Airport Rides: Uber Worth The Hype?

Uber rides to and from the airport can be a convenient option for travellers, but are they worth it for the drivers? Many Uber drivers have different opinions on whether waiting at the airport is a good use of their time. Some drivers say that they never wait at the airport, preferring to keep moving and take multiple shorter rides, while others say that airport rides are worth it because they often come with higher tips from passengers who are already in a spending mindset. Additionally, some drivers feel safer doing airport rides as they know their passengers have passed through security and are less likely to cause trouble. However, there are also drawbacks to waiting at the airport for rides. Firstly, there is often heavy competition among drivers, with long queues and wait times that can last for hours. Secondly, drivers must adhere to specific airport regulations, such as displaying the correct stickers and permits, or risk receiving citations. Overall, the decision to wait for airport rides depends on various factors, including market demand, personal preferences, and the opportunity cost of time spent waiting.

Uber drivers' experiences waiting at the airport

Waiting at the airport for rides can be a frustrating experience for Uber drivers. Some drivers report waiting for several hours for a ride, only to receive a short trip with low earning potential. This can be inefficient, as drivers could potentially earn more by taking multiple shorter rides in the city during this time.

However, there are some benefits to waiting at the airport. Drivers can take a break, socialise with other drivers, and use the various amenities available, such as EV chargers and restrooms. The airport clientele are also considered preferable by some, as they are less likely to be drunk or rowdy, and may be more likely to tip. Additionally, rides from the airport tend to be longer, with higher fares, and drivers don't have to waste gas by driving around the city looking for passengers.

Some drivers choose to wait at the airport only under certain conditions, such as during peak hours or when there is a high surge in pricing. Others prefer to avoid the airport altogether, as they feel the wait is not worth it financially and that they can get airport rides just by being in the area without having to join the queue.

To improve the driver experience, Uber has introduced features such as "Rematch", which quickly matches a driver after a drop-off with a new rider, reducing the need for drivers to go to the waiting lot. Uber has also piloted a feature that displays the estimated wait time for a pickup, allowing drivers to make informed decisions about whether to go to the airport or not.

Pros and cons of waiting at the airport lot

Waiting at the airport lot can be a double-edged sword. On the one hand, it can be a convenient and efficient way to secure rides, especially at airports with complex pickup procedures. On the other hand, it can also result in significant downtime, potentially impacting a driver's earnings and productivity. Below are some detailed pros and cons of waiting at the airport lot:

Pros:

• Safety: Airports are generally considered safe locations for rideshare drivers as passengers have undergone security checks and background screenings. This reduces the risk of incidents such as carjacking or violent behaviour.
• Higher-quality rides: Airport rides are often associated with better-paying customers who tip more generously. These riders are usually vacationers or business travellers with higher budgets.
• Convenience: Waiting at the airport lot can provide a strategic position to quickly secure rides. Some airports, like Seattle-Tacoma International Airport, have specific waiting areas or queues for rideshare drivers, making it easier to comply with airport regulations and efficiently receive trip requests.

Cons:

• Time consumption: Waiting at the airport lot can result in significant downtime, especially during off-peak hours or when there are fewer incoming flights. This idle time increases "dead minutes," reducing overall earnings for drivers.
• Competition: Airport lots can be highly competitive, with numerous drivers vying for the same rides. This competition may decrease the likelihood of securing a ride, especially if there are long queues.
• Cost: Some airport lots charge parking fees, which can cut into a driver's profits, especially if they have to wait for extended periods.

Ultimately, the decision to wait at the airport lot depends on various factors, including airport regulations, demand for rides, and individual driver preferences. While airport rides can be lucrative, the potential for extended waiting periods may deter some drivers from spending significant time in airport lots.

Tips for riders using Uber at the airport

Using Uber at the airport can be a convenient way to get to and from your destination. Here are some tips to help make your experience as smooth as possible:

