
Melbourne Airport offers a Tourist Refund Scheme (TRS) that allows visitors to claim a refund on the Goods and Services Tax (GST) and Wine Equalisation Tax (WET) paid on specific goods purchased in Australia. The TRS office is located in T2 departures after customs in the main tax and duty-free store. The process can be facilitated through the ABF mobile and web applications, but physical documentation must still be presented at the TRS office. This includes the original tax invoice, passport, international boarding pass, and the goods to be refunded. The TRS is open to all overseas visitors and Australian residents, except operating air crew. The best time to apply for a tax refund is at least two hours before the scheduled flight departure, as the process can be time-consuming and refunds can only be claimed up to 30 minutes before departure.
| Characteristics | Values |
|---|---|
| Location | Melbourne Airport, after customs in the main tax and duty-free store in T2 departures |
| Who can claim? | All overseas visitors and Australian residents (excluding operating air crew) |
| Requirements | Spend $300 or more with a single business at a store or chain of stores covered by the same Australian Business Number (ABN), no more than 60 days before departure |
| Items eligible for a refund | Wine, goods that meet specific criteria (not all purchases are eligible) |
| Documents required | Original tax invoices/receipts, passport, international boarding pass, proof of payment, completed TRS form |
| Time required | Start the process at least two hours before your flight’s scheduled departure; the tax refund can be claimed up to 30 minutes before departure |
| Processing time | Refunds are usually processed and paid immediately in cash or within 60 days if refunded to a credit card |
| How to speed up the process | Use the ABF mobile and web TRS applications to lodge your claim and receive a QR code to present at the TRS office |
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What You'll Learn

Tourist Refund Scheme (TRS)
The Tourist Refund Scheme (TRS) allows visitors to Melbourne to claim a refund on the Goods and Services Tax (GST) and Wine Equalisation Tax (WET) paid on certain goods purchased in Australia. The TRS office at Melbourne Airport is located in T2 departures, after customs, in the main tax and duty-free store. It is operated by the Australian Border Force (ABF).
To be eligible for a refund, you must have spent at least $300 (including GST) at a single business or store chain with the same Australian Business Number (ABN). Purchases must have been made no more than 60 days before your departure from Australia. You must wear or carry the goods as hand luggage (excluding liquids, gels, aerosols, and bulky items) and present them, along with your tax invoice, passport, and international boarding pass, to the TRS office.
It is recommended to start the refund process at least two hours before your flight's scheduled departure to navigate any queues and complete the necessary paperwork. The tax refund can only be claimed up to 30 minutes before departure. The refund is usually processed and paid immediately in cash or within 60 days if refunded to a credit card.
To speed up the process, you can use the ABF mobile and web TRS applications to lodge your claim before arriving at the airport. You will need to enter your travel information and the details of the goods you are claiming. Your information will be stored in a QR code, which must be presented, along with your purchased goods and original tax invoices, at the airport TRS office.
It is important to note that not all purchases are eligible for a refund, and specific criteria must be met. Proper documentation, including original tax invoices, receipts, passports, boarding passes, and completed TRS forms, is crucial for a successful claim.
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TRS eligibility
The Tourist Refund Scheme (TRS) at Melbourne Airport allows visitors to claim a refund on the Goods and Services Tax (GST) and Wine Equalisation Tax (WET) paid on certain goods purchased in Australia. The TRS office is located in T2 departures after customs in the main tax and duty-free store and is operated by the Australian Border Force (ABF).
To be eligible for a tax refund, you must meet the following criteria:
- You must be an overseas visitor or an Australian resident, excluding operating air crew.
- You must have spent $300 or more (including GST) with a single business or a chain of stores covered by the same Australian Business Number (ABN).
- The goods must have been purchased no more than 60 days before departing Australia.
- You must wear or carry the goods as hand luggage on your flight (excluding liquids, gels, aerosols, or oversized/bulky items that need to be checked in).
- You must present the goods, along with your tax invoice, passport, and international boarding pass, to the TRS office.
- Only goods that meet specific criteria qualify for a refund.
- You must complete and submit the TRS form, which is the formal application for your refund.
- Your tax invoices for $1,000 or more must show your name as it appears in your passport.
- You must present your claim code and any additional claim codes at the TRS location at your port of departure from Australia.
- You must present your credit card when submitting your claim on departure.
It is recommended to start the tax refund process at least two hours before your flight's scheduled departure to navigate any queues and complete the necessary paperwork. The tax refund can be claimed up to 30 minutes before departure. The refund is usually processed and paid immediately in cash or within 60 days if refunded to a credit card.
