Ruth Haines
Southwest Airlines offers a high degree of flexibility to its passengers, allowing them to change or cancel their flight bookings without fees. This means that passengers can change their flight at the airport, either by using the Southwest app or by speaking to a Southwest Customer Service Agent. Passengers can also list themselves for same-day standby on an earlier flight, either via the app or by speaking to an agent. This allows passengers to retain their current flight while being listed for standby on an earlier flight.
| Characteristics | Values |
|---|---|
| Same-day change | You can switch to another flight on the same calendar day, with the same origin and destination airports, free of airline charges. |
| Same-day standby | You can list for standby on an earlier flight via the Southwest app or a Customer Service Agent at the airport. You will be notified based on your contact preference. |
| Requirements | You must change your flight or request to be added to the standby list at least 10 minutes prior to the scheduled departure of your original flight. If using the app, you must list your name 30 minutes ahead of scheduled departure. |
| Group bookings | Group bookings and unaccompanied minors are not eligible for same-day standby. |
| Boarding position | Your original boarding position is not guaranteed. |
| Refunds | You will be required to pay any government taxes and fees associated with these itinerary changes, but refunds will be provided. |
| Companion Pass | If you have the Southwest Companion Pass and have a companion tied to your reservation, you'll need to remove your companion, change your flight, and then re-add your companion. |
| Cancelling | Cancelling a flight can be done on the Southwest website or via the app. You can receive a refund, travel credits, or a combination of the two. |
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What You'll Learn
Same-day change
To make a same-day change, you can use the Southwest app or mobile web, or ask a Southwest agent at the ticket counter or departure gate. If using the app or mobile web, you must access your itinerary at least 30 minutes before the scheduled departure.
Please note that group bookings and unaccompanied minors are not eligible for same-day changes. Additionally, your original boarding position is not guaranteed when making a same-day change.
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Same-day standby
To take advantage of same-day standby, you can use the Southwest app, mobile web, or speak with a Southwest Customer Service Agent at the airport. Through the app or mobile web, access your itinerary at least 30 minutes ahead of your scheduled departure. Tap "View/Manage" and then "same-day standby," and select your desired flight. You will be notified via your chosen contact preference if you are cleared for the flight. Alternatively, you can request same-day standby in person at the ticket counter or departure gate by speaking with a Southwest Agent.
It is important to note that same-day standby is subject to availability, and your original boarding position is not guaranteed. Additionally, group bookings and unaccompanied minors are not eligible for this service. Same-day standby requests must be made at least 10 minutes before the scheduled departure of your original flight to avoid the no-show policy. The standby list can start being cleared as early as an hour before departure, so it is advisable to be at the airport in time to board your desired flight.
A-List and A-List Preferred Members can utilise same-day standby with Basic fares, while A-List Preferred and A-List Members who purchase Basic fares are not eligible for free same-day standby. Priority for same-day standby is generally given to A-List Preferred and A-List Rapid Reward Members based on their fare type. For managed business travellers, a Southwest Agent at the gate may be required for standby listing.
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Changing a leg of your flight
To change a Southwest Airlines flight, you can do so online, via the Southwest app, or at the airport. To change your flight online, log into your account and view your upcoming trips. Find the trip you want to change and click "Change flight". You will then be able to select a new flight and receive an email confirmation. This can be done at any time up until 10 minutes before the scheduled departure of your original flight, as long as there is space available on the new flight and the origin and destination airports remain the same. Same-day changes can also be made for free at the airport via a Southwest Customer Service Agent.
If you have a Southwest Companion Pass, the process is slightly different. To change your flight, you will first need to cancel the companion ticket, then change your flight, and finally re-add your companion. This is because Southwest Airlines requires you to pay for each leg of the flight separately when using a Companion Pass. Therefore, if you want to change a leg of your flight, you will need to cancel the companion ticket for that leg and then re-add them once the change is complete.
