Toulouse Airport Delays: What You Need To Know

Toulouse–Blagnac Airport is an international airport located 6.7 km northwest of Toulouse, France. The airport experiences delays and cancellations, with sources reporting varying percentages of flights affected. Passengers may be entitled to compensation of up to 600 euros per person in the event of significant delays or cancellations under European laws and airline policies. The airport has one terminal with four halls, A through D, and offers various amenities and transportation options to travellers.

Toulouse-Blagnac Airport's location and transport links

Toulouse-Blagnac Airport is located 3.6 nautical miles (6.7 km; 4.1 mi) west-northwest of Toulouse, in the Occitanie region of France. The airport is partially in Blagnac, and both communes are part of the Haute-Garonne department. Covering 780 hectares (1,927 acres) of land, the airport sits at an elevation of 499 feet (152 m) above sea level.

The airport features one passenger terminal, divided into four halls: Hall A, Hall B, Hall C, and Hall D. Hall A caters to regional aircraft on domestic services, while Hall B, the oldest area opened in 1978, serves as the main information hub. Hall C caters to European destinations, and Hall D, opened in 2010, accommodates international and long-haul flights.

In terms of transport links, Toulouse-Blagnac Airport is easily accessible from the city centre by tram, shuttle, or bus. The T2 tram line previously connected the airport to the city centre, but it is no longer operational due to construction work. Shuttle buses provide a faster alternative, reaching the city centre in approximately 20 minutes. These shuttles are wheelchair-accessible and depart every 15 minutes, with stops at Compans-Caffarelli, Jeanne d'Arc, Jean Jaurès, and the Toulouse-Matabiau railway station. The bus is another option, with the Tisseo bus service offering connections to the city centre and other nearby destinations.

Flight cancellations and compensation

Flight cancellations and delays are common occurrences, and it is important to know your rights as a passenger. If your flight is cancelled or delayed, your airline has a duty to take care of you. This includes providing meals, accommodation, and getting you to your destination, either by organising an alternative flight at no extra cost or rebooking you. If you are stuck abroad or at the airport due to a flight cancellation, airlines must provide a reasonable amount of food and drink (often in the form of vouchers), a way for you to communicate (by refunding the cost of calls), free accommodation if you have to stay overnight for a flight the next day, and transport to and from the accommodation. If your airline is unable to arrange this assistance, you have the right to organise it yourself and claim the cost back later.

In terms of compensation, this depends on the location of your departure airport and the airline you are flying with. If your flight is covered by UK law, your airline must offer you the choice between a refund or an alternative flight. You can get your money back for any part of the ticket you have not used. For example, if you booked a return flight and the outbound leg is cancelled, you can get the full cost of the return ticket refunded. If you still want to travel, your airline must find you an alternative flight. If another airline is flying to your destination significantly sooner, or there are other suitable modes of transport, then you have a right to be booked onto that alternative transport.

If you are flying from Toulouse-Blagnac Airport, you may be entitled to up to £520 compensation when flights are delayed or cancelled, according to EC 261, a European law. This law applies to any passenger departing from Toulouse-Blagnac Airport, and in some cases, flights arriving at the airport too. Passengers usually have up to three years to claim their compensation. However, compensation is not required if the airline can prove that extraordinary circumstances caused the cancellation, such as dangerous weather conditions or a strike by air traffic control.

If you are flying with a US airline or from a US airport, the US Department of Transportation (DOT) provides compensation in some instances, including for delayed and cancelled flights. Unlike the EU, the US does not have an umbrella regulation protecting passengers with flight issues. However, the DOT does compensate passengers for involuntary bumping and substantial delays, although policies vary depending on the airline. If your flight is overbooked, the DOT requires airlines to compensate for both voluntary and involuntary bumping. If you voluntarily give up your seat, the airline will likely provide compensation in the form of vouchers. If you are involuntarily bumped, the DOT requires airlines to compensate passengers via check or cash, and the amount depends on the ticket price and length of the delay.

If you are flying to/from/within the EU, EU Legislation 261/2004 establishes rules and a compensation structure for passengers who experience issues like denied boarding or flight delays. As a passenger, your rights apply if your flight is within the EU and operated by an EU or non-EU airline, your flight arrives in the EU from outside the EU and is operated by an EU airline, or your flight departs from the EU to a non-EU country operated by an EU or non-EU airline. If your flight arrives in the EU from outside the bloc and is operated by a non-EU airline, or you have received benefits for flight-related problems under the laws of a non-EU country, then EU passenger rights do not apply. If your flight is cancelled with less than two weeks' notice, you may be able to claim compensation based on the timings of the alternative flight you are offered. The amount you are entitled to depends on how far you were travelling: for flights under 1,500km, you can claim up to £220 per person, for flights of 1,500km to 3,500km, you can claim up to £350 per person, and for flights over 3,500km, you can claim up to £520 per person.

Flight delays and compensation

Flight delays and cancellations are common occurrences in air travel, and it's important to understand your rights and what compensation you are entitled to. Here is some information on flight delays and compensation, with a focus on Toulouse Airport.

Flight Delays at Toulouse Airport

Toulouse-Blagnac Airport is an international airport located in Toulouse, France. While there is no current information on delays at this airport, it is always a good idea to check for any potential issues before your travel.

