Roberta Aguirre
Norwegian Air offers some flexibility when it comes to changing your booking. You can change the date, time, and destination, and the name of the ticket holder for a fee, up to 30 minutes before the scheduled departure for most destinations. However, there are specific conditions and varying fees depending on the type of ticket and flight. For instance, LowFare, LowFare+, and Premium tickets can be canceled within 4 hours of booking for a refund, but if more than 4 hours have passed, you can still cancel without a refund. Flex and PremiumFlex tickets will be fully refunded if you cancel or don't use your flight. Additionally, name changes are subject to a processing fee and must be made before the first flight in the booking commences. It's important to review the fare rules and conditions for your specific ticket to understand the applicable fees and options for changing your departure airport.
| Characteristics | Values |
|---|---|
| Can I change the departure airport? | Yes, you can change the date, time, and destination of your ticket up to 30 minutes before the scheduled departure for most destinations online. |
| Fee | There is a fee for changing the departure airport. The fee varies depending on the type of ticket and where you are flying. Name change fees are €60 EUR per passenger. |
| How to change | You can change your booking online using your profile login, surname, and reference number. Alternatively, you can phone Norwegian Air's contact centre. |
| Cancellation | LowFare, LowFare+, and Premium tickets can be canceled within 4 hours of booking for a refund. Flex and PremiumFlex tickets will be fully refunded if you cancel or don't use your flight. |
| Name change | You can change the name of the ticket holder up to 30 minutes before the scheduled departure. |
| Check-in | Norwegian Airlines recommends completing online or kiosk check-in at least 60 minutes before your flight's departure. |
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What You'll Learn
Changing the date, time and destination of a Norwegian Air flight
Norwegian Air allows you to change the date, time, destination, and name on the ticket up to 30 minutes before the scheduled departure of your flight. You can make these changes online, but occasionally, you may need to call the Norwegian Air Contact Centre. Changes made by phone or at the airport incur an additional fee of 80 NOK/95 SEK/10 EUR per person per leg, plus the change fee. This fee is typically equivalent to the cost of the flight booked.
To change the date, time, or destination of your flight, you will need your surname and booking reference number. You can also change your booking by logging into your profile on the Norwegian Air website. If you have made a mistake with your name when booking, Norwegian Air can correct it free of charge (one correction per name). This includes spelling mistakes, as long as it is still the same person.
If you need to change your name due to an official name change, you will need to pay a fee and then contact Norwegian Air for a refund. Name changes can only be made before the first flight in the booking commences. A name change will apply to all flights associated with the passenger in that booking.
It is important to note that Norwegian Air has different cancellation policies for different types of ticket fares. LowFare, LowFare+, and Premium tickets can be canceled within 4 hours of booking for a refund. If more than 4 hours have passed since the purchase, you can still cancel the ticket, but you will not get a refund. Flex and PremiumFlex tickets will be fully refunded if you cancel or don't use your flight.
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Cancelling a Norwegian Air flight
If you need to cancel a Norwegian Air flight, the first thing to do is check the type of ticket you have. Norwegian Airlines have different cancellation policies for different types of ticket fares, so it's important to know what type of ticket you're holding.
LowFare, LowFare+ and Premium tickets can be cancelled within 4 hours of booking and you will be refunded. If more than 4 hours have passed since you purchased the flight, you can still cancel the ticket, but you won’t get a refund. Flex and PremiumFlex tickets will be fully refunded if you cancel or don’t use your flight.
If you've purchased Cancellation Protection, you can get a full ticket refund if you're unable to travel due to illness affecting you or a close family member. To claim your refund, you'll need to produce an original medical certificate, and, in the case of a family member's illness, documentation of your relationship. If you've tested positive for COVID-19 or are in mandatory quarantine, you'll need to provide official documentation of this.
If your flight is cancelled by Norwegian Air, you will be entitled to assistance in line with EU Regulation 261/2004. You will only be entitled to compensation if the cancellation is due to reasons within Norwegian Air's control. Norwegian Air will inform you of your options as soon as possible by SMS and through their app. You can choose to rebook your flight to the same destination for free, or at a later date, or you can cancel your booking and claim a full refund for your unused ticket.
If you have a connecting flight with Norwegian Air and you miss it because your first flight is cancelled or delayed, Norwegian Air will transfer you to their next available flight to your final destination. You'll also be entitled to food and overnight accommodation, if required.
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Getting a refund for a Norwegian Air flight
The process of obtaining a refund for a Norwegian Air flight is dependent on a variety of factors, including the type of ticket purchased, the timing of the refund request, and the reason for cancellation.
