Ruth Haines
Dublin Airport has received mixed reviews, with some passengers praising the airport's efficiency, security, and dining options, while others have criticised it as the worst airport in the world. While some passengers have commended the airport's use of technology and streamlined security processes, others have complained about long wait times, rude staff, and a lack of amenities. The airport has also been described as expensive, with some travellers noting that the food and beverage options are overpriced and of poor quality. Overall, Dublin Airport has received a poor rating of 1.8/5 on Trustpilot, with some reviewers noting that the airport is dirty, overcrowded, and in need of an overhaul.
| Characteristics | Values |
|---|---|
| Staff | Rude, unfriendly, and unwelcoming |
| Food | Expensive |
| Queues | Long |
| Security | Strict and inefficient |
| Facilities | Inadequate |
| Delays | Frequent |
| Cleanliness | Poor |
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What You'll Learn
Long walking distances between terminals
While opinions vary on the quality of Dublin Airport, with some praising its efficiency and security, others have criticised the airport for its long walking distances between terminals.
One traveller noted that they had to walk a long distance at the end of a long day, which could mean less sleep or a skipped meal. They also mentioned that Aer Lingus flights to London, which usually depart from Terminal 1, sometimes require passengers to go through Terminal 2, adding to the walking distance.
Another reviewer on Trustpilot gave the airport a poor rating and mentioned that they had to go through an interconnecting route between terminals, which was closed, causing them to have to exit the airport and re-enter through a different terminal.
While some travellers have criticised the long walking distances between terminals, others have found the airport efficient and well-managed, with minimal queues and fast security checks. It is worth noting that individual experiences may vary, and the airport's layout and distance between terminals may pose an issue for some travellers, especially those with connecting flights or time constraints.
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Rude and unprofessional staff
Dublin Airport has received mixed reviews for its staff. While some passengers have praised the staff for being courteous, helpful, and pleasant, others have complained about rude and unprofessional behaviour.
Some passengers have reported that the staff in fast-track security were extremely rude and lacked manners. One passenger recounted an incident where a staff member was swearing in front of children, while another was barking commands in broken English to travellers he perceived to be foreign. Others have described the staff as abrupt and irritable, with an air of irritation.
Inconsistencies in security procedures have also been a source of frustration for travellers. Some passengers have reported being allowed to carry liquids in their hand luggage without any issues, while others have been asked to dispose of excess liquids due to strict limits. The lack of clear instructions and inconsistent application of rules have left passengers confused and frustrated.
Additionally, there have been reports of long wait times and overcrowding at the airport, with some passengers having to wait in crowds while their baggage is screened manually and subjected to additional X-ray checks. Staff shortages in restaurants within the airport have also resulted in long wait times for food.
However, it is important to note that other passengers have shared positive experiences, praising the staff for their efficiency, courtesy, and helpfulness. Some have mentioned that the staff were pleasant and apologetic, even during times of delays and additional security checks.
While the majority of reviews on Trustpilot are negative, with a rating of 1.8/5, SKYTRAX reviews paint a more positive picture, suggesting that Dublin Airport staff are generally courteous and efficient in handling large numbers of passengers.
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Poor food quality and expensive prices
While some people have praised Dublin Airport for its efficiency, streamlined security processes, and impressive duty-free selection, others have criticised it for poor food quality and expensive prices.
One traveller noted that the food options are limited, with only one restaurant and long wait times to get a seat and be served. The same reviewer also mentioned that the souvenirs on offer were mostly cheap junk, and the decor was dated. Another reviewer agreed, stating that the pastries were not fresh or tasty.
Some travellers have compared the prices at Dublin Airport unfavourably to other airports. One reviewer mentioned that a sandwich and a drink cost more than a full dinner at Heathrow Airport. Another traveller noted that while prices at Dublin Airport are high, the quality of the food does not seem to match the cost.
It is worth noting that some reviewers have defended Dublin Airport, arguing that high prices are a common issue at most airports, and that while the food may be expensive, it is no worse than what is offered at other airports.
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Overcrowding and long queues
Dublin Airport has been criticised for overcrowding and long queues, with passengers reporting that they have had to wait in long lines stretching out of the door and beyond. Some passengers have complained about the distance between gates, which can involve a lot of walking and contribute to overcrowding in certain areas.
Reviews from 2023 suggest that wait times at Dublin Airport have improved, with one passenger reporting that they got through security in 12 minutes. Another passenger noted that February is typically the quietest month at Dublin Airport, with Tuesdays being the quietest day. However, it is recommended that passengers still arrive at the airport two hours before short-haul flights and three hours before long-haul flights to account for potential delays and queues.
Despite improvements, some passengers continue to experience overcrowding and long queues at Dublin Airport. In one instance, passengers transiting from Helsinki to the USA were subjected to multiple rounds of security checks, including a second round of security within 10 minutes of the first, causing delays and overcrowding.
The airport's management has been criticised for a perceived lack of vision, with some suggesting that the airport could be improved with better management. Staff behaviour has also been criticised, with reports of rude and abrupt behaviour towards passengers, potentially contributing to negative experiences and perceptions of overcrowding and long queues.
While some passengers have praised the airport's use of technology to streamline security processes and minimise queues, others have experienced inconsistencies and confusion regarding liquid restrictions, leading to the unnecessary disposal of items. Overall, while there have been improvements, Dublin Airport continues to face challenges with overcrowding and long queues, impacting the overall travel experience for passengers.
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Inconsistent security checks
Dublin Airport has received mixed reviews for its security checks. While some passengers have praised the efficiency of the security processes, others have criticised the inconsistent application of rules and the lengthy wait times.
Some travellers have reported inconsistent security checks, with varying requirements for removing liquids and electronics from hand luggage. For example, one passenger mentioned that they were allowed to carry liquids in their hand luggage when flying from Kerry to Dublin but were later asked to place them in a plastic bag when departing from Dublin, resulting in the disposal of excess liquids.
Another passenger shared their experience of transiting through Dublin Airport, where they had to undergo two rounds of security checks within a short period, which they found unusual compared to other airports.
Wait times at Dublin Airport have been a common concern among travellers. While some passengers have experienced minimal queues and swift passage through security, taking less than five minutes, others have encountered lengthy delays, with queues extending well outside the airport doors. These delays may be attributed to additional security measures, such as manual baggage screening and X-ray checks, which can cause crowds and impact travel plans.
The airport has implemented changes to its security system, aiming to improve efficiency and reduce wait times. These changes have reportedly resulted in shorter processing times, with most travellers recommending adhering to the standard guidelines of arriving two to three hours before the flight, depending on the destination.
It is worth noting that security checks at Dublin Airport are not consistently negative, and some travellers have praised the warmth and helpfulness of the security staff. However, there are also reports of rude and abrupt behaviour by staff, particularly in the fast-track security area, which can impact the overall travel experience.
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Frequently asked questions
Dublin Airport has received negative reviews for its expensive food, rude staff, long walks between gates, and poor decor. However, some travellers have praised the airport for its efficient security systems, minimal queues, and impressive duty-free shopping.
Experiences with staff at Dublin Airport vary. Some travellers have described the staff as rude, entitled, and lacking manners. Others have found the staff to be very nice, courteous, warm, and helpful.
Queues at Dublin Airport do not appear to be a significant issue. Most travellers report getting through security in less than 20 minutes, with some claiming it took less than 5 minutes. However, it is always recommended to arrive at the airport at least 2-3 hours before your flight to account for any potential delays.