Passenger Rights and Compensation for Delays

Passenger rights and compensation for flight delays vary depending on the country and region. Here is an overview of the regulations in the European Union (EU) and the United States (US):

• EU Regulations: EU legislation 261/2004 outlines the rights and compensation for passengers travelling to/from/within the EU. Passengers departing from or arriving at Toulouse-Blagnac Airport may be entitled to compensation of up to £520 per person for delays or cancellations, according to EU law. This law covers EU and EEA countries, as well as outermost regions like Guadeloupe, Réunion, and the Canary Islands. Passengers have up to 3 years to claim compensation. It's important to note that compensation may not be provided if the delay is due to extraordinary circumstances beyond the airline's control, such as severe weather conditions.
• US Regulations: In the US, there is no umbrella regulation like in the EU. However, the US Department of Transportation (DOT) provides some compensation in specific instances, including delayed and cancelled flights. While airlines are not required to provide monetary compensation for delays, they may offer refunds for seat selection or checked baggage fees in cases of significant delays. The definition of a "significant delay" is determined by the DOT on a case-by-case basis. Additionally, passengers may be offered food and hotel vouchers during extended delays.

Claiming Compensation

To claim compensation for flight delays or cancellations, here are some general steps to follow:

• Collect Documentation: Gather proof of the delay or cancellation, such as emails from the airline and photos of the departure board.
• Keep Travel Documents: Ensure you retain all your travel documents, as these may be required for the compensation process.
• Understand the Reason: Ask the airline about the reason for the delay or cancellation. This information will be crucial for determining your eligibility for compensation.
• Request Assistance: Ask the airline to cover your meals, refreshments, and accommodation expenses during the delay. However, be cautious about signing anything that might waive your right to compensation.
• Keep Receipts: Keep all receipts for any additional expenses incurred due to the delay or cancellation, as these may be reimbursable.
• Use Services: Consider using services like AirHelp or ClaimCompass, which can assist in claiming compensation and increase the likelihood of a successful claim.
• Contact the Airline: Reach out to the airline's customer support or claims department to understand their specific compensation policies and procedures.
• Credit Card Benefits: If you paid for your flight using a credit card, check if it offers travel insurance or delay coverage. Some credit cards provide benefits like trip delay insurance or reimbursement for travel-related expenses incurred during delays.

Toulouse-Blagnac Airport's facilities

Toulouse-Blagnac Airport is located 6.7km northwest of Toulouse, France. The airport has one terminal, which is divided into four halls: Hall A, Hall B, Hall C, and Hall D.

Hall A features 14 check-in counters and eight aircraft stands for regional aircraft on domestic services. Hall B, the oldest area, has 16 check-in counters and 10 gates, and also houses the airport's information desk and bank. Hall C is equipped with 24 counters and six boarding gates for European destinations. Hall D is the newest addition, used for international and long-haul services with 14 check-in counters and 10 boarding gates.

The airport offers a range of facilities for travellers, including a prayer room, drinking water dispensers, workspaces in every hall, and a variety of dining and shopping options. For those seeking a quiet and comfortable space to wait for their flight, the La Croix du Sud Lounge in Hall C offers relaxation zones, food and beverages, and WIFI access.

Toulouse-Blagnac Airport also provides a meeting room and a business centre in Hall D, as well as conference and business facilities in nearby hotels. The airport has disabled-friendly infrastructure, with reserved parking spaces for disabled passengers and a wheelchair-accessible shuttle service between the car park and the terminals.

When it comes to transportation, Toulouse-Blagnac Airport is well connected to the city centre. Shuttle buses depart outside Hall B every 20 minutes and take approximately 20 minutes to reach the city centre. The T2 tram line also connects the airport to Toulouse, operating every 15 minutes with a journey time of around 20-30 minutes. Taxi services are available outside arrivals door C, with fares to central Toulouse typically around €25.

Toulouse-Blagnac Airport's airlines and destinations

Toulouse-Blagnac Airport is an international airport located 6.7 km northwest of Toulouse, France. The airport has one terminal, which is divided into four halls: Hall A, Hall B, Hall C, and Hall D. Hall A features 14 check-in counters and eight aircraft stands for regional aircraft on domestic services. Hall B, opened in 1978, contains 16 check-in counters and 10 gates. Hall C has 24 counters and six boarding gates for European destinations. Hall D, opened in 2010, is used for international and long-haul services with 14 check-in counters and 10 boarding gates.

The following airlines operate regular scheduled and charter flights to and from Toulouse:

• Royal Air Maroc
• Iberia Airlines
• Lufthansa CityLine
• Portugália Airlines
• Volotea
• KLM Cityhopper
• Air France
• Norwegian Air Shuttle
• EasyJet
• Ryanair
• Air Algérie
• Tunisair
• Air Arabia Maroc
• Air Corsica
• Air Transat
• Eurowings
• Brussels Airlines
• Swiss International Air Lines
• Air Arabia
• British Airways
• Lufthansa
• TAP Air Portugal
• Air Arabia Egypt
• Vueling
• Air Austral
• Flybe
• Air France Hop
• Twin Jet
• TUI Fly Belgium
• Air Caraibes
• Corsair International

Frequently asked questions