Firstly, it is important to understand the different cancellation policies for different types of ticket fares. For LowFare, LowFare+, and Premium tickets, cancellations and refunds are permitted within 4 hours of booking. After this timeframe, cancellations are still possible, but refunds are generally not provided. Flex and PremiumFlex tickets, on the other hand, offer full refunds if you cancel or do not use your flight, regardless of when you cancel. Additionally, if you've purchased Cancellation Protection, you are eligible for a full refund if you or a close family member falls ill and are unable to travel.
In the event of a name change, you can modify the name on your booking up to 30 minutes before the scheduled departure for most destinations. A name change fee applies, and it depends on the ticket type. If you have made a legal name change, you will need to pay the name change fee and then contact Norwegian Air to request a refund for that fee.
If you have a round-trip booking and only intend to use the inbound flight, you can apply for a refund for the outbound flight after completing your travel. The refund will depend on the fare rules for the unused portion of your booking.
It is worth noting that Norwegian Air, like other airlines, may not provide compensation in certain circumstances. For instance, if they offer a replacement flight with similar departure and arrival times, or if there are extraordinary circumstances beyond the airline's control, such as bad weather or air traffic control strikes.
When it comes to the timing of refunds, some sources indicate that refunds can take between 14 and 28 days to process, while others mention instances where refunds took a few days or even a month to be received.
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Checking in online for a Norwegian Air flight
Using the website
First, go to the Norwegian website and find the 'Online Check-in' page. From there, you can log in to your account using your profile login, or your surname and reference number.
Using the app
You can also check in using the Norwegian Travel Assistant app. This app allows you to use a digital boarding pass, which may be more convenient than a physical one.
At the airport
If you prefer, you can also check in at the airport using one of the check-in kiosks. You can scan your barcode at the kiosk and print out your boarding pass. If you need assistance, you can visit the check-in counter. Remember to check in at least one hour before departure to avoid missing your flight.
It's important to note that if you've made a booking with a travel agency, you may not have all the necessary information for the online boarding process. In this case, you may need to use the check-in counter at the airport. Additionally, some tickets cannot be changed online, and you may need to call the Norwegian Contact Centre for assistance. Changes made by phone or at the airport ticket office may incur a service charge.
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Changing the name on a Norwegian Air ticket
Norwegian Air Shuttle ASA, commonly known as Norwegian Air, allows passengers to correct typos and make minor changes to the name on the ticket. However, transferring a ticket to another person involves a different process and may incur additional fees.
Minor Corrections
Small corrections such as fixing spelling mistakes in the first or last name are allowed. Norwegian Airlines allows passengers to correct typos free of charge, but only one correction per name. If you need to make a correction, you can do so by providing travel documentation that shows the correct spelling of your name.
Complete Name Change
Changing the entire name to transfer the ticket to someone else is possible, but there is a fee for this service. The fee varies depending on the type of change and the route. This fee can typically be paid online using a credit or debit card. To make a complete name change, you will need to enter the new passenger's details.
Time Restrictions
Name changes or corrections must be made within a certain time frame before the flight's departure. Norwegian Airlines allows passengers to change the name of the ticket holder up to 30 minutes before the scheduled departure for most destinations online. However, name changes within 1 hour of departure can incur ticket cancellation fees. It's important to note that name changes are not allowed after you have checked in for the flight, whether online, at a kiosk, or with an agent.
How to Change the Name
To change the name on your Norwegian Air ticket, you can visit the Norwegian Air website and go to the “Manage Booking" section. Log in using your booking reference and last name. Once logged in, find the option for “Edit Booking” or “Change Name”. Select the booking that requires a name change. For minor corrections, directly enter the correct spelling. For a complete name change, enter the new passenger's details. Carefully review the entered information to ensure it's accurate, and then confirm the changes.
If you encounter any issues or if the website does not allow you to make the necessary changes, you can contact Norwegian Air's customer service by phone, email, or social media. You can also visit the Norwegian Air service desk at the airport if you're already there.
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Frequently asked questions
Yes, you can change the date, time, and destination of your flight up to 30 minutes before the scheduled departure for most destinations online. However, you will have to pay a fee for the change, which varies depending on your ticket type and destination.
To change your departure airport, log in to your booking at Norwegian.com or on their app. Select "Replace Passenger" and enter the new passenger's details. You will also need to pay a €60 EUR processing fee.
Yes, you can change the name of the ticket holder up to 30 minutes before the scheduled departure for most destinations online. There is a name change fee that depends on your ticket type.
Norwegian Airlines has different cancellation policies for different types of ticket fares. LowFare, LowFare+, and Premium tickets can be canceled within 4 hours of booking for a full refund. Flex and PremiumFlex tickets will be fully refunded if you cancel or do not use your flight.