• Check the airport's website or the Uber app for specific instructions: Airports have different rules and regulations for ride-sharing services, so it's important to familiarize yourself with the procedures at your local airport. The Uber app will also provide information about the approved pickup and drop-off locations, which may differ from where you usually meet friends and family.
• Schedule your ride in advance: Uber offers a feature called Uber Reserve, which allows you to schedule a ride up to 90 days in advance at select airports. This can help you avoid the hassle of timing your ride request perfectly and ensure that your driver is waiting for you when you arrive.
• Be aware of potential fees: If you book your ride too early and are not at the pickup area when your driver arrives, you may be charged cancellation or wait-time fees. These fees can vary depending on the airport and the length of the delay.
• Provide flight details to your driver: When taking a ride to the airport, it can be helpful to let your driver know which airline you're flying with and whether your flight is domestic or international. This information can help them navigate to the correct terminal and departure area.
• Ask for help with luggage: If you have a lot of luggage, don't hesitate to ask your Uber driver for assistance. Most riders going to or from the airport will have luggage, and many drivers are happy to help.
• Confirm your rider's identity: Airports can be crowded, and it can be challenging to find your Uber driver or vice versa. To ensure that you're connecting with the right person, ask for their name or confirm your name with them.
• Consider alternative ride-sharing options: While Uber is a popular choice, there are other ride-sharing services available, such as Lyft, Blacklane, and traditional taxi services. These options may have different pickup locations and wait times, so consider comparing multiple services to find the best option for your needs.

Uber's designated pickup points at airports

Uber works with cities to gain local knowledge, which, combined with data from millions of past trips, helps get you picked up and on your way faster. The Uber app will direct you to a pickup location that is safer and more accessible, for a quick and smooth getaway.

The app will suggest convenient pickup locations, especially in busy areas where finding your driver can be difficult. You can also trust the app to flag restricted and illegal pickup locations, so you can make an informed and responsible decision when setting your pickup location.

When you request an Uber at an airport, the app will show you the pickup location allowed by airport rules. This may differ from where you would usually meet friends and family. Many airports have specific requirements about where riders can be picked up by vehicles on the Uber platform. Your app will confirm the pickup location(s) when you're required to meet a driver at a specific area or level of the airport.

After your ride request is accepted by a nearby driver, your app may ask you to select a precise terminal location and door where your driver should meet you. You may also receive a call from your driver to clarify which door or section you'll meet at.

Uber's airport rules for drivers

Ubers Airport Rules for Drivers

Seattle-Tacoma International Airport (SEA)

• The Uber driver app must be open at all times when on airport property (do not go offline until exiting the airport area).
• The Uber sticker (trade dress) must be displayed on the vehicle's windshield.
• Drivers must have a valid King County For-Hire Permit (FHP) and display a King County TNC decal on their vehicle.
• Drivers must adhere to airport rules and the instructions of airport staff.
• Only pick up or drop off passengers at the designated areas.
• Do not litter or vandalize in the waiting lot on airport grounds.
• Do not enter the waiting lot when it has reached capacity; park only in designated parking spaces.
• Do not leave phones unattended in the waiting lot.
• Do not operate vehicles with extensive body damage or that are not in good working condition.
• Do not improperly use the app, e.g. by excessively cancelling rides, as this may result in the loss of the ability to receive trip requests to and from the airport.

Jacksonville International Airport (JAX)

• Keep the app open at all times while on airport property (do not go offline until you exit the airport).
• Display the Uber vehicle decal (trade dress) on the front passenger windshield, facing outward.
• Only pick up or drop off passengers at the designated areas.
• Stay with your vehicle at all times (do not leave it unattended).
• Book all rides in the app (do not solicit off-app).
• Do not litter or vandalize in the waiting lot on airport grounds.
• Do not enter the waiting lot when it has reached capacity; park only in designated parking spaces.
• Do not leave phones unattended in the waiting lot.
• Do not operate in vehicles with extensive body damage or that are not in good working condition.
• Do not improperly use the app, e.g. by excessively cancelling rides, as this may result in the loss of the ability to provide transportation to or from airports.
• Adhere to the requests from airport personnel at all times; failure to do so may result in the removal of the ability to do future airport trips.

General Rules

• Check with Uber to see if you need a special permit or placard for your airport.
• When taking a rider to the airport, ask them which airline they're flying with and whether they're flying domestic or international.
• After an airport drop-off, the app will often direct you to a lot where you can wait for an airport pickup request.
• Airport rules and operating procedures may differ by city. Visit your local Greenlight Hub for more details about your airport's rules.
• Accepting and taking trips is the same as usual.
• The app will show you where your local airport's approved pickup or drop-off location is.
• If you're dropping off a rider, ask them if their flight is domestic or international and what airline they're flying with, then look for signs that match.
• If you don't have airport access, check to see if you need a special permit or placard for your city's airport.

Frequently asked questions