It is important to note that when changing a leg of your flight, you will typically pay or receive the difference in fare. However, if you are an A-List or A-List Preferred Member, you can take advantage of same-day standby for free, even with Basic fares. Additionally, Southwest Airlines offers refunds or flight credits for cancellations made at least 10 minutes before the original scheduled departure. These refunds may be in the form of electronic credit notes that can be used for future purchases.
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Cancelling a flight
It's important to note that in order to be eligible for a refund, you must cancel your reservation at least 10 minutes prior to the original scheduled departure of your flight. If you are unable to cancel your flight before this deadline, your funds will be refunded as a Transferable Flight Credit. Additionally, if you have added a companion to your reservation using the Southwest Companion Pass, you will need to remove your companion before cancelling your flight, and then re-add them once the changes have been made.
Southwest Airlines offers four types of fares, all of which can be cancelled without fees. However, the type of refund you receive depends on the fare you booked and how you made your booking. For example, if you booked a Wanna Get Away Plus, Anytime, or Business Select fare, you can confirm a change to a different flight with no additional cost. On the other hand, if you booked a Wanna Get Away fare and don't have A-List status, you may need to pay the fare difference, which may not always be worthwhile.
In some cases, you may be able to take advantage of same-day changes and same-day standby options. Same-day changes allow you to switch to another flight departing on the same calendar day, with the same origin and destination airports, free of charge. Same-day standby allows you to retain your current flight while listing for standby on an earlier flight via the Southwest app or through a Customer Service Agent at the airport. To be eligible for same-day standby, you must add your name to the list at least 30 minutes ahead of the scheduled departure, and you will be required to pay any associated government taxes and fees.
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Changing a Southwest flight online
Southwest Airlines offers a flexible flight change policy, allowing you to modify your booking online without incurring change fees. Here is a step-by-step guide to changing your Southwest flight online:
Logging In and Accessing Your Itinerary:
- Log in to your Southwest account on the Southwest website or mobile app.
- Navigate to the "Upcoming Trips" or "My Trips" section to locate the booking you wish to change.
- Select the specific flight or itinerary you want to modify.
Making Changes:
- Click on the "Change Flight" or "Change" option displayed for your selected flight.
- Make the desired changes to your booking, including the date, time, origin, destination, or fare class. You can also change your flight to take advantage of lower prices or different dates.
- Confirm your new flight selection.
- Review the updated itinerary and any applicable fare differences or refunds.
- Finalize the changes and proceed to checkout.
Same-Day Changes and Standby:
Southwest offers a same-day change option, allowing you to switch to another flight on the same calendar day, departing from and arriving at the same airports as your original booking. This option is available through the Southwest app, mobile web, or by contacting a Southwest Customer Service Agent. Same-day standby allows you to retain your current flight while listing for standby on an earlier flight.
Companion Pass Considerations:
If you have a Companion Pass and your companion is tied to your reservation, you will need to remove your companion before changing your flight and then re-add them afterward.
Refund and Credit Information:
Southwest Airlines provides refunds or flight credits for eligible cancellations made at least 10 minutes before the original scheduled departure. The type of refund or credit received depends on the fare type and booking method.
By following these steps, you can conveniently change your Southwest flight online, allowing for flexibility in your travel plans. Remember to review the updated itinerary and any applicable fare differences before finalizing your changes.
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Frequently asked questions
Yes, you can change your flight to a different one, provided that the origin and destination airports remain the same. You can do this by clicking on "Companion details" on your flight information.
To change your Southwest flight online, log into your account and look at your upcoming trips. Find the trip you want to change and click the "Change flight" text.
Yes, you can change your flight at the airport by speaking to a Southwest Customer Service Agent. You can also list for same-day standby on an earlier flight at the airport.
On the day of travel, you can switch free of airline charges to another flight with space available, departing on the same calendar day, and with the same origin and destination airports as your original flight.
Same-day standby allows you to retain your current flight while listing for standby on an earlier flight. You can do this via the Southwest app or by speaking to a Southwest agent at the airport.
