Lois Larson
Emirates offers a Dubai Connect service for passengers with a connecting flight and a stopover time of 6 to 26 hours in Dubai. The service includes a complimentary visa, hotel stay, and meals, as well as transfers to and from the airport. Booking can be done online or through a travel agent, and it is recommended to add the service at least 24 hours ahead of the flight to Dubai. Check-in for Emirates flights to and from Dubai can be completed online or at the airport, with the option of home check-in services for First Class passengers.
| Characteristics | Values |
|---|---|
| Booking | Book online or call |
| Connecting flight requirements | The connecting flight must be the best available connection with the shortest stopover time in Dubai |
| Connecting flight time | 8-26 hours for Premium Economy or Economy Class, 6-26 hours for First Class or Business Class |
| Visa | Complimentary, prearranged prior to arrival |
| Transport | A complimentary coach will take you to and from your hotel |
| Meals | All applicable meals are included in your hotel booking |
| Extras | Extras like mini-bar snacks, spa treatments or dining expenses are not included |
| Payment | Visa, Mastercard, Diners Club, and American Express are accepted |
| Currency | The total cost is usually quoted in the currency of the departure country |
| Check-in | Check-in online between 48 hours and 90 minutes before your flight |
| Baggage | Choose your seat for free and pay for excess baggage allowance online for 20% less than at the airport |
| Biometric path | Registration requires passport number and nationality, consent to use image and facial dimensions |
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What You'll Learn
Dubai Connect: Connecting flights and eligibility
Dubai Connect is a service offered by Emirates for passengers with a connecting flight in Dubai. The service includes a complimentary hotel stay, meals, visa, and coach transfers to and from the hotel. To be eligible for Dubai Connect, certain conditions must be met.
Firstly, the connecting flight on your itinerary must be the best available connection. This means that the stopover time in Dubai between your two flights must be the shortest one available. If there is an earlier connecting flight to your destination, your booking will not qualify for Dubai Connect.
Secondly, the service is available to passengers with a connecting stopover time of 8 to 26 hours in Premium Economy or Economy Class, and 6 to 26 hours in First Class or Business Class.
In addition, young flyers under 18 years of age can use the Dubai Connect service as long as they are travelling with another passenger who is over 18.
To book Dubai Connect, you can either contact your travel agent or book online using your reference number. It is recommended to add the service at least 24 hours ahead of your flight to Dubai.
It is worth noting that check-in for Emirates flights is available between 48 hours and 90 minutes before your flight, and you can check-in online or via a mobile app. At Dubai International Airport, check-in is also available at self check-in kiosks and portable check-in stations.
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Check-in: Online, mobile, and at the airport
Emirates offers a range of check-in options for its passengers, including online, mobile, and at the airport.
Online Check-In
Online check-in is available from 48 hours to 90 minutes before your flight's departure. During online check-in, you can choose your seat for free and pay for excess baggage allowance.
Mobile Check-In
Passengers can also check in and download their mobile boarding passes on their phones. Emirates' self-check-in and bag drop kiosks at the airport can be operated contactlessly from your mobile phone.
At the Airport
At most airports, check-in counters open 3 hours before departure, but this can vary from 4 to 6 hours at some airports, so it is advisable to check your ticket for the best time to arrive. Emirates offers portable check-in stations at the airport, where you can complete the check-in process with assistance from their team.
Additionally, Emirates provides a complimentary home check-in service for passengers with full-fare First Class tickets. This service allows you to check in from the comfort of your home, hotel, or office in Dubai, and your bags will be transported to the airport for you.
At Dubai Airport, passengers can consent to a biometric path, where their image, facial dimensions, and passport information are processed to facilitate a quicker and smoother check-in experience.
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Payment: Foreign transaction fees and accepted cards
When booking with Emirates, it's important to note that foreign transaction fees may apply depending on the type of card used and the country of departure. Emirates is based in Dubai, UAE, so your card-issuing bank may treat the transaction as occurring in a foreign country and charge a fee accordingly. These fees vary depending on the card issuer and the specific type of card being used.
