Owais Crawford
Will Rogers World Airport, named after the legendary Oklahoma-born cowboy and comedian, Will Rogers, is the busiest commercial airport in the state of Oklahoma. Southwest Airlines carries the most passengers at this airport, with a market share of nearly 48% as of April 2022. Southwest Airlines has one of its largest customer service and support centres on the northern grounds of Will Rogers World Airport. The airline provides convenient ground transportation options, comfortable lounges, and flexible baggage allowances, among other amenities, to ensure a seamless and enjoyable experience for its passengers.
| Characteristics | Values |
|---|---|
| Name of Airport | Will Rogers World Airport |
| Location | Oklahoma City, Oklahoma |
| Busiest Airline | Southwest Airlines |
| Market Share of Southwest Airlines | 48% |
| Year of Highest Market Share | 2022 |
| Month of Highest Market Share | April |
| Southwest Airlines' Customer Service and Support Center Location | Northern Grounds of Will Rogers World Airport |
| Southwest Airlines' Terminal Number | 1 |
| Additional Amenities | Wi-Fi, comfortable seating, shops, restaurants, charging points, medical aid stations, lost & found desk, pet travel service, etc. |
| Transport Connectivity | Rental cars, taxis, and shuttles |
| Notable Incidents | On November 15, 2016, a Southwest Airlines employee, Michael Winchester, was shot and killed in a parking garage. |
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What You'll Learn
Southwest Airlines' customer service and support
Southwest Airlines has one of its largest customer service and support centres on the northern grounds of Will Rogers World Airport. In April 2022, the airline carried the most passengers at the airport, with a market share of nearly 48%. Southwest Airlines has been steadily expanding its operations at the airport, with the director of airports in Oklahoma City, Jeff Mulder, noting that "Southwest Airlines continues to grow in OKC".
The airline's commitment to the community has been demonstrated through the addition of more destinations and increased flight frequencies. For example, in 2021, Southwest Airlines announced the introduction of nonstop flights between Will Rogers World Airport and San Antonio International Airport. This new service would operate four days a week, with one flight each day round trip. Additionally, the airline also decided to increase its flights from Oklahoma City to Houston to four times daily from Sunday through Friday, starting in April 2021.
Southwest Airlines' presence at Will Rogers World Airport has experienced some notable incidents. In 2016, a tragic event occurred when a Southwest Airlines employee, Michael Winchester, was shot and killed in a parking garage. In 2024, a Southwest Airlines flight departing from Will Rogers International Airport experienced a frightening incident when the aircraft descended to an altitude of 525 feet above Yukon, Oklahoma, and received an automated altitude warning. Fortunately, the pilots were able to recover and land safely at OKC without any further incidents.
Will Rogers World Airport has undergone and continues to undergo various expansion and improvement projects to enhance its facilities. One notable project, approved in 2008, included plans for a new Central Concourse reconfiguration. In 2014, the Airport Trust selected an option that focused on central terminal improvements, including the creation of a new central checkpoint and greeter lobbies, enhancing the overall experience for travellers and providing more efficient processing of passengers, including those of Southwest Airlines.
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Southwest Airlines' ground transportation
Southwest Airlines provides convenient ground transportation options at Will Rogers World Airport, enhancing the overall efficiency and ease of the arrival process. The airline goes above and beyond to cater to passengers' needs and preferences, with helpful staff, cosy lounges, and duty-free shopping options.
Passengers can choose from a variety of ground transportation options, including rental cars, taxis, and shuttles, ensuring a seamless transition from the airport to their final destination. The airport also provides ample parking options for those who prefer to drive their own vehicles.
In addition to efficient ground transportation, Southwest Airlines offers flexible baggage allowances and swift baggage claim procedures, further streamlining the travel process. The airline also provides convenient charging points throughout the terminal, high-speed Wi-Fi access onboard flights, and a dedicated Lost & Found desk to assist with misplaced items.
Will Rogers World Airport, named after the legendary cowboy and Oklahoma native Will Rogers, is the busiest commercial airport in the state. Southwest Airlines carries the most passengers at this airport, with a market share of nearly 48% as of April 2022. The airline operates from Terminal 1, offering modern amenities such as Wi-Fi, premium waiting lounges, restaurants, and shops.
Overall, Southwest Airlines at Will Rogers World Airport provides a seamless, stress-free travel experience, ensuring punctuality, comfort, and efficiency for its passengers.
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Southwest Airlines' pet travel services
Southwest Airlines, one of the leading carriers at Will Rogers World Airport, offers pet travel services for its customers. The airline allows small cats and dogs in the cabin on domestic flights. It is important to note that Southwest Airlines does not accept pets on flights to or from Hawaii or on international itineraries.
