Lois Larson
Southwest Airlines operates out of Denver International Airport (DEN), one of the world's busiest airports and the primary economic engine for the state of Colorado. Southwest recommends passengers arrive at the airport at least two hours before their scheduled departure time for domestic flights and three hours for international flights. Southwest Airlines ticket counters open 90 minutes before the first departing flight, and all bags must be checked 45 minutes prior to the scheduled departure.
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What You'll Learn
Southwest Airlines ticket counter information
For Southwest Airlines passengers, it is recommended that you arrive at the airport at least two hours before your scheduled departure time. The ticket counter is open Monday through Friday 90 minutes before the first departing flight, and on Saturdays and Sundays, it opens 120 minutes before the first departing flight.
On Saturdays, the ticket counter opens two hours before the first departing flight. This is because there are usually higher passenger volumes on Saturdays, and the extra time is needed to accommodate the increased demand.
All bags must be checked 45 minutes prior to the scheduled departure time. Passengers travelling internationally must verify their passports with an agent or kiosk at the Southwest Airlines Ticket Counter at least 60 minutes before their scheduled departure time.
Due to ongoing construction at Denver International Airport, some airline check-in and bag drop counters are being relocated. This may result in temporary changes to the usual ticket counter locations and procedures for Southwest Airlines.
Additionally, Southwest Airlines offers ticket counter services for purchasing tickets for future travel. These services are available Monday through Sunday between 9:00 and 11:30 a.m.
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Southwest Airlines check-in and baggage drop
Southwest Airlines recommends that passengers arrive at the airport at least two hours before their scheduled departure time for domestic travel and at least three hours before for international travel. The ticket counter is open from 90 minutes before the first departing flight on Mondays through Fridays, 120 minutes before on Saturdays and Sundays, and 180 minutes before on Saturdays for future travel bookings. Passengers must verify their passports with an agent or kiosk at the Southwest Airlines Ticket Counter at least 60 minutes before their scheduled departure time for international flights. All bags must be checked 45 minutes prior to the scheduled departure time.
Due to ongoing construction at Denver International Airport, 24 airline check-in/bag drop counters are being relocated to Level 5 of the Jeppesen Terminal's east and west sides until mid-2027. Southwest Airlines provides service animal relief areas at each of its locations, and employees will direct customers to these areas upon request. The airline also offers amenities such as charging stations, priority lanes, and self-tagging at the Denver airport.
Starting May 7, all passengers aged 18 and above need a state-issued REAL ID-compliant license or identification card to fly domestically. Passengers without a REAL ID or another TSA-acceptable form of ID may experience delays and additional screening and may even be denied entry to the security checkpoint. Southwest Airlines suggests that passengers check their specific airport for TSA wait times and other airport amenities.
To avoid checked baggage disruptions, Southwest Airlines recommends that passengers consider carrying on their baggage instead.
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Southwest Airlines TSA wait times
Southwest Airlines recommends that passengers arrive at the airport at least two hours before their scheduled departure time to account for TSA wait times. This is because TSA Security is currently experiencing long wait times due to an increase in visitors.
For international flights, passengers must verify their passports with an agent or kiosk at the Southwest Airlines Ticket Counter at least 60 minutes before their scheduled departure time. Passengers with checked baggage must check their bags 45 minutes before scheduled departure. Southwest Airlines recommends that passengers travelling with checked baggage check in at the ticket counter.
The ticket counter is open Monday through Sunday, 120 minutes before the first departing flight. On Saturdays, the ticket counter opens 120 minutes before the first departing flight of the day. The ticket counter for Sunday through Friday opens 90 minutes before the first departing flight.
Denver International Airport is one of the busiest airports in the world. It is currently undergoing construction as part of the Great Hall Program, which may impact Southwest Airlines TSA wait times. As a result of this construction, 24 airline check-in and bag drop counters will be temporarily relocated from Level 6 to Level 5 through mid-2027. The airport recommends that passengers check real-time security wait times before arriving at the airport and consider expedited screening options like TSA PreCheck and CLEAR.
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Southwest Airlines international travel requirements
Southwest Airlines has provided detailed information on the international travel requirements that passengers need to be aware of. Firstly, it is important to highlight that a valid passport book is required for all international travel, and this applies to all passengers, including US citizens, regardless of age. It is worth noting that passport cards are not accepted as a valid form of identification for air travel. Passengers must verify their passports with a Southwest Airlines agent or kiosk at the ticket counter at least 60 minutes before their scheduled departure time.
In addition to a valid passport, some countries may require additional documentation, such as pre-departure entry forms or other specific requirements. For example, Aruba has a mandatory online immigration form, and a $20 sustainability fee is charged to visitors upon arrival. Similarly, Belize requires an online immigration form to be completed before arriving at the airport, and there are annual restrictions on excess and oversized baggage during a specific period. Passengers travelling to the Dominican Republic must complete pre-departure forms online and present the resulting QR code to a customer service agent to obtain their boarding pass.
It is recommended that passengers review the specific international travel document requirements for their destination, as these may vary by country. Southwest Airlines provides a helpful resource for checking these requirements online. Furthermore, passengers should be mindful of suggested arrival times, which can vary based on factors such as weather, holidays, and busy travel periods. For international travel, Southwest Airlines recommends arriving at the airport 120 minutes before departure. However, due to increased TSA wait times, some sources suggest arriving even earlier, up to 180 minutes before departure.
To ensure a smooth travel experience, passengers should also be aware of any baggage-related disruptions that may occur during the airport's baggage expansion project. Southwest Airlines suggests considering carry-on baggage to avoid potential issues with checked baggage. All bags must be checked 45 minutes prior to the scheduled departure time. Lastly, for those travelling with service animals, Southwest Airlines provides relief areas at all of their locations, and their employees will gladly direct customers to these areas upon request.
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Southwest Airlines service animal relief areas
Southwest Airlines offers service animal relief areas at all of its locations, including Denver International Airport. These areas are designed to provide a space for service animals to relieve themselves before or after flights. The relief areas are typically located near the airline's gates or baggage claim area.
When travelling with a service animal, it is important to follow the airline's policies and procedures. Southwest Airlines allows service dogs, including psychiatric service dogs, to accompany their owners in the cabin of the plane. However, the airline no longer accepts emotional support animals (ESAs) on board as a result of policy changes by the U.S. Department of Transportation.
Service dog owners are required to fill out the U.S. Department of Transportation Service Animal Air Transportation form, certifying that their dog is a trained service animal, vaccinated, and well-behaved. This form should be presented at the ticket counter or gate on the day of departure. Additionally, service dogs must be kept on a leash or harness at all times and cannot occupy an emergency exit row or another passenger's space.
At Denver International Airport, Southwest Airlines is located in the Jeppesen Terminal. Due to construction, there may be temporary changes to the check-in and bag drop counter locations. Passengers travelling with service animals can request directions to the relief areas from Southwest Airlines employees, who are available to assist and provide additional information.
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Frequently asked questions
Southwest Airlines is located in the Jeppesen Terminal of Denver International Airport.
Some amenities include charging stations, dual-door boarding, airport-provided WiFi, and priority lanes.
The suggested arrival time for domestic flights is 120 minutes before the scheduled departure time.
All bags must be checked 45 minutes prior to the scheduled departure time.
