready to go, and request a ride. Verify that your pin is dropped near the terminal where you are waiting, or follow the in-app instructions to the designated pickup location. You can also manually change your address by typing it into the app.
Some airports have specific areas for driver pick-ups, so it is important to check the airport's guidelines. For example, at San Francisco International Airport, the Domestic Terminal pickups are located on Level 5 of the Domestic Garage, and there are designated pickup areas for each terminal. At the International Terminal, guests should go to the Departures/Ticketing Level center island for pick-up.
You can also call your driver to confirm the best location to meet. Once a driver accepts your request, their name, photo, car information, and rating will appear in your app, along with their ETA. You can watch their car approach on the map and give them a call if needed.
If you have luggage, you can select this in the app, and location tracking will ensure the driver arrives shortly after you do. If you are travelling in a large group or have a lot of luggage, you may want to request an XL ride, which can seat up to 6 passengers.
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Frequently asked questions
No, you can't schedule a Lyft ride from an airport. However, you can request a ride when your flight lands.
Open the Lyft app and select your preferred destination. Once your destination is set, you will see pre-selected pickup locations. Drag the pickup pin into the nearest square.
Drivers will pick up passengers on the lower-level Arrivals curb. They will be directed to the closest accessible terminal pickup location.
At the domestic terminals, drop-offs are located curbside on the Departures levels. At the International Terminal, guests should proceed to the Departures/Ticketing Level center island Lyft pick-up/drop-off zones 14-17.
