Sachin Walls
Changing airports after booking a flight is a situation that many travellers face. While it is possible to modify your booking, the specific changes you can make and the fees involved depend on the airline and the type of ticket you have purchased. Some airlines allow you to make changes online, while others require you to contact their customer support or a travel agent. It is important to understand the conditions of your ticket and any applicable charges before proceeding with any changes.
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Cancelling and rebooking
IndiGo
IndiGo allows passengers to cancel their reservations and create new ones through the regular booking procedure. However, it is important to note that you cannot change your origin and destination through the View/Change Booking facility. IndiGo also offers a Credit Note or Credit Shell option, where passengers can choose to retain the remaining amount after applicable charges for their next reservation. Credit Notes or Credit Shells can only be used for the same passenger and are not applicable for reservations made through third parties or international card payments. For domestic flights, cancellations and refunds are allowed up to 3 hours before departure, while for international flights, it is 4 hours.
Air India
Air India allows passengers to cancel or modify their bookings, but there may be cancellation and no-show charges, depending on the fare type. Refunds are typically processed within 7 to 10 business days, but delays can occur due to complications in the booking. If a flight is cancelled by Air India, passengers can use the self-service re-accommodation option to reschedule without additional charges.
Emirates
Emirates offers the ability to change bookings purchased with Skywards Miles or Emirates Business Rewards points online through their "Manage your booking" feature. However, any changes made online will apply to everyone in the booking. If you want to change a flight for just one person, you will need to contact their customer support or the travel agent who made the booking. Emirates also provides a credit note (EMD) option for eligible refunds, which can be used for future travel or refunded within one year from the date of issue.
It is important to review the specific policies of the airline you are travelling with to understand the process and any associated fees or restrictions. Each airline has its own guidelines, and these may vary depending on the type of ticket purchased.
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Online changes
Many airlines allow you to change your flight online. However, the specific procedures and requirements may vary across different airlines.
For instance, American Airlines allows you to make changes or cancel for a refund within 24 hours of booking, provided that you booked at least two days before departure. After 24 hours, refunds are not permitted for non-refundable fares. To change your trip, you can log in to your AAdvantage® account or enter your confirmation code. Then, click 'Change trip' in the menu, choose a new flight, and review and confirm your changes.
Similarly, Delta Air Lines permits online changes and cancellations prior to departure through the "My Trips" section on their website. While Delta's Basic Economy tickets are typically non-refundable and non-changeable, you may cancel for a cancellation charge assessed in miles, which will be deducted from your ticket value, and the remaining mileage will be redeposited into your SkyMiles account. For other ticket types, you can change your flight by paying a change fee of $0-$400, depending on your travel route, in addition to the price difference between your old and new flights.
IndiGo also offers an online tool called "View/Change Booking" on their website, where you can process changes or cancellations to your itinerary. However, they specify that you cannot change your origin and destination through this facility. Instead, you would need to cancel your reservation and create a new one.
It is important to note that each airline has its own policies and procedures for making changes online. Therefore, it is recommended to review the specific guidelines provided by your chosen airline to understand the options available to you and any associated fees or restrictions.
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Refunds
When it comes to refunds for changing airports after booking a flight, policies vary across different airlines. Here are some general insights and examples from specific carriers:
- American Airlines allows you to make changes or cancel for a refund within 24 hours of booking, provided your trip was booked at least two days before departure. After this 24-hour window, refunds are not permitted for non-refundable fares.
- Delta Air Lines offers flexibility for ticket changes, but their Basic Economy tickets are typically non-refundable and non-changeable. However, you may cancel for a cancellation charge, which is deducted from your ticket value, and the remaining balance is credited to your SkyMiles account.
- IndiGo allows passengers to cancel and request refunds through their View/Change booking section on their website. However, cancellation charges may apply, and refunds are only allowed to the same credit/debit card/bank account used for the booking.
- Air India offers refunds, but the amount and eligibility depend on factors like fare type, flight route, and time of cancellation or itinerary change. They typically process refund requests within 7 to 10 business days, and you can apply for a refund up to two years from the date of ticket issuance.