Visa, Mastercard, Diners Club, and American Express are typically accepted for payment when booking with Emirates. However, Diners Club and American Express may not be available for departures from certain countries. It's recommended to check the "Card type" dropdown menu during the booking process to see which card types are accepted for your specific departure location.
If you're using a credit or debit card that is not based in the country of departure, your card issuer may charge a foreign transaction fee. This fee is typically applied in addition to the standard processing fee charged by the card network, such as Mastercard or Visa. The fee varies but is approximately 1.15% for transactions performed outside of the UAE.
Additionally, your card issuer may apply different exchange rates than those provided by the Currency Converter on the Emirates website. It is advised to contact your credit card issuer to understand any applicable fees and exchange rates before finalizing your booking.
Emirates also offers alternative payment methods such as bank transfers, PayPal, and Emirates Pay. Bank transfers may have their own advance purchase restrictions, and it's important to include the provided payment reference to ensure your booking is confirmed. Emirates Pay is a contactless payment option that allows you to link your bank account and pay without using a credit card.
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Refunds: When and how to request
Emirates offers a Dubai Connect service for passengers with a connecting flight in Dubai. This service includes a complimentary visa and hotel stay, as well as transportation to and from the hotel. The Dubai Connect service is available to passengers with a connecting stopover time of 8 to 26 hours in Premium Economy or Economy Class, and 6 to 26 hours in First Class or Business Class.
To be eligible for the Dubai Connect service, the connecting flight on your itinerary must be the best available connection, meaning that the stopover time in Dubai between your two flights must be the shortest one available. If there is an earlier connecting flight to your destination, your booking won't qualify for Dubai Connect.
Young flyers under 18 years of age can use the Dubai Connect service as long as they are travelling with another passenger who is over 18.
If you are eligible for the Dubai Connect service and have paid for it, you can request a refund if Emirates changes your seat before departure or on board. This refund will be in line with their terms and conditions.
To request a refund from Emirates, you can submit a request through their website or contact their customer support team for further assistance.
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Biometrics: Privacy and consent
Biometrics are human characteristics that make up an individual's identity, such as facial features, eyes, and even heartbeat. Emirates has introduced biometric self-boarding gates at Dubai Airport to enhance the traveller experience. The system utilizes facial recognition technology to identify travellers and provide a smooth, hassle-free, and secure check-in process. This technology matches the traveller's facial features with the information on their passport and boarding pass. Emirates has also implemented biometric registration and self-check-in, reducing the number of check-in counters and staff required.
Privacy and consent are essential considerations when using biometrics. Emirates has a privacy policy that applies to its services, including its biometric path. During registration for biometrics, users are asked for their consent to use their image and facial dimensions for biometric checkpoints. Emirates also states that it has implemented appropriate technical and organizational security measures, policies, and procedures to protect passenger information.
In the context of the Emirates ID card, issued by the UAE government, privacy and consent are also crucial. The ID card contains state-of-the-art technology, including encryption, to protect the privacy of data. Only authorized authorities can access, read, or update certain data on the card. Additionally, it is against the law for companies or individuals to withhold Emirates ID cards. Cardholders have the right to report any violations to the judicial authorities.
To further protect privacy, Emirates ID cardholders must report any changes in their details to the competent department within one month. This ensures that their personal information remains accurate and up-to-date. Emirates, as a company, also emphasizes the importance of customer feedback and satisfaction. They take feedback seriously and strive to continuously improve their services, demonstrating their commitment to customer privacy and consent.
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Frequently asked questions
Dubai Connect is a complimentary service offered by Emirates to passengers with a connecting stopover time of 6 to 26 hours in Dubai. This service includes a complimentary visa, hotel stay, and meals.
You can book the Dubai Connect service online using your reference number. If you booked your flights through a travel agent or one of Emirates' worldwide offices, they can also book the service for you.
In addition to a complimentary hotel stay and meals, Dubai Connect provides a complimentary coach to and from your hotel, and assistance with transfers at the Dubai Connect desk in Arrivals.
You can check in for your Emirates flight as early as 24 hours and as late as 4 hours before your flight departs. Check-in opens 3 hours before departure, but this can be up to 4 hours at some airports.
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