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London Stansted Airport offers a wide range of facilities and assistance for passengers with disabilities or reduced mobility. Passengers who require a wheelchair can request one at the airport, and there are also various other services available to make the travel experience as smooth as possible. From special assistance desks and help phones to accessible parking, seating, and toilets, the airport strives to ensure that all passengers can navigate the airport with ease. It is recommended that passengers requiring assistance inform their airline at least 48 hours before their flight.
| Characteristics | Values |
|---|---|
| Wheelchair availability | Yes, wheelchairs are available for passengers to use in the terminal building by the special assistance desk. |
| Special assistance | Yes, Stansted Airport provides special assistance for passengers with reduced mobility or disabilities. Assistance must be pre-booked through the airline or travel agent at least 48 hours before the flight. |
| Accessible toilets | Yes, unisex wheelchair-accessible toilets are available on the main concourse and inside the departures lounge. |
| Assistance animals | Guide and hearing dogs are permitted in the terminal buildings. Assistance dogs must be pre-booked with the airline. |
| Accessible parking | Yes, Stansted Airport offers Blue Badge parking spaces and full assistance in the short-term and long-term car parks. |
| Accessible transport | The official taxi service provider offers wheelchair-accessible vehicles available on request. Transfer coaches from the car park to the airport terminal are free of charge and wheelchair-accessible. |
| Hearing accessibility | Induction loops are fitted in certain areas of the terminal, and all telephones are fitted with induction couplers. Some staff members are proficient in BSL Stage 1 and have been trained in deaf awareness. |
| Visual accessibility | Signage provides optimum contrast to aid all travellers. |
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What You'll Learn
Wheelchair availability at the Stansted Airport terminal
London Stansted Airport provides a range of facilities and services to ensure that passengers with disabilities or reduced mobility have a smooth journey through the airport. The airport offers a Special Assistance Help Desk, located at the front of the terminal building between Check-in Zones D and E, which is staffed 24 hours a day. Passengers can request assistance before reaching check-in by visiting the Assistance Desk in Zone A of the Terminal or by using the Assistance Help Points located across the terminal forecourt, Express Set Down lane, Short Stay car parks, and bus station.
For passengers requiring assistance, it is recommended to pre-book through the airline or travel agent at least 48 hours before the flight. Upon arrival at the airport, passengers can be met by a minibus, which will transport them directly to the terminal building and the Assistance lobby. London Stansted Airport also provides a free wheelchair-accessible transit system connecting the departure lounge with the gates, running every 3 minutes. Passengers can also bring their own wheelchairs or mobility aids and take them through the airport to the departure gate and onto the aircraft.
Wheelchairs are available for use within the terminal building, near the Special Assistance Desk. Additionally, the official taxi service provider, 24x7 Limited, offers wheelchair-accessible vehicles upon request. The airport also offers Blue Badge parking spaces and full assistance in the short-term and long-term car parks.
London Stansted Airport caters to passengers with hearing impairments by providing induction loops in various areas, including the Special Assistance seating areas, and text phones in some locations. A proportion of the airport staff are proficient in BSL Stage 1, and most staff have received deaf awareness training. The airport also operates the Sunflower Lanyard Scheme to support passengers with hidden disabilities, which can be picked up from the Information Desk or Assistance reception.
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How to request a wheelchair at Stansted Airport
London Stansted Airport provides a range of services to assist passengers with disabilities or reduced mobility. The airport recommends that passengers requiring assistance arrive at the airport at least 2 hours before their flight time. Here is a step-by-step guide on how to request a wheelchair at Stansted Airport:
Before Your Arrival:
It is important to pre-book your assistance requirements with your airline or travel agent at least 48 hours before your flight. Contact your airline or travel agent to provide them with the necessary information, and they will inform the airport team. This step is crucial to ensure that the required assistance is available upon your arrival at the airport.
Upon Arrival:
When you arrive at the airport, proceed to the Special Assistance Help Desk, located at the front of the terminal building, between Check-in Zones D and E. The desk is staffed 24 hours a day, 7 days a week, ensuring continuous assistance for passengers in need.
Requesting a Wheelchair:
At the Special Assistance Help Desk, you can request a wheelchair for use within the terminal building. Wheelchairs are typically available for immediate use, and the staff will be happy to assist you. If you need assistance before reaching the check-in area, you can also use the Assistance Help Points located across the terminal forecourt, Express Set Down lane, Short Stay car parks, and bus station.
During Security and Boarding:
London Stansted Airport offers a dedicated Assistance Lane at security, which you can access by requesting assistance from a member of staff. Additionally, the airport operates an airside assistance desk located away from the main shopping area. Here, passengers with reduced mobility can be escorted through security and asked to wait with a member of staff before boarding their flight.