- When dealing with trip insurance, cancellation policies can vary by country of residence. Trip cancellation coverage typically provides refunds for prepaid, non-refundable payments if you cancel for a covered reason, such as illness, injury, jury duty, or a traffic accident en route to the airport.
Remember that each airline will have its own unique policies and procedures for refunds, so be sure to review the specific guidelines provided by your chosen carrier.
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Charges
While it is possible to change your flight details after booking, charges for changing the airport may vary depending on the airline and the type of ticket. Some airlines, such as Southwest, allow passengers to cancel their flights at no additional cost, and you may not be charged if you have proof of a family emergency or hold elite status with the airline. United Airlines, for example, has eliminated change and cancellation fees. However, other airlines may charge a fee for changing or cancelling your flight. These fees can range from $25 per segment, as with Allegiant Air, to $100 or $200 per person, depending on the region, as with JetBlue. IndiGo also charges an additional fee of INR 250 per person per sector for cancellations made through their call centre.
It is important to note that some tickets may not be transferable, and name changes on confirmed reservations might not be allowed. In such cases, you would need to cancel your existing ticket and book a new one with the new passenger's name, incurring cancellation charges, if applicable. Additionally, some airlines may only allow changes or cancellations within a certain timeframe before departure. For instance, Allegiant Air requires changes or cancellations to be made at least seven days before travel.
If you have booked using credit card points or are part of an awards program, you may still be subject to change or cancellation fees. These fees vary among airlines and awards programs. It is recommended to contact the airline's customer service line to inquire about specific charges and provide any necessary documentation to support your request for a change or cancellation.
When changing your flight details, it is essential to review the terms and conditions of your booking, as well as the policies of the airline, to understand any potential charges or restrictions that may apply. By staying informed, you can make the necessary adjustments to your travel plans while minimising any additional costs.
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Contacting the airline
If you need to change the airport after booking your flight, the first step is to contact the airline. Many airlines now offer online tools that allow you to make changes to your booking without having to go through their call centre.
American Airlines, for example, allows you to change your booking online in just a few steps. You can log in to your AAdvantage® account and click 'Change trip' in the menu. From there, you can choose a new flight, changing your departure or arrival airport and/or date. You can also hold reservations on aa.com for 24 hours without committing. If you booked at least 2 days before departure, you can make changes or cancel for a refund within 24 hours of buying your ticket. After 24 hours, refunds are not allowed for non-refundable fares, and a difference in ticket price may apply for changes.
IndiGo also offers a self-service online tool that allows customers to make changes to their bookings without contacting the call centre. To access this tool, go to the homepage of the IndiGo website and click on the "View/Change booking" option. You can then access your reservation record using your six-letter IndiGo Booking Reference Number/PNR, last name, or email ID. While you cannot change your origin or destination using this tool, you can cancel your reservation and create a new one. IndiGo also allows you to cancel your ticket and use a Credit Note or Credit Shell for your next reservation, though this cannot be used for reservations made by third parties or with international card payments. Note that cancellations made through IndiGo's call centre will incur an additional fee of INR 250 per person per sector.
If the airline you are flying with does not offer an online option for changing your booking, you may need to contact their customer service team by phone or online chat. It is always a good idea to check the airline's website first, as it will often have a list of frequently asked questions and step-by-step instructions for making changes to your booking.
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Frequently asked questions
This depends on the airline. IndiGo, for example, does not allow passengers to change their origin and destination through the View/Change Booking facility. However, passengers can cancel their reservation and create a new one. Emirates, on the other hand, allows customers to make changes online through Manage your booking.
This depends on the airline and how you booked your ticket. If you booked online, you can likely change your flight details on the airline's website. If you booked through a travel agent or the airline's contact centre, you may need to contact them directly.
This depends on the airline and how far in advance you cancel your flight. IndiGo, for example, allows customers to cancel and receive a refund up to 3 hours before domestic flight departure and 4 hours before international flight departure. Air India will provide a refund if you cancel outside of the no-show window, which is 2 hours after the departure time.