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Required documents
To successfully claim a tax refund at Melbourne Airport, you must have all the required documents. These documents are essential for proving your eligibility and streamlining the refund process. Here is a detailed list of the necessary documents:
Original Tax Invoices/Receipts
These are crucial for providing evidence of your purchases and the amount of tax paid. Make sure to keep your receipts organised and easily accessible. Tax invoices for amounts of $1,000 or more must include your name as it appears in your passport.
Passport
Your passport is necessary for confirming your identity and non-resident status, which is a key eligibility requirement. Ensure that your passport is valid and up-to-date.
Boarding Pass
The boarding pass serves as proof of your travel and departure from Australia. It aligns with the requirement to claim the refund within a specified timeframe before departure, usually up to 30 minutes before your flight's scheduled departure.
Proof of Payment
In some cases, you may need to provide proof of payment to verify your transactions. This can include credit card statements or other relevant documentation.
Completed TRS (Tourist Refund Scheme) Form
The TRS form is a mandatory part of the process. It serves as the formal application for your refund, and without it, your claim cannot be processed. You can access the TRS form through the ABF mobile and web applications, which allow you to lodge your claim and generate a QR code. This QR code must be presented at the TRS location, along with your original documents and purchased goods.
It is important to note that the TRS scheme has specific requirements for eligibility, such as a minimum purchase amount of $300 from a single business within 60 days of departure. Additionally, the goods must be carried as hand luggage, excluding certain items like liquids and oversized goods.
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Timing and location
Timing is critical when claiming a tax refund at Melbourne Airport. It is recommended that you start the process at least two hours before your flight's scheduled departure. This allows ample time to navigate through any queues and complete the necessary paperwork calmly. It is important to note that the latest you can initiate the process is 30 minutes before departure.
To speed up the process, you can use the ABF mobile and web TRS applications to lodge your claim in advance. By entering your travel information and the details of the goods you are claiming, you can receive a QR code, which you must present, along with your purchased goods and original tax invoices, at the airport. However, even with the QR code, you must still present your documents to an ABF officer for verification and to have your claim lodged.
In terms of location, the TRS office is located after customs in the main tax and duty-free store in T2 departures. There may also be a second TRS office before customs to handle items that need to be checked in, such as aerosols, liquids, oversized, and bulky goods.
To receive your refund, you must present the following documents at the TRS office:
- Original tax invoices/receipts
- Passport
- International boarding pass
- Completed TRS form
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Processing time
The Tourist Refund Scheme (TRS) at Melbourne Airport allows visitors to claim a refund on the Goods and Services Tax (GST) and Wine Equalisation Tax (WET) paid on certain goods purchased in Australia. The TRS office is located in T2 departures, after customs in the main tax and duty-free store.
To ensure a smooth and timely tax refund process, it is important to have all the necessary documents ready. These documents include original tax invoices/receipts, your passport, a completed TRS form, and your boarding pass. It is also recommended to start the refund process at least two hours before your flight's scheduled departure to navigate through any queues and complete the necessary paperwork.
The processing time for a tax refund can vary. After submitting your claim, the refund is usually processed and paid immediately in cash or within 60 days if you choose a credit card refund. The efficiency of this process depends on the accuracy and completeness of the information provided. Therefore, it is essential to double-check your documentation to ensure a smooth and fast refund process.
To speed up the process, you can use the ABF mobile and web TRS applications to lodge your claim before arriving at the airport. By entering your travel information and goods details, you can generate a QR code that can be scanned at the TRS office. However, it is important to note that completing the app does not submit your claim, and you must still present your QR code and goods to an ABF officer.
Additionally, it is worth noting that not all purchases are eligible for a tax refund. Generally, goods must be taken out of Australia within a specified time frame and meet specific minimum purchase requirements to qualify for a refund. Understanding the eligibility criteria and having the necessary documentation will help streamline the tax refund process at Melbourne Airport.
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Frequently asked questions
The TRS Tourist Refund Scheme office is located after customs in the main tax and duty-free store in T2 departures.
It is ideal to start the process at least two hours before your flight’s scheduled departure. The tax refund can only be claimed up to 30 minutes before departure.
You will need to present your original tax invoices/receipts, passport, boarding pass, proof of payment, and the completed TRS form.
Under the Tourist Refund Scheme (TRS), travellers can claim a tax refund on wine bought in Australia at TRS booths in Australian international airports. The wine must accompany you on your flight and you must present the original stamped tax invoice and your travel documents to lodge the claim.
You can use the ABF mobile and web TRS applications to lodge your claim in advance. Your information will be stored in a QR code that you will need to present, along with your purchased goods and original tax invoices, at the airport.
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