Goldcar's Malaga Airport Location: Where To Find It

Goldcar Malaga Airport offers car rental services to tourists looking to explore the region of Andalusia, with its 800 kilometres of coastline, national parks, and cities like Málaga, Seville, and Granada. Goldcar has received mixed reviews, with some customers praising the company for its value for money, seamless booking process, and polite staff, while others have complained about issues with billing, customer service, and unexpected fees. The Goldcar office at Malaga Airport is located on Level 0 in the AENA car park, which can be reached by following the signs for luggage reclaim and then going down to Floor -1.

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Goldcar Malaga Airport reviews

Goldcar Malaga Airport has received mixed reviews from customers. Some customers have praised the company for its excellent value for money, ease of use, and quick service. One customer commended Goldcar for accepting their booking despite the COVID situation, while another appreciated the simplicity of the booking website.

However, other reviews highlight negative experiences, with some customers feeling that Goldcar's cheap initial prices are a "con job" due to the additional fees and charges that are not made clear upfront. Several reviewers mentioned issues with being pressured to purchase extra insurance, even when they had already arranged their own. There were also complaints about long wait times, unhelpful staff, and unexpected charges appearing on credit cards after returning to the UK.

Goldcar Malaga Airport is situated on level zero of the AENA car park at Malaga Airport. Customers returning a Goldcar vehicle should follow the Car Rental return signs when entering the Airport terminal, which will direct them to the car park.

Overall, while some customers have reported positive experiences with Goldcar Malaga Airport, there are also a significant number of reviews expressing disappointment and frustration with the company's pricing transparency, customer service, and billing practices.

Goldcar rental instructions

Goldcar offers car rental services at Malaga Airport in Spain. Here are some instructions and things to keep in mind when renting a car from Goldcar at Malaga Airport.

Location

Goldcar's rental office at Malaga Airport is located in the rent-a-car area on Floor -1 of the terminal building. You can reach this floor by using the lifts or the escalator. If you are a walk-in customer, you can go directly to the rental car park next to the public car park on Level 0, where the Goldcar drop-off office is situated.

Booking and Payment

You can book your rental car on Goldcar's website or through third-party websites like DiscoverCars.com and Qeeq.com. Goldcar accepts various payment methods, including debit and credit cards, as well as Bitcoin. A print-out voucher is preferred.

Driver's License and Age Requirements

All drivers must present a full physical driving license with no major endorsements, held for at least four years. An International Driving Permit (IDP) must be presented along with the original driving license for translation. A Young Driver Fee applies for drivers between 21 and 24 years old, with a charge of approximately EUR 7.95 - 25 per day.

Insurance and Deposits

Goldcar offers additional insurance packages, and you may be required to place a deposit for the petrol when picking up your rental car. Please note that some customers have reported issues with unexpected charges and aggressive upsell tactics for insurance. Review your rental agreement carefully, and monitor your bank statements for any unauthorized charges.

Vehicle Selection and Availability

Goldcar claims to have one of the newest and most modern fleets of hire cars at Malaga Airport, with more than 55,000 vehicles available, including minivans, SUVs, automatic vehicles, and electric cars. However, some customers have reported issues with the type of car ordered not being available upon arrival, resulting in upgrades or downgrades.

Pick-up and Drop-off

Goldcar offers an express pick-up service and queue control via their app. When returning your rental car, follow the Car Rental return signs at Malaga Airport to Level 0 in the AENA car park. Goldcar provides 24/7 roadside assistance in multiple languages.

Reviews and Customer Service

Goldcar has received mixed reviews from customers, with an average rating of 7/10 on DiscoverCars.com. While some customers praise the company for its value for money, ease of use, and polite staff, others have reported negative experiences with customer service, unexpected charges, and disputes over damage fees.

Goldcar customer service

Goldcar provides car rental services at Malaga Airport, Spain. The company has a desk at the airport, where customers can pick up their rental cars. Goldcar's Malaga Airport office is located on Level 0 in the AENA car park, next to the public car park in the Vehicle Drop-off Area.

Goldcar offers a range of vehicles for rent, including minivans, SUVs, automatic vehicles, diesel or petrol options, and electric cars. The company also caters to drivers under 25, offering long-term rental options.

Reviews of Goldcar's customer service at Malaga Airport are mixed. Some customers have praised the company for its value for money, ease of use, and quick service. Others have criticised Goldcar for issues with additional fees, disputes over damage and mileage, and unhelpful staff.

Positive Reviews

• "Excellent value for money and usually quite quick at the desk."
• "Happy to see that Gold Car's service is back in normal operation."
• "Fast and clean purchase."
• "Very polite man at the desk."
• "It is always a pleasure making a booking on this website; it is very simple to use."
• "Polite, friendly and helpful and the whole experience from the renting of the booking to the refund deposit, etc. was seamless, honest, and fair."

Negative Reviews

• "We had a very bad experience with Goldcar in Malaga. [...] When we picked up the car, we were told that a deposit of 148 euros must be placed for the petrol, in case we did not hand it back with a full tank. What we got instead was additional insurance through them without us knowing."
• "Goldcar didn’t provide a service, just an agent adamant we had no choice but to pay the extortionate excess insurance fees. [...] Staff [are] trained to bully you into the extra rip-off fees."
• "Very long wait at Malaga, car type ordered not available, given much bigger car (not ideal in Spain) which had significant external damage."
• "A little slow on the pick-up, and not very clear that you need to get a ticket number and wait for a kiosk."
• "They made an error on calculating my mileage for when I returned the car, which came out to 15 thousand kilometers driven in 5 days! So they sent me an invoice for over 6300 euros in excess kilometers."
• "They will also try to upsell you their insurance package even when you have already purchased full insurance."
• "They seem to be running very bad customer service."

Goldcar rental location

Goldcar is a car rental company that operates at Malaga Airport in Spain. It offers a range of vehicles for hire, including minivans, SUVs, automatic vehicles, diesel or petrol options, and electric vehicles. Goldcar has received mixed reviews from customers, with some praising the company for its value for money and quick service, while others have complained about issues with additional fees, customer service, and discrepancies in mileage calculations.

Goldcar's rental location at Malaga Airport can be found by following these instructions: Customers can arrive at either Terminal 2 or Terminal 3. They should follow the signs to the luggage reclaim belts and then go down to Floor -1 using the lifts or escalator. From there, they will find the rent-a-car area, where the Goldcar office is located. For customers who are not flying into Malaga Airport and need to pick up a rental car (referred to as "Walk-In"), the Goldcar drop-off office is situated in the rental car park next to the public car park on Level 0.

When returning a Goldcar rental, customers should proceed to Level 0 in the AENA car park at Malaga Airport. They should follow the Car Rental return signs within the airport terminal, which will direct them to the correct car park. It is important to note that rental cars cannot be picked up from the terminal building due to it being in a secure area.

Goldcar offers various services and options for its customers, such as the Mega Relax cover, which includes premium roadside assistance, an additional driver, internet access, and satellite navigation for drivers under 24. They also provide express pick-up services and queue control via an app. Additionally, Goldcar guarantees booking and vehicle availability from the selected group.

Goldcar rental deals

Goldcar offers fantastic discounts and deals for some of the most popular destinations and services, including insurance and additional drivers. They also guarantee your booking and the availability of a car from the group you book. Their Super Relax service includes full cover without a franchise, and their Mega Relax cover includes premium roadside assistance, an additional driver, internet, and satellite navigation.

Goldcar has a presence in over 100 destinations worldwide, including airports in Malaga, Madrid, and Barcelona, as well as Renfe train stations in Madrid, Malaga, and Barcelona. They also have locations in smaller, picturesque destinations outside of Europe.

Goldcar offers exclusive rental deals through their website and provides seamless reservations across computers, smartphones, tablets, and their app. They also have an exclusive club that provides members with deals and gifts when they book.

Reviews for Goldcar at Malaga Airport are mixed. While some customers praise the company for its excellent value for money and quick service, others have complained about hidden fees and slow pick-up processes.

Frequently asked questions