Lois Larson
British Airways allows passengers to change their departure airport, as long as they get in touch as soon as possible. Cancellation and amendment penalties increase the closer you get to your departure. There is no charge for changing your flight booking, but if the price of your new flight is higher, you will need to pay the difference. If the price is lower, British Airways will refund you the difference.
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What You'll Learn
Rebooking options
British Airways offers a range of rebooking options for its customers. If your flight is cancelled, you can claim a refund or review your EU consumer rights. You can also rebook your trip on different dates, subject to availability, without any charges. However, if the price of your new booking is higher, you will need to pay the difference, and if it is lower, you will receive a refund. If your flight is delayed for more than 5 hours, you can get a refund for the parts of your journey that you did not fly.
If you need to amend or cancel your holiday, British Airways advises getting in touch as soon as possible, as cancellation and amendment penalties increase closer to the departure date. Amendment fees vary depending on the type of ticket booked, and no amendments are allowed for non-changeable/non-refundable hotels. You can make these changes by contacting British Airways by telephone or via the "Manage My Booking" option on their website.
If your flight from your origin is delayed within 3 hours before departure, British Airways will automatically rebook your connecting flight to give you more time to connect. The oneworld Global Support team can assist with your journey by providing travel information, new boarding passes, and overnight accommodation if required.
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Changing your flight booking
British Airways offers its customers the option to change their flight bookings. This can be done by contacting British Airways' customer support team over the phone. It is important to note that the amendment fee will depend on the type of ticket booked and the time of the amendment. If you are amending your booking more than 28 days before a short-haul flight or 35 days before a selected European ski resort flight, or more than 7 weeks before a long-haul flight, you will lose your deposit. If you make the changes within 72 to 28 hours before a short-haul flight or within 72 to 35 hours before a ski resort flight, or within 72 to 7 weeks before a long-haul flight, you will lose 60% of the total package price. Amendments made more than 14 days before the travel date will incur a single fee of £100, $130, or €115, or the currency equivalent. Amendments made less than 14 days before travel will incur a single fee of £500, $650, or €575, or the currency equivalent.
If your flight has been delayed or cancelled, British Airways will automatically rebook you to the next available flight. You can also choose to rebook your flight to travel on different dates, subject to availability. There is no charge for changing your flight booking. However, if the price of your new booking is higher, you will need to pay the difference. If the price is lower, British Airways will refund the difference.
If your flight is delayed for 5 hours or more, you may be eligible for a refund for the parts of your journey that you did not fly. If your flight is delayed at your final destination by more than 3 hours due to causes within British Airways' control, you may claim compensation. If your flight is subject to the United States Department of Transportation regulations, you are entitled to a cash refund.
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Getting a refund
British Airways offers its customers a range of refund options in the event of delays, cancellations, or other issues. Here are the key details on getting a refund:
Eligibility for Refunds
Your eligibility for a refund and the refund amount depend on the type of ticket you purchased. Generally, if you booked directly with British Airways and notice a mistake with your booking, you can cancel and claim a full refund without penalty within 24 hours of booking. This option is not available for bookings made for travel within 24 hours or for British Airways Holidays bookings made on their website.
If your flight is delayed for 5 hours or more, you are entitled to a refund for the parts of your journey that you did not fly. Additionally, if you are delayed at your final destination by more than 3 hours due to causes within British Airways' control, you can claim compensation. If your flight is subject to United States Department of Transportation regulations, you are also entitled to a cash refund.
Refunds for Connecting Flights
In the case of connecting flights, if a delay or cancellation of 5 hours or more disrupts your connection, and you booked it under the same reference with a planned connection time of 24 hours or less, you can choose to return to your original point of departure at the earliest opportunity and receive a refund for the parts of the journey you did not fly.
Refunds for Seat Selection
On occasions where British Airways needs to change your reserved seat due to aircraft changes, operational reasons, or safety reasons, they will try to find an alternative that meets your preference. However, if they cannot accommodate your preference, you can request a refund.
How to Get a Refund
To initiate a refund, you can use the "Manage My Booking" feature on the British Airways website or call their contact centres. If you booked through a travel agent or tour operator, you should contact them directly to request your refund.
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Cancelling your booking
If you need to cancel your booking with British Airways, the first thing to do is get in touch as soon as possible. Cancellation and amendment penalties can increase the closer you get to your departure. You can cancel your booking in 'Manage My Booking', where you will also find the cancellation terms and conditions you agreed to at the time of booking.
If you have booked directly with British Airways and notice a mistake with your booking after you have paid for your ticket, you can cancel your flight and claim a full refund without penalty, up to 24 hours from when you made the original booking. Refunds can be requested online in 'Manage My Booking' or by calling the contact centres.
If you booked your ticket with a travel agency or online travel site, you will need to contact them directly to arrange your booking cancellation and refund.
If your flight is delayed for five hours or more, you can get a refund for the parts of your journey you did not fly. If you are delayed at your final destination by more than three hours, and that delay was within British Airways' control, you can claim compensation. If your flight is subject to the United States Department of Transportation regulations, you are entitled to a cash refund.
If you have secured your holiday package with a deposit, the deposit amount is usually non-refundable if you decide to cancel your booking. However, some exceptions apply if you have chosen a fully flexible airfare as part of your package.
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Amendment fees
British Airways defines bookings as either flight-only or package bookings, which include additional items such as hotels, car rentals, transfers, or experiences. The amendment fees for these bookings may differ:
- Flight-only Bookings: British Airways states that there is no charge for changing your flight booking. However, if there is an increase in the price of your flight, you will need to pay the difference. If the price is lower, they will refund the difference.
- Package Bookings: Amendment fees for package bookings are more complex and depend on various factors. The fees will be advised at the time of requesting the amendment. Any increases in price will be passed on to the customer, while decreases will be refunded minus any applicable amendment fees.
Timing of Amendments:
The timing of your amendment request also impacts the applicable fees. British Airways provides the following guidelines:
- More than 28 days before travel (short-haul) or 35 days before travel (selected European ski resorts): Loss of deposit.
- More than 72 hours before travel and up to 28 days before travel (short-haul) or 35 days for ski resorts: £100 / $130 / €115 single fee, or currency equivalent.
- Less than 14 days before travel: £500 / $650 / €575 single fee, or currency equivalent.
Location of Booking:
The amendment fees may also vary depending on the location of the booking. For example, bookings originating in the USA or Canada have specific requirements, such as booking and purchasing land products in conjunction with a flight. The fees for amendments to these bookings may differ from those made in other regions.
It is important to note that British Airways Club members who book a holiday package for travel from April 1, 2025, will earn tier points based on their spending. These points will be evenly split among the individuals on the booking.
To make an amendment, customers are advised to contact British Airways directly, as amendments cannot be made online at this time. Additionally, customers can view and manage their bookings, including payments and cancellations, through the "Manage My Booking" feature on the British Airways website.
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Frequently asked questions
Yes, you can change your departure airport with British Airways, but you will need to contact them by telephone to do so. Cancellation and amendment penalties increase the closer you get to your departure, so get in touch as soon as possible.
To change your departure airport, you will need to contact British Airways by telephone. You can find their contact details on the text message you received on your travel date. You will also be able to find these details on the room selection page during the booking process.
The fees for changing your departure airport vary depending on the type of ticket you have booked and how far in advance of your travel date you make the change. More than 28 days before travel for short-haul bookings, or more than 7 weeks before travel for long-haul bookings, you will lose your deposit. More than 72 hours and up to 28 days before travel for short-haul, or more than 72 hours and up to 7 weeks before travel for long-haul, you will lose 60% of the total package price. More than 14 days before travel, there is a single fee of £100 / $130 / €115, or currency equivalent. Less than 14 days before travel, there is a single fee of £500 / $650 / €575, or currency equivalent.