Accessible Facilities:
Stansted Airport offers various accessible facilities, including standard accessible toilets, seating areas, and shopping assistance for disabled users. There is also a free wheelchair-accessible transit system connecting the departure lounge with the gates, available to both departing and returning passengers. This service runs every 3 minutes, ensuring convenient and efficient transportation within the airport.
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Stansted Airport's special assistance for disabled passengers
Stansted Airport provides a range of special assistance services for disabled passengers. The airport offers a free wheelchair-accessible transit system connecting the departure lounge with the gates, which runs every 3 minutes. Passengers can also take their own wheelchairs or mobility aids with them through the airport and right up to the aircraft.
For those who require a wheelchair, they are available for use in the terminal building by the special assistance desk. It is recommended that passengers who need assistance arrive at the airport at least 2 hours before their flight time and present themselves at the special assistance desk, which is located at the front of the terminal building, between Check-in Zone D and Zone E. The desk is manned 24/7. Passengers can also request help at any of the Help Phones, located beside the main terminal doors and in the Short Stay Car Park.
Stansted Airport also provides Blue Badge parking spaces and full assistance in the short-term car park and Zone Q of the long-term car park. The airport's official taxi service provider, 24x7 Limited, offers wheelchair-accessible vehicles on request and can pick up and drop off at the front of the terminal building.
For passengers with assistance dogs, it is necessary to pre-book with the airline and ensure that the destination airport permits assistance dogs. Guide and hearing dogs are permitted in the terminal buildings. London Stansted Airport also operates the Sunflower Lanyard Scheme to support passengers with hidden disabilities, such as autism or deafness. The lanyards can be picked up from the Information Desk in the International Arrivals area or at the Assistance reception in Zone A.
Upon arrival at the airport, passengers requiring assistance are met by a minibus, which transports them directly to the terminal building. The airport service provider, ABM, can assist passengers from the aircraft to the terminal, through immigration, and to the baggage reclaim hall.
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The process of pre-booking a wheelchair at Stansted Airport
London Stansted Airport can provide customers who need special assistance with support from when they arrive at the airport to when they leave after their return flight. The airport recommends arriving at the airport at least 2 hours before the flight time and presenting yourself at the Special Assistance desk, which is situated at the front of the terminal building.
If you require a wheelchair, you must inform your airline at least 48 hours before your flight. Give as much notice as possible for both outbound and inbound flights. If no notification is made, the best endeavours will be made to assist you. You can inform your airline or travel agent by phone or online.
When you arrive at the airport, you can request help getting to check-in from any of the Help Phones, located beside the main terminal doors and in each zone of the Short Stay Car Park. There may also be wheelchairs available for you to use immediately in the terminal building by the special assistance desk.
Once you have boarded the aircraft, your wheelchair/mobility aid will be placed in the hold of the aircraft.
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Other accessible facilities at Stansted Airport
Stansted Airport offers a wide range of accessible facilities for passengers with disabilities. These include:
- Signage, parking, seating areas, and standard accessible toilets.
- A Special Assistance Help Desk located at the front of the terminal building, manned 24/7.
- Induction loops in certain areas of the terminal for those hard of hearing, with all telephones fitted with induction couplers and public text phones provided in some areas.
- Staff trained in deaf awareness, with some proficient in BSL Stage 1 and finger spelling.
- Assistance dogs are allowed, but you must pre-book with your airline and ensure your destination airport permits them.
- A free, wheelchair-accessible transit system connecting the departure lounge with the gates, running every 3 minutes.
- Passengers can take their own wheelchairs or mobility aids through the airport to the departure gate and onto the aircraft.
- A dedicated Assistance Lane at security.
- The Sunflower Lanyard Scheme to support passengers with hidden disabilities such as autism or deafness.
- Guide and hearing dogs are permitted in the terminal buildings.
In addition to these, Stansted Airport also provides:
- Electric charging points and free WiFi.
- Baby changing facilities in various locations, including the check-in area, main departure lounge, and near specific gates.
- Public shower facilities in the departure lounge and international arrivals.
- A prayer room that is open 24/7.
- A quiet seating area away from the main departure lounge.
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Frequently asked questions
Yes, Stansted Airport provides wheelchairs for passengers with reduced mobility. You can request one at the Special Assistance Help Desk, located at the front of the terminal building, or at the Help Phones, situated beside the main terminal doors and in the Short Stay Car Park.
Yes, it is recommended that you book your assistance requirements, including wheelchair assistance, at least 48 hours before your flight by contacting your airline or travel agent.
Stansted Airport offers a range of accessibility services, including:
- Signage, parking, seating areas, and accessible toilets.
- Assistance dogs are allowed, but they must be pre-booked with your airline.
- A transit system connecting the departure lounge to the gates, which is free and wheelchair-accessible.
- A dedicated Assistance Lane at security for passengers with hidden disabilities.
- Induction loops and text phones for hard-of-hearing individuals.