For pets travelling in the cabin, carriers must be leak-proof, well-ventilated, and small enough to fit under the seat in front. The maximum dimensions for hard or soft-sided carriers are 18.5" x 8.5" x 13.5" (47 cm x 22 cm x 34 cm). Carriers should be placed on the floor at the passenger's feet. Cats and dogs must be able to stand up and move around the carrier with ease.
Southwest Airlines limits the number of pets on each flight to six, with reservations accepted on a first-come, first-served basis. Emotional support animals and service animals are exempt from this limit and are not subject to any flight fees. However, the airline has the right to reject emotional support or service animals if they display aggressive behaviour.
Passengers travelling with pets are responsible for ensuring they have all the necessary documents for their pet's departure and entry, as well as any required documents for transit through specific countries. Passengers should also be aware that pets cannot be checked in as baggage and are not allowed in the cargo compartment.
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Southwest Airlines' safety record
Southwest Airlines is considered among the safest airlines in the world. It is the fourth-largest airline in North America when measured by passengers carried, as of 2023. The airline has had 11 accidents, including three aircraft hull losses and four deaths: one accidental passenger death in flight, two non-passenger deaths on the ground, and one passenger death from injuries sustained when subdued by other passengers while attempting to break into the cockpit of an aircraft. Notably, no passengers have died as a result of a crash.
In 2022, a federal report claimed that Southwest stonewalled Federal Aviation Administration (FAA) investigations into maintenance and piloting safety lapses. The report also criticized the FAA for failing to adequately oversee the airline. Following this, in 2024, the FAA announced an audit of Southwest after several close call incidents involving its aircraft. One incident involved a Southwest aircraft that came within 150 ft of the ground while flying in poor weather in Florida, despite being five miles from an airport at the time.
In June 2024, a Southwest Airlines flight recovered and landed safely at OKC without incident after receiving an automated altitude warning from air traffic control. The flight had nosed down to an altitude of 525 feet above Yukon, Oklahoma, 9 miles from Will Rogers International Airport.
Southwest Airlines has one of its largest customer service and support centers on the northern grounds of Will Rogers World Airport. As of April 2022, Southwest Airlines carries the most passengers at Will Rogers International Airport, with a market share of nearly 48%. The airline has also recently expanded its services from Will Rogers World Airport, announcing nonstop service to San Antonio International Airport in 2021.
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Southwest Airlines' nonstop services
Southwest Airlines has a strong presence at Will Rogers World Airport, offering a range of services and amenities to ensure a seamless and enjoyable travel experience for its passengers. The airline has one of its largest customer service and support centres at the airport, providing efficient ground transportation options and a smooth arrival process.
In terms of nonstop services, Southwest Airlines has expanded its offerings from Will Rogers World Airport in recent years. In 2021, the airline announced nonstop flights from Will Rogers World Airport to San Antonio International Airport. This service operates on Sundays, Mondays, Thursdays, and Fridays, with one flight each day round trip. Additionally, Southwest Airlines increased its flights from Oklahoma City to Houston to four times daily, Sunday through Friday, starting in April 2022.
Southwest Airlines is committed to providing outstanding service and ensuring passenger satisfaction. The airline operates from Terminal 1 at Will Rogers World Airport, offering modern amenities such as Wi-Fi, comfortable seating, premium waiting lounges, restaurants, shops, and efficient baggage handling services. The terminal also has convenient charging points and flexible class options to enhance the travel experience.
The airline's staff at Will Rogers World Airport are friendly and experienced, offering valuable insights and prompt solutions to any issues that passengers may encounter. The airline has installed numerous helpdesks to assist with accommodation bookings, airport procedures, and additional services. Southwest Airlines also provides a dedicated team to assist passengers with disabilities in navigating the airport.
Overall, Southwest Airlines offers a stress-free and memorable travel experience at Will Rogers World Airport, with efficient operations, comfortable facilities, and a focus on catering to the individual needs and preferences of its passengers.
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Frequently asked questions
Southwest Airlines provides a seamless and enjoyable experience at Will Rogers World Airport. The airline offers flexible baggage allowances, efficient baggage handling, comfortable lounges, and helpful staff. They also have one of their largest customer service and support centres at the airport.
The terminal has Wi-Fi, comfortable seating, charging points, premium waiting lounges, restaurants, shops, and a dedicated lost and found desk.
Southwest Airlines has announced nonstop services from Will Rogers World Airport to San Antonio International Airport. In 2024, a Southwest Airlines flight from the airport recovered from an automated altitude warning and landed safely. Unfortunately, in 2016, a Southwest Airlines employee was shot and killed at the airport